Selling and Service Assistant, Nashville
Hermès, Nashville, TN, United States
The Team:
Hermès Nashville Boutique opened in 2025 and focuses on providing extraordinary service to clients as part of the Southern Region. This position will report to the Operations Manager and will work collaboratively with the sales team and selling support teams to support the client experience in a fast‑paced, luxury environment.
The Opportunity:
The Selling and Service Assistant (SSA) provides clerical support for both front and back‑of‑house operations in the Hermès boutique. The SSA is responsible for processing and ensuring the accuracy of all transactions (including receptions, CRM, SKUs, monetary payment and client verification) and the administration support of after‑sales services when needed. Partners with the management team on POS decisions.
All other duties as assigned by the supervisor.
About the Role:
Accurately record point‑of‑sale transactions at the register: processing sales, sends, repairs, assist in preparation of opening and closing procedures with management.
Consistently provide high levels of service to clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at point of sale.
Support the sales team with the selling process: hanging merchandising, returning merchandise to floor, retrieving stock, physical preparation of stock room.
Organize and prioritize work station and selling floor to support the sales effort: ensure all items (bags, boxes, notecards, ribbon, POS station and the like) are stocked at all times, maintain selling floor merchandising standards, straightening, filing in, etc.
Provide assistance as needed in stockroom operations: support all areas of merchandise flow including replenishment, physical EAS tagging, ticketing etc. Provide assistance as needed in physical inventory preparation.
Support the after‑sales area as needed: logging in repairs, contacting clients, maintaining active records.
Record accurate and detailed CRM files that provide meaningful detail of purchase history and sales analysis.
Answer phones in a timely manner and exhibit friendly and appropriate customer service.
Supervisory Responsibility:
NO
Budget Responsibility:
NO
Decision Making Responsibility:
NO
About You:
1 year retail experience in a luxury environment preferred
Strong communication skills.
Experience with POS and/or cash handling strongly preferred.
Customer service oriented.
Ability to multi‑task.
Detail oriented.
Strong organizational skills.
Computer skills: Microsoft Office.
Ability to handle difficult situations with grace, compassion and composure.
Ability to lift between 0-25 lbs. without assistance.
The hourly range for this position is $24.56-$27.14. Actual rates are determined based on the job, location, and individual experience.
Benefits:
Commission and bonus incentives based on sales performance
Medical, Dental, Vision
Life Insurance and Disability
Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
Paid Parental leave and transition time
401(k) and Roth Retirement plan with company matching and profit sharing
Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
Product discount and EAP resources
Access to Calm App, Health Advocate, Family Building Support and more!
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
Equal Opportunity Statement:
At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer, which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status, or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, layoff or termination are administered with due regard to job performance, experience and qualifications, but without discrimination. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
Privacy Notice:
We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non‑public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address.
#J-18808-Ljbffr
Hermès Nashville Boutique opened in 2025 and focuses on providing extraordinary service to clients as part of the Southern Region. This position will report to the Operations Manager and will work collaboratively with the sales team and selling support teams to support the client experience in a fast‑paced, luxury environment.
The Opportunity:
The Selling and Service Assistant (SSA) provides clerical support for both front and back‑of‑house operations in the Hermès boutique. The SSA is responsible for processing and ensuring the accuracy of all transactions (including receptions, CRM, SKUs, monetary payment and client verification) and the administration support of after‑sales services when needed. Partners with the management team on POS decisions.
All other duties as assigned by the supervisor.
About the Role:
Accurately record point‑of‑sale transactions at the register: processing sales, sends, repairs, assist in preparation of opening and closing procedures with management.
Consistently provide high levels of service to clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at point of sale.
Support the sales team with the selling process: hanging merchandising, returning merchandise to floor, retrieving stock, physical preparation of stock room.
Organize and prioritize work station and selling floor to support the sales effort: ensure all items (bags, boxes, notecards, ribbon, POS station and the like) are stocked at all times, maintain selling floor merchandising standards, straightening, filing in, etc.
Provide assistance as needed in stockroom operations: support all areas of merchandise flow including replenishment, physical EAS tagging, ticketing etc. Provide assistance as needed in physical inventory preparation.
Support the after‑sales area as needed: logging in repairs, contacting clients, maintaining active records.
Record accurate and detailed CRM files that provide meaningful detail of purchase history and sales analysis.
Answer phones in a timely manner and exhibit friendly and appropriate customer service.
Supervisory Responsibility:
NO
Budget Responsibility:
NO
Decision Making Responsibility:
NO
About You:
1 year retail experience in a luxury environment preferred
Strong communication skills.
Experience with POS and/or cash handling strongly preferred.
Customer service oriented.
Ability to multi‑task.
Detail oriented.
Strong organizational skills.
Computer skills: Microsoft Office.
Ability to handle difficult situations with grace, compassion and composure.
Ability to lift between 0-25 lbs. without assistance.
The hourly range for this position is $24.56-$27.14. Actual rates are determined based on the job, location, and individual experience.
Benefits:
Commission and bonus incentives based on sales performance
Medical, Dental, Vision
Life Insurance and Disability
Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
Paid Parental leave and transition time
401(k) and Roth Retirement plan with company matching and profit sharing
Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
Product discount and EAP resources
Access to Calm App, Health Advocate, Family Building Support and more!
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
Equal Opportunity Statement:
At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer, which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status, or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, layoff or termination are administered with due regard to job performance, experience and qualifications, but without discrimination. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
Privacy Notice:
We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non‑public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address.
#J-18808-Ljbffr