Desktop Support Technician
TEKsystems, Davidson, NC, United States
Job Overview
The Senior ITSP is responsible for escalated troubleshooting, frontline support leadership, and managing technical processes such as device imaging, software updates, license administration, and asset tracking through ServiceNow. In addition to daily support duties, this role plays a key part in technical project work, including new construction technology readiness, network infrastructure coordination, and equipment lifecycle planning.
This position demands strong technical acumen, excellent communication skills, and the ability to collaborate with cross‑functional teams such as engineering, facilities, and corporate IT. A formal degree is not required—equivalent IT experience or military technical background is highly valued.
Responsibilities & Qualifications
Provide advanced troubleshooting for escalated hardware, software, and network support issues.
Perform device imaging and provisioning using Autopilot and related enterprise tools.
Manage software installs, updates, patches, and license tracking via ServiceNow.
Maintain accurate asset records and assist with inventory lifecycle management.
Support and help lead technology components of construction, expansion, or infrastructure projects.
Coordinate with network, engineering, and facility teams to ensure technology readiness.
Document all work thoroughly in ServiceNow, following ITIL‑aligned processes.
Mentor and support second‑shift IT staff as needed.
Ensure technology standards and security policies are followed across the campus.
Job Type & Location
This is a Contract to Hire position based out of Davidson, NC.
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Davidson, NC.
Application Deadline
This position is anticipated to close on May 2, 2026.
Equal Opportunity Employer
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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The Senior ITSP is responsible for escalated troubleshooting, frontline support leadership, and managing technical processes such as device imaging, software updates, license administration, and asset tracking through ServiceNow. In addition to daily support duties, this role plays a key part in technical project work, including new construction technology readiness, network infrastructure coordination, and equipment lifecycle planning.
This position demands strong technical acumen, excellent communication skills, and the ability to collaborate with cross‑functional teams such as engineering, facilities, and corporate IT. A formal degree is not required—equivalent IT experience or military technical background is highly valued.
Responsibilities & Qualifications
Provide advanced troubleshooting for escalated hardware, software, and network support issues.
Perform device imaging and provisioning using Autopilot and related enterprise tools.
Manage software installs, updates, patches, and license tracking via ServiceNow.
Maintain accurate asset records and assist with inventory lifecycle management.
Support and help lead technology components of construction, expansion, or infrastructure projects.
Coordinate with network, engineering, and facility teams to ensure technology readiness.
Document all work thoroughly in ServiceNow, following ITIL‑aligned processes.
Mentor and support second‑shift IT staff as needed.
Ensure technology standards and security policies are followed across the campus.
Job Type & Location
This is a Contract to Hire position based out of Davidson, NC.
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Davidson, NC.
Application Deadline
This position is anticipated to close on May 2, 2026.
Equal Opportunity Employer
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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