Information Technology Operations Manager
Insight Global, Cincinnati, OH, United States
Key Qualifications
Experience as an IT Operations Manager within an enterprise environment
Highly collaborative and strong communicator
Excellent organizational skills with a proactive, “go getter” mindset
Comfortable working cross functionally and owning initiatives end to end
Nice to Have Skills & Experience
Cloud experience, specifically Microsoft Azure, with ownership of the cloud budget
Job Description
Lead IT budgeting activities, including budget development, capital and operating expense tracking, invoice coding/posting, and weekly/monthly reporting
2 direct reports supporting capital and operating budgets Cloud Financial Operations (FinOps)
Own cloud cost management strategy and oversee monitoring and optimization of cloud spend
1 direct report dedicated to cloud FinOps Vendor & Contract Management
Manage IT vendors, software licensing, and IT access management programs
1 direct report responsible for software and licensing management
Additional Responsibilities
Business Continuity & Disaster Recovery: Lead IT business continuity planning and disaster recovery initiatives
Process & Policy Management: Develop, document, and maintain IT policies, procedures, and SOPs; deliver training to IT teams and impacted business users
Change Management: Serve as lead and facilitator for the IT Change Advisory Board (CAB)
Audit Management: Coordinate and support internal and external IT audits, including documentation and responses
Value & Performance Management: Monitor IT performance, compliance, SLAs, and customer requirements; prepare leadership reporting, including LEM metrics
Survey Coordination: Lead IT related surveys (Epic, CHIME, AHA, etc.)
Technology & Risk Management: Stay current on emerging technologies and security threats; proactively identify and manage operational risks
Cross Functional Collaboration: Partner with business leaders to align IT operations with organizational goals
Issue Escalation & Resolution: Escalate and resolve operational issues quickly to minimize business impact
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Experience as an IT Operations Manager within an enterprise environment
Highly collaborative and strong communicator
Excellent organizational skills with a proactive, “go getter” mindset
Comfortable working cross functionally and owning initiatives end to end
Nice to Have Skills & Experience
Cloud experience, specifically Microsoft Azure, with ownership of the cloud budget
Job Description
Lead IT budgeting activities, including budget development, capital and operating expense tracking, invoice coding/posting, and weekly/monthly reporting
2 direct reports supporting capital and operating budgets Cloud Financial Operations (FinOps)
Own cloud cost management strategy and oversee monitoring and optimization of cloud spend
1 direct report dedicated to cloud FinOps Vendor & Contract Management
Manage IT vendors, software licensing, and IT access management programs
1 direct report responsible for software and licensing management
Additional Responsibilities
Business Continuity & Disaster Recovery: Lead IT business continuity planning and disaster recovery initiatives
Process & Policy Management: Develop, document, and maintain IT policies, procedures, and SOPs; deliver training to IT teams and impacted business users
Change Management: Serve as lead and facilitator for the IT Change Advisory Board (CAB)
Audit Management: Coordinate and support internal and external IT audits, including documentation and responses
Value & Performance Management: Monitor IT performance, compliance, SLAs, and customer requirements; prepare leadership reporting, including LEM metrics
Survey Coordination: Lead IT related surveys (Epic, CHIME, AHA, etc.)
Technology & Risk Management: Stay current on emerging technologies and security threats; proactively identify and manage operational risks
Cross Functional Collaboration: Partner with business leaders to align IT operations with organizational goals
Issue Escalation & Resolution: Escalate and resolve operational issues quickly to minimize business impact
#J-18808-Ljbffr