Major Incident Response Lead (24x7 On-Call)

Mass General Brigham is seeking a Major Incident Manager in Somerville, MA. The role involves leading incident responses, coordinating cross-functional teams, and ensuring timely restoration of services. Candidates should have a BS/BA degree and 5+ years of relevant experience, especially in ITSM processes. This position is full-time, following an M-F Eastern Business Hours schedule, with a hybrid work model that includes onsite work as needed. Strong communication skills are essential for this role.
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