Personal Banker
PNC, Laurinburg, NC, United States
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have the opportunity to contribute to the company’s success. As a Branch Banker within PNC's retail banking organization, you will be based in Laurinburg, NC.
PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. Candidates are encouraged to discuss workplace expectations, branch hours, and shift details with recruiters and hiring managers.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description
Acquire and deepen the branch customer base through proactive sales and service activities, manage the customer experience by identifying opportunities to improve financial well‑being, collaborate with ecosystem partners, and position PNC solutions to drive new revenue and customer loyalty.
Drive proactive sales conversations through outbound calling, service‑to‑sales, teller interactions, appointment setting, and effective lobby engagement, elevating client loyalty and delivering a full PNC conversation to identify appropriate solutions.
Create customer loyalty and grow share of wallet through a differentiated experience, perform lobby engagement, and educate customers on managing transactions with technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems to drive loyalty.
Manage risk by adhering to all policies and procedures, demonstrating sound judgment within established limits, and performing daily branch operations efficiently and accurately.
Employee Expectations
Customer Focused – Knowledgeable of values and practices that align customer needs and satisfaction as primary considerations, leveraging that information to create customized solutions.
Managing Risk – Assessing and effectively managing all risks associated with business objectives and activities to ensure adherence to PNC’s Enterprise Risk Management Framework.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities. Required experience and competencies include:
Preferred Skills: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
Competencies: Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.
Work Experience: Typically requires an associate’s degree or equivalent and 3+ years of experience, with comparable combinations of education, certification, and experience considered.
Education: No degree required.
Certifications: None required.
Licenses: None required; background checks required per CFPB regulations.
Benefits
PNC offers a comprehensive range of benefits for eligible full‑time employees, including medical, prescription drug, dental, vision, life insurance, disability protection, 401(k) with match, pension and stock purchase plans, dependent care reimbursements, and a robust wellness program. Paid time off includes maternity/parental leave, up to 11 holidays, 9 occasional absence days (unless required by law), and 15–25 vacation days annually based on career level.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at
AccommodationRequest@pnc.com
with the subject line accommodation request and include your name, the job ID, and preferred contact method. Non‑accommodation email requests will not receive a response. Applicants may also call 877‑968‑7762 and say Workday. All information will be kept confidential and used only to provide accommodations. PNC fosters an inclusive workplace and provides reasonable accommodations to eligible individuals with disabilities.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to prevailing FDIA, SAFE Act, and FINRA regulations regarding criminal history.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice for information on how PNC may use or disclose personal information in hiring practices.
#J-18808-Ljbffr
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have the opportunity to contribute to the company’s success. As a Branch Banker within PNC's retail banking organization, you will be based in Laurinburg, NC.
PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. Candidates are encouraged to discuss workplace expectations, branch hours, and shift details with recruiters and hiring managers.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description
Acquire and deepen the branch customer base through proactive sales and service activities, manage the customer experience by identifying opportunities to improve financial well‑being, collaborate with ecosystem partners, and position PNC solutions to drive new revenue and customer loyalty.
Drive proactive sales conversations through outbound calling, service‑to‑sales, teller interactions, appointment setting, and effective lobby engagement, elevating client loyalty and delivering a full PNC conversation to identify appropriate solutions.
Create customer loyalty and grow share of wallet through a differentiated experience, perform lobby engagement, and educate customers on managing transactions with technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems to drive loyalty.
Manage risk by adhering to all policies and procedures, demonstrating sound judgment within established limits, and performing daily branch operations efficiently and accurately.
Employee Expectations
Customer Focused – Knowledgeable of values and practices that align customer needs and satisfaction as primary considerations, leveraging that information to create customized solutions.
Managing Risk – Assessing and effectively managing all risks associated with business objectives and activities to ensure adherence to PNC’s Enterprise Risk Management Framework.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities. Required experience and competencies include:
Preferred Skills: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
Competencies: Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.
Work Experience: Typically requires an associate’s degree or equivalent and 3+ years of experience, with comparable combinations of education, certification, and experience considered.
Education: No degree required.
Certifications: None required.
Licenses: None required; background checks required per CFPB regulations.
Benefits
PNC offers a comprehensive range of benefits for eligible full‑time employees, including medical, prescription drug, dental, vision, life insurance, disability protection, 401(k) with match, pension and stock purchase plans, dependent care reimbursements, and a robust wellness program. Paid time off includes maternity/parental leave, up to 11 holidays, 9 occasional absence days (unless required by law), and 15–25 vacation days annually based on career level.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at
AccommodationRequest@pnc.com
with the subject line accommodation request and include your name, the job ID, and preferred contact method. Non‑accommodation email requests will not receive a response. Applicants may also call 877‑968‑7762 and say Workday. All information will be kept confidential and used only to provide accommodations. PNC fosters an inclusive workplace and provides reasonable accommodations to eligible individuals with disabilities.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to prevailing FDIA, SAFE Act, and FINRA regulations regarding criminal history.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice for information on how PNC may use or disclose personal information in hiring practices.
#J-18808-Ljbffr