Customer Service Representative (FBI BOC)
EMCOR Government Services, Inc., Washington, District of Columbia, United States
When military bases, national security agencies, federal buildings, healthcare facilities, and leading commercial clients in Washington D.C and across the nation need superior facility support services, we answer the call. We offer a unique combination of government experience and facilities expertise that has helped us earn a position as one of the country’s leading integrated service providers.
EMCOR Government Services is seeking a
Customer Service Representative
who will provide superb customer service assistance in support of the Facility Logistics Services Division at the FBI Facilities in Washington D.C.
Essential Duties & Responsibilities
Provide customer service assistance in support of the Facilities Logistics Services Division at the FBI Facility in Washington, D.C.
Respond to facility and logistics service requests from customers via phone, email, and in person.
Input service requests in the CAFM/Tririga system and create minor reports.
Ensure that accurate and quality data is being entered into the system to include verification if required.
Make follow‑up calls on all urgent service requests. Immediately notify the Senior Duty Manager or Duty Supervisor and the appropriate shop lead on all urgent matters.
Respond to parking requests received via phone, email, or in person and issue permits in accordance with the parking policy.
Respond to reservation requests via email and in person and provide reservation confirmations via email.
Qualifications
Active Top Secret Clearance
Good customer service skills
Strong oral communication and interpersonal skills and computer proficiency in Microsoft Outlook.
Ability to multi‑task and follow instructions.
Basic typing skills
Ability to adapt to change.
Equal Opportunity Employer
We are an Equal Opportunity Employer. Veterans and persons with disabilities are encouraged to apply.
Affirmative Action Policy
Please review our affirmative action policy.
Geographic Disclosure
Compensation Range: $27.91 / hr.
Other Compensation: none
Benefits: Health and welfare benefits consistent with the Collective Bargaining Agreement.
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EMCOR Government Services is seeking a
Customer Service Representative
who will provide superb customer service assistance in support of the Facility Logistics Services Division at the FBI Facilities in Washington D.C.
Essential Duties & Responsibilities
Provide customer service assistance in support of the Facilities Logistics Services Division at the FBI Facility in Washington, D.C.
Respond to facility and logistics service requests from customers via phone, email, and in person.
Input service requests in the CAFM/Tririga system and create minor reports.
Ensure that accurate and quality data is being entered into the system to include verification if required.
Make follow‑up calls on all urgent service requests. Immediately notify the Senior Duty Manager or Duty Supervisor and the appropriate shop lead on all urgent matters.
Respond to parking requests received via phone, email, or in person and issue permits in accordance with the parking policy.
Respond to reservation requests via email and in person and provide reservation confirmations via email.
Qualifications
Active Top Secret Clearance
Good customer service skills
Strong oral communication and interpersonal skills and computer proficiency in Microsoft Outlook.
Ability to multi‑task and follow instructions.
Basic typing skills
Ability to adapt to change.
Equal Opportunity Employer
We are an Equal Opportunity Employer. Veterans and persons with disabilities are encouraged to apply.
Affirmative Action Policy
Please review our affirmative action policy.
Geographic Disclosure
Compensation Range: $27.91 / hr.
Other Compensation: none
Benefits: Health and welfare benefits consistent with the Collective Bargaining Agreement.
#J-18808-Ljbffr