HR Systems Engineer (Workday)
West Monroe, Chicago, IL, United States
Overview
West Monroe is looking for an Automation Engineer to join our Information Technology (IT) team and focus on the configuration and maintenance of automations across our HR SaaS ecosystem. The ideal candidate will have technical experience with ServiceNow workflows and integrations, as well as additional experience with Talent software as a service (SaaS), processes, and data flows.
Key Responsibilities
Analyze, design, develop, and implement process automations, workflows, and integrations across tools such as HR ServiceNow, Workday, PowerBI, and more
Configure, enhance, and support all aspects of the HR ServiceNow platform, including assisting with the implementation of ServiceNow Now Assist
Partner with other IT Service Management leads to identify and improve data quality, governance, and delivery practices
Develop and deliver process automations that improve the overall West Monroe employee experience
Partner closely with key stakeholders to identify trends in data availability, workflow effectiveness, and process improvement
Engage key stakeholders to gather, understand, and define business requirements
Collaborate with other departments and corporate IT groups to ensure solutions meet business requirements and fulfill user stories
Identify and create inventory of process best practice gaps, while maintaining system documentation
Lead problem management activities such as issue resolution and root cause analysis
Collaborate with ServiceNow Managed Services Provider to correct software errors and tune/troubleshoot applications; communicate the appropriate technical requirements to their teams for custom development (as necessary)
Plan and coordinate UAT, regression testing, and release validation to ensure systems operate correctly in current and future environments
Work proactively to remove technical debt and security vulnerabilities by implementing scalable, low‑customization solutions and platform‑native capabilities where possible
Qualifications
Bachelor’s degree in computer science, business management, engineering, or similar preferred
3+ years of strong technical experience supporting HR ServiceNow
A "driver" personality — constantly pushing toward clarity and results while balancing the need for effective cross‑team collaboration
Experience configuring ServiceNow modules
Experience working with HR products and suites, i.e. Workday, Greenhouse, other HRIS systems
Familiarity with AI features in SaaS platforms and AI governance best practices
Strong written and oral communication skills – must be able to work well and communicate effectively with technical and non‑technical resources
Experience working in an Agile Scrum sprint‑based environment; understanding of Agile Scrum methodology concepts, techniques, and ceremonies strongly preferred
Ability to multi‑task and demonstrate a strong desire to take on new tasks and learn new things
Ability to analyze, document, understand, and prioritize business challenges
Work experience in management/technology consulting or professional services industries preferred
Compensation
Chicago
$119,000—$140,000 USD
Benefits
Medical, dental, vision, and basic life insurance
401k plan with company match
Employee stock ownership program
Annual bonuses
Unlimited flexible time off
Ten paid holidays per year
Ten weeks paid parental leave available upon hire date
Equal Employment Opportunity
West Monroe is an Equal Employment Opportunity Employer.
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion. If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to recruiting@westmonroe.com.
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West Monroe is looking for an Automation Engineer to join our Information Technology (IT) team and focus on the configuration and maintenance of automations across our HR SaaS ecosystem. The ideal candidate will have technical experience with ServiceNow workflows and integrations, as well as additional experience with Talent software as a service (SaaS), processes, and data flows.
Key Responsibilities
Analyze, design, develop, and implement process automations, workflows, and integrations across tools such as HR ServiceNow, Workday, PowerBI, and more
Configure, enhance, and support all aspects of the HR ServiceNow platform, including assisting with the implementation of ServiceNow Now Assist
Partner with other IT Service Management leads to identify and improve data quality, governance, and delivery practices
Develop and deliver process automations that improve the overall West Monroe employee experience
Partner closely with key stakeholders to identify trends in data availability, workflow effectiveness, and process improvement
Engage key stakeholders to gather, understand, and define business requirements
Collaborate with other departments and corporate IT groups to ensure solutions meet business requirements and fulfill user stories
Identify and create inventory of process best practice gaps, while maintaining system documentation
Lead problem management activities such as issue resolution and root cause analysis
Collaborate with ServiceNow Managed Services Provider to correct software errors and tune/troubleshoot applications; communicate the appropriate technical requirements to their teams for custom development (as necessary)
Plan and coordinate UAT, regression testing, and release validation to ensure systems operate correctly in current and future environments
Work proactively to remove technical debt and security vulnerabilities by implementing scalable, low‑customization solutions and platform‑native capabilities where possible
Qualifications
Bachelor’s degree in computer science, business management, engineering, or similar preferred
3+ years of strong technical experience supporting HR ServiceNow
A "driver" personality — constantly pushing toward clarity and results while balancing the need for effective cross‑team collaboration
Experience configuring ServiceNow modules
Experience working with HR products and suites, i.e. Workday, Greenhouse, other HRIS systems
Familiarity with AI features in SaaS platforms and AI governance best practices
Strong written and oral communication skills – must be able to work well and communicate effectively with technical and non‑technical resources
Experience working in an Agile Scrum sprint‑based environment; understanding of Agile Scrum methodology concepts, techniques, and ceremonies strongly preferred
Ability to multi‑task and demonstrate a strong desire to take on new tasks and learn new things
Ability to analyze, document, understand, and prioritize business challenges
Work experience in management/technology consulting or professional services industries preferred
Compensation
Chicago
$119,000—$140,000 USD
Benefits
Medical, dental, vision, and basic life insurance
401k plan with company match
Employee stock ownership program
Annual bonuses
Unlimited flexible time off
Ten paid holidays per year
Ten weeks paid parental leave available upon hire date
Equal Employment Opportunity
West Monroe is an Equal Employment Opportunity Employer.
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion. If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to recruiting@westmonroe.com.
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