CCaaS Data Architect: Genesys/Five9 & AI-Driven CX

A leading recruitment agency is seeking an expert in contact center solutions for a role focused on data migration to cloud environments. Ideal candidates will have extensive experience with the Genesys ecosystem and Cisco Contact Center solutions, alongside proficiency in developing data strategies that enhance customer experiences. In this role, you will collaborate closely with AI and ML teams to drive automation and reporting continuity while ensuring minimal disruption during migration.
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