Enterprise Application Administrator for eProcurement
Inside Higher Ed, Greensboro, NC, United States
Enterprise Application Administrator for eProcurement
Position Summary
This position serves as the institutional Application Administrator and IT System Administrator for the University’s enterprise eProcurement and related financial systems supporting the Source-to-Pay lifecycle. The role is responsible for lifecycle management, technical enablement, system availability, security, access management, configuration, data integrity, integrations, and compliance for applications with division-wide and institution-wide impact. The administrator owns privileged access and security design, manages vendor relationships, ensures compliance with regulations (FERPA, HIPAA, SOX, PCI, etc.), and coordinates incident response and resource availability.
Key Responsibilities
Application Administration, Configuration Management, End-User Support
Acts as the system owner for the University’s eProcurement platform, including its modules (Invoicing, Sourcing, Supplier Management, Contracts, etc.) and related integrations.
Owns system configuration, workflow design, security roles, permissions, and master data.
Independently implements and maintains configuration standards that affect multiple departments and campus units.
Analyzes business workflows and end‑user processes to enforce standardized system behavior and improve process efficiency.
Ensures configuration changes do not disrupt downstream systems or integrations.
Supports end‑user business activities and answers questions about system behavior, errors, features, and configuration options.
Supports application‑level reporting using system data and provides ad‑hoc reports via native application and enterprise reporting tools.
Acts as backup administrator for designated applications.
Change Awareness, Communication, and End User Impact Management
Evaluates software changes, patches, and enhancements for operational and integration impact.
Performs impact analysis for configuration changes, upgrades, and integrations to ensure system behavior aligns with institutional standards and does not introduce downstream risk.
Communicates changes to end users and stakeholders, coordinates testing for upgrades and new integrations, and mitigates disruptions to campus business processes.
Backup Coverage, Documentation, and Knowledge Transfer
Maintains end‑user and technical documentation and supports cross‑training to ensure coverage during absences or turnover, including updates to procurement website documentation.
Maintains operational procedures, configuration documentation, and escalation paths to protect institutional continuity.
Designs and delivers workshops, seminars, and training to communicate with application users and stakeholders.
Integrations, Infrastructure Dependencies, and Vendor Management
Manages and validates integrations between JAGGAER, Ellucian Banner (IFEP), Emburse, PaymentWorks, and identity management systems.
Coordinates with infrastructure, identity, and ERP teams to resolve dependencies.
Serves as the primary vendor liaison, manages escalated vendor support cases, evaluates vendor roadmaps, and determines upgrade timing.
Audit, Security, and Risk Accountability
Supports IT audits and compliance reviews by documenting access, configurations, and controls.
Owns remediation of system‑related audit findings.
Ensures access is provisioned, reviewed, and removed in accordance with institutional policy and separation of duties principles.
Minimum Qualifications
Bachelor’s degree from an appropriately accredited institution and two to four years of experience administering enterprise applications with system‑wide impact, or an equivalent combination of education and experience.
Demonstrated responsibility for system configuration, access management, integrations, and operational support.
Preferred Qualifications
5+ years of experience serving as an application administrator for ERP, eProcurement, or financial management systems in higher education (e.g., Ellucian Banner, JAGGAER, Emburse, PaymentWorks).
Experience managing vendor relationships, integrations, audits, and institution‑wide system changes.
Recruitment Range
Salary commensurate with experience
Physical Effort
Hand movement‑repetitive motions, finger dexterity, reading, writing, eye‑hand coordination, vision‑preparing/analyzing figures, vision‑visual inspection, hearing, talking, standing, sitting, walking
Work Environment
Inside
#J-18808-Ljbffr
Position Summary
This position serves as the institutional Application Administrator and IT System Administrator for the University’s enterprise eProcurement and related financial systems supporting the Source-to-Pay lifecycle. The role is responsible for lifecycle management, technical enablement, system availability, security, access management, configuration, data integrity, integrations, and compliance for applications with division-wide and institution-wide impact. The administrator owns privileged access and security design, manages vendor relationships, ensures compliance with regulations (FERPA, HIPAA, SOX, PCI, etc.), and coordinates incident response and resource availability.
Key Responsibilities
Application Administration, Configuration Management, End-User Support
Acts as the system owner for the University’s eProcurement platform, including its modules (Invoicing, Sourcing, Supplier Management, Contracts, etc.) and related integrations.
Owns system configuration, workflow design, security roles, permissions, and master data.
Independently implements and maintains configuration standards that affect multiple departments and campus units.
Analyzes business workflows and end‑user processes to enforce standardized system behavior and improve process efficiency.
Ensures configuration changes do not disrupt downstream systems or integrations.
Supports end‑user business activities and answers questions about system behavior, errors, features, and configuration options.
Supports application‑level reporting using system data and provides ad‑hoc reports via native application and enterprise reporting tools.
Acts as backup administrator for designated applications.
Change Awareness, Communication, and End User Impact Management
Evaluates software changes, patches, and enhancements for operational and integration impact.
Performs impact analysis for configuration changes, upgrades, and integrations to ensure system behavior aligns with institutional standards and does not introduce downstream risk.
Communicates changes to end users and stakeholders, coordinates testing for upgrades and new integrations, and mitigates disruptions to campus business processes.
Backup Coverage, Documentation, and Knowledge Transfer
Maintains end‑user and technical documentation and supports cross‑training to ensure coverage during absences or turnover, including updates to procurement website documentation.
Maintains operational procedures, configuration documentation, and escalation paths to protect institutional continuity.
Designs and delivers workshops, seminars, and training to communicate with application users and stakeholders.
Integrations, Infrastructure Dependencies, and Vendor Management
Manages and validates integrations between JAGGAER, Ellucian Banner (IFEP), Emburse, PaymentWorks, and identity management systems.
Coordinates with infrastructure, identity, and ERP teams to resolve dependencies.
Serves as the primary vendor liaison, manages escalated vendor support cases, evaluates vendor roadmaps, and determines upgrade timing.
Audit, Security, and Risk Accountability
Supports IT audits and compliance reviews by documenting access, configurations, and controls.
Owns remediation of system‑related audit findings.
Ensures access is provisioned, reviewed, and removed in accordance with institutional policy and separation of duties principles.
Minimum Qualifications
Bachelor’s degree from an appropriately accredited institution and two to four years of experience administering enterprise applications with system‑wide impact, or an equivalent combination of education and experience.
Demonstrated responsibility for system configuration, access management, integrations, and operational support.
Preferred Qualifications
5+ years of experience serving as an application administrator for ERP, eProcurement, or financial management systems in higher education (e.g., Ellucian Banner, JAGGAER, Emburse, PaymentWorks).
Experience managing vendor relationships, integrations, audits, and institution‑wide system changes.
Recruitment Range
Salary commensurate with experience
Physical Effort
Hand movement‑repetitive motions, finger dexterity, reading, writing, eye‑hand coordination, vision‑preparing/analyzing figures, vision‑visual inspection, hearing, talking, standing, sitting, walking
Work Environment
Inside
#J-18808-Ljbffr