Ombudsman Specialist - Hybrid Escalations Expert

The Consortium, Inc. is seeking an Ombudsman Specialist in Washington, DC to manage escalated communications on behalf of Senior Leadership. This role involves resolving high-profile member complaints and complaints from external entities while ensuring alignment with Association policies. Candidates should have at least 6 years of experience in escalation management, strong written and verbal communication skills, and a Bachelor's degree in a related field. The position offers a hybrid schedule: 3 days onsite and 2 days remote.
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