Unlicensed ASW AMFT APCC Team Lead - Crisis Mental Health #346
Telecare Corporation, Fontana, CA, United States
POSITION SUMMARY
Under direct supervision of the Clinical Director/Administrator, this entry‑level management position supervises multidisciplinary teams, coordinates service needs, and collaborates with other services and agencies. Fulfills appropriate level of services for new members served as outlined in the essential functions. Employees in this role are required to participate in a structured on‑call rotation, remaining accessible and prepared to respond to work‑related needs within a designated timeframe. Rotations are scheduled in advance. While on‑call, employees must actively monitor communications (e.g., phone, email) and respond in accordance with operational protocols.
Shifts Available
Sunday-Thursday, 11 PM - 7:30 AM (1.0 FTE).
Expected starting wage range is $69,743.42-$86,087.80 annual. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.
Join Our Compassionate Team
Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.
As part of the Telecare family, the Merrill Center Crisis Stabilization Unit (CSU) offers 24/7 voluntary treatment to individuals who are suffering a mental health crisis but wish to avoid a locked setting. This program is located in Fontana, CA. It uses a welcoming, home‑like environment to help assess the nature of the crisis, soothe and comfort the individual, and connect them with resources to avoid future crisis. Services are recovery‑oriented, and utilize a multi‑disciplinary team approach.
What's In It For You
Paid Time Off: For Full Time Employee it is 16.7 days in your first year
Nine Paid Holidays & Shift differentials for hourly staff (6% for PM Shift, 10% for Overnight Shift). Weekend Shift differentials for hourly staff (5% for Weekend AM Shift, 11% for Weekend PM Shift, 15% for Weekend Overnight Shift)
Free CEUs, free Supervision for BBS Associate License, coaching and mentorship
Online University Tuition Discount and Company Scholarships
Medical, Vision, Dental Insurance, 401K, Employee Stock Ownership Plan
For more information visit: https://www.telecarecorp.com/benefits
QUALIFICATIONS
Required
Master's Degree and one (1) year of experience in mental health setting
One (1) year supervisory experience required or supervisory training within six (6) months of employment
Licensed eligible or waivered mental health professional as confirmed by State regulatory/licensing board (e.g., ASW, IMFT, or PCCI)
Sensitivity to multi-cultural populations and issues
Must be at least 18 years of age
Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post‑offer physical examination, 2‑step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver's license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply.
Preferred
Outpatient clinic or community mental health service with 2 years of direct clinical experience
Experience providing intensive case management and/or intensive community supports using psychiatric rehabilitation concepts is highly desirable
Two (2) years of supervision post‑masters experience in behavioral health setting
ESSENTIAL FUNCTIONS
Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with the internal and external stakeholders
Functions as scheduling coordinator and service plan supervisor for the team; ensures coordination of clinical and administrative team functions including scheduling of staff and members served
Directs the day‑to‑day clinical/administrative operations of assigned team, ensuring all members served receive services as indicated in their treatment plan
Oversees and monitors accuracy of medical records
Safeguards members served confidentiality
Promotes a high involvement culture by aligning the team around common objectives in order to ensure contract outcomes, ACT fidelity, and organizational standards are met and maintained
Ensures staff documentation, assessments, and paperwork meet federal, state, county, and organizational standards and timelines
Completes clinical assessments and determines the appropriate level of services for new members served
Uses person centered approaches and can supervise others in their use
Understands payer documentation requirements and can supervise others to meet these requirements
Develops, updates, and implements individual service plans
Partners with leadership to identify and mitigate risk, and to improve care
Abides by established policies, procedures, and standards of care in accordance with published ACT Standards
Provides consistent supervision, including support, feedback, clinical consultation within scope of practice, and clear expectations for meeting job standards and promotion of professional growth
Tracks, maintains, and ensures compliance with contract expectations and outcomes
Establishes strong customer and community relations
Employees in this role are required to participate in a structured on‑call rotation, remaining accessible and prepared to respond to work‑related needs within a designated timeframe. Rotations are scheduled in advance. While on‑call, employees must actively monitor communications (e.g., phone, email) and respond in accordance with operational protocols.
Duties and responsibilities may be added, deleted and/or changed at the discretion of management.
SKILLS
Ability to work effectively as a member of a multidisciplinary team
Clinical philosophy and administrative practices must align with and promote Telecare recovery beliefs, mission, and vision
Ability to train, empower, and lead staff to embody above elements in daily interactions with colleagues, members served, and other service providers
Thorough understanding of the rights of members served and related legal processes
Effective written and verbal communication
Ability to assess safety risks
Excellent driving skills
Ability to easily build rapport
Within three (3) months of employment, ability to apply financial requirements for billing and learn billing codes
Ability to audit progress notes and treatment plan for payer compliance and quality
Familiarity with stages of change and motivational interviewing
Within three (3) months, ability to apply strength‑based supervision
PHYSICAL DEMANDS
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to reach, twist, bend, squat, kneel and lift and carry items weighing 25 pounds or less as well as to frequently sit, stand, walk, push, pull and do simple and power grasping and to occasionally drive.
EOE AA M/F/V/Disability
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
Under direct supervision of the Clinical Director/Administrator, this entry‑level management position supervises multidisciplinary teams, coordinates service needs, and collaborates with other services and agencies. Fulfills appropriate level of services for new members served as outlined in the essential functions. Employees in this role are required to participate in a structured on‑call rotation, remaining accessible and prepared to respond to work‑related needs within a designated timeframe. Rotations are scheduled in advance. While on‑call, employees must actively monitor communications (e.g., phone, email) and respond in accordance with operational protocols.
Shifts Available
Sunday-Thursday, 11 PM - 7:30 AM (1.0 FTE).
Expected starting wage range is $69,743.42-$86,087.80 annual. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.
Join Our Compassionate Team
Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.
As part of the Telecare family, the Merrill Center Crisis Stabilization Unit (CSU) offers 24/7 voluntary treatment to individuals who are suffering a mental health crisis but wish to avoid a locked setting. This program is located in Fontana, CA. It uses a welcoming, home‑like environment to help assess the nature of the crisis, soothe and comfort the individual, and connect them with resources to avoid future crisis. Services are recovery‑oriented, and utilize a multi‑disciplinary team approach.
What's In It For You
Paid Time Off: For Full Time Employee it is 16.7 days in your first year
Nine Paid Holidays & Shift differentials for hourly staff (6% for PM Shift, 10% for Overnight Shift). Weekend Shift differentials for hourly staff (5% for Weekend AM Shift, 11% for Weekend PM Shift, 15% for Weekend Overnight Shift)
Free CEUs, free Supervision for BBS Associate License, coaching and mentorship
Online University Tuition Discount and Company Scholarships
Medical, Vision, Dental Insurance, 401K, Employee Stock Ownership Plan
For more information visit: https://www.telecarecorp.com/benefits
QUALIFICATIONS
Required
Master's Degree and one (1) year of experience in mental health setting
One (1) year supervisory experience required or supervisory training within six (6) months of employment
Licensed eligible or waivered mental health professional as confirmed by State regulatory/licensing board (e.g., ASW, IMFT, or PCCI)
Sensitivity to multi-cultural populations and issues
Must be at least 18 years of age
Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post‑offer physical examination, 2‑step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver's license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply.
Preferred
Outpatient clinic or community mental health service with 2 years of direct clinical experience
Experience providing intensive case management and/or intensive community supports using psychiatric rehabilitation concepts is highly desirable
Two (2) years of supervision post‑masters experience in behavioral health setting
ESSENTIAL FUNCTIONS
Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with the internal and external stakeholders
Functions as scheduling coordinator and service plan supervisor for the team; ensures coordination of clinical and administrative team functions including scheduling of staff and members served
Directs the day‑to‑day clinical/administrative operations of assigned team, ensuring all members served receive services as indicated in their treatment plan
Oversees and monitors accuracy of medical records
Safeguards members served confidentiality
Promotes a high involvement culture by aligning the team around common objectives in order to ensure contract outcomes, ACT fidelity, and organizational standards are met and maintained
Ensures staff documentation, assessments, and paperwork meet federal, state, county, and organizational standards and timelines
Completes clinical assessments and determines the appropriate level of services for new members served
Uses person centered approaches and can supervise others in their use
Understands payer documentation requirements and can supervise others to meet these requirements
Develops, updates, and implements individual service plans
Partners with leadership to identify and mitigate risk, and to improve care
Abides by established policies, procedures, and standards of care in accordance with published ACT Standards
Provides consistent supervision, including support, feedback, clinical consultation within scope of practice, and clear expectations for meeting job standards and promotion of professional growth
Tracks, maintains, and ensures compliance with contract expectations and outcomes
Establishes strong customer and community relations
Employees in this role are required to participate in a structured on‑call rotation, remaining accessible and prepared to respond to work‑related needs within a designated timeframe. Rotations are scheduled in advance. While on‑call, employees must actively monitor communications (e.g., phone, email) and respond in accordance with operational protocols.
Duties and responsibilities may be added, deleted and/or changed at the discretion of management.
SKILLS
Ability to work effectively as a member of a multidisciplinary team
Clinical philosophy and administrative practices must align with and promote Telecare recovery beliefs, mission, and vision
Ability to train, empower, and lead staff to embody above elements in daily interactions with colleagues, members served, and other service providers
Thorough understanding of the rights of members served and related legal processes
Effective written and verbal communication
Ability to assess safety risks
Excellent driving skills
Ability to easily build rapport
Within three (3) months of employment, ability to apply financial requirements for billing and learn billing codes
Ability to audit progress notes and treatment plan for payer compliance and quality
Familiarity with stages of change and motivational interviewing
Within three (3) months, ability to apply strength‑based supervision
PHYSICAL DEMANDS
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to reach, twist, bend, squat, kneel and lift and carry items weighing 25 pounds or less as well as to frequently sit, stand, walk, push, pull and do simple and power grasping and to occasionally drive.
EOE AA M/F/V/Disability
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr