Full Time Patient Care Technician PCT
United Surgical Partners International Inc (USPI), New York, NY, United States
Position Summary
We have an exciting opportunity to join our team as a Secretary I.
Job Responsibilities
Refers patients who have a question regarding insurance coverage or are in need of counsel on financial matters based on established criteria (e.g., denial of electronic insurance eligibility, ABN questions/concerns, questions regarding insurance or pay-or restrictions, making payment, multi‑plan determinations, any and all issues/questions/concerns relating to financial matters) to the Business Office Associate.
Maintains cooperative and professional relationships with physicians, nurses and office and clinical staff.
Types routine material such as forms and letters, envelopes, etc. Types materials neatly, accurately and according to instructions. Writes materials clearly and legibly.
Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff. Maintains confidentiality on matters to which they are privileged.
Maintains and receives files for the area. Maintains files in an organized and up-to‑date manner to facilitate retrieval. Completes filing in accordance with departmental procedures. Sorts and distributes documents and forms for the area section. Distributes materials according to content of communications and departmental procedures. Logs materials with respect to time and data when applicable. Processes incoming and outgoing documents. Completes forms neatly. Secures appropriate signatures and forwards documents/forms to the correct destination based on pertinent medical center procedures. Maintains copies for files. Fax documents in accordance with departmental procedures.
Maintains supplies and cleanliness of space, restocks supplies as needed. Notifies supervisor of any shortage of supplies.
Provides reception assistance (e.g., greet patients, answer calls, direct requests for assistance to the proper individual). Screens telephone callers in a pleasant and professional manner; handles calls, takes messages, or directs the caller to the appropriate person or area.
Schedules routine appointments and follow‑ups for visits and procedures that do not require or have already been pre‑authorized. Prepares the daily schedule. Refers all inquiries regarding pre‑authorizations/certifications to the Medical Secretary.
Responsible for patient check‑in and check‑out. Gathers all patient demographic data and materials from patients and/or their representatives. Obtains insurance information (ID card, member/group #s, etc.), verifies insurance eligibility electronically, takes a picture and asks patients to use Patient Secure. On subsequent visits, asks patients to verify demographic info and makes any necessary edits. Collects and asks patients to sign patient‑related documents including HIPAA, MSPQ, ABN, etc. Follows up with patients and/or their representatives, physician offices, etc. to gather missing data and materials in order to complete the intake process, or refers to more senior staff.
Scans all necessary documents (insurance cards, lab requisitions, etc.) into the intake system.
Monitors the intake work queue for timely completion.
Performs other related duties as needed by providers and supervisors.
Minimum Qualifications
High School Diploma.
Excellent organizational, interpersonal, verbal and written communication skills and a strong customer service orientation.
Basic knowledge of word processing, spreadsheet, database and internet applications.
Light, accurate keyboarding skills.
Ability to complete multiple tasks efficiently and thrive in a team‑work environment.
Preferred Qualifications
Intermediate knowledge of computer‑based scheduling and appointment programs strongly preferred.
Qualified candidates must be able to effectively communicate with all levels of the organization.
Equal Opportunity Statement
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
Salary Transparency
NYU Langone Health provides a salary range to comply with the New York state law on salary transparency in job advertisements. The salary range for this role is $25.77 – $25.77 per hour. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses, incentive pay, differential pay or other forms of compensation or benefits.
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We have an exciting opportunity to join our team as a Secretary I.
Job Responsibilities
Refers patients who have a question regarding insurance coverage or are in need of counsel on financial matters based on established criteria (e.g., denial of electronic insurance eligibility, ABN questions/concerns, questions regarding insurance or pay-or restrictions, making payment, multi‑plan determinations, any and all issues/questions/concerns relating to financial matters) to the Business Office Associate.
Maintains cooperative and professional relationships with physicians, nurses and office and clinical staff.
Types routine material such as forms and letters, envelopes, etc. Types materials neatly, accurately and according to instructions. Writes materials clearly and legibly.
Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff. Maintains confidentiality on matters to which they are privileged.
Maintains and receives files for the area. Maintains files in an organized and up-to‑date manner to facilitate retrieval. Completes filing in accordance with departmental procedures. Sorts and distributes documents and forms for the area section. Distributes materials according to content of communications and departmental procedures. Logs materials with respect to time and data when applicable. Processes incoming and outgoing documents. Completes forms neatly. Secures appropriate signatures and forwards documents/forms to the correct destination based on pertinent medical center procedures. Maintains copies for files. Fax documents in accordance with departmental procedures.
Maintains supplies and cleanliness of space, restocks supplies as needed. Notifies supervisor of any shortage of supplies.
Provides reception assistance (e.g., greet patients, answer calls, direct requests for assistance to the proper individual). Screens telephone callers in a pleasant and professional manner; handles calls, takes messages, or directs the caller to the appropriate person or area.
Schedules routine appointments and follow‑ups for visits and procedures that do not require or have already been pre‑authorized. Prepares the daily schedule. Refers all inquiries regarding pre‑authorizations/certifications to the Medical Secretary.
Responsible for patient check‑in and check‑out. Gathers all patient demographic data and materials from patients and/or their representatives. Obtains insurance information (ID card, member/group #s, etc.), verifies insurance eligibility electronically, takes a picture and asks patients to use Patient Secure. On subsequent visits, asks patients to verify demographic info and makes any necessary edits. Collects and asks patients to sign patient‑related documents including HIPAA, MSPQ, ABN, etc. Follows up with patients and/or their representatives, physician offices, etc. to gather missing data and materials in order to complete the intake process, or refers to more senior staff.
Scans all necessary documents (insurance cards, lab requisitions, etc.) into the intake system.
Monitors the intake work queue for timely completion.
Performs other related duties as needed by providers and supervisors.
Minimum Qualifications
High School Diploma.
Excellent organizational, interpersonal, verbal and written communication skills and a strong customer service orientation.
Basic knowledge of word processing, spreadsheet, database and internet applications.
Light, accurate keyboarding skills.
Ability to complete multiple tasks efficiently and thrive in a team‑work environment.
Preferred Qualifications
Intermediate knowledge of computer‑based scheduling and appointment programs strongly preferred.
Qualified candidates must be able to effectively communicate with all levels of the organization.
Equal Opportunity Statement
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
Salary Transparency
NYU Langone Health provides a salary range to comply with the New York state law on salary transparency in job advertisements. The salary range for this role is $25.77 – $25.77 per hour. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses, incentive pay, differential pay or other forms of compensation or benefits.
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