Dental Office Assistant
Heartland Dental, Smyrna, TN, United States
Business Assistant / Dental Front Desk
Village Crest Family Dentistry is looking for a full‑time Business Assistant to join our team.
More About The Role
Greet and welcome patients as they enter the office to create a great first impression of our team
Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
Utilize Dentrix for patient scheduling and records
Schedule and confirm appointments for multiple providers in the office
File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
Post insurance and patient payments and process accounts receivables
Review treatment plan fees and payment options with patients
Partner with the providers and team to implement Heartland Dental systems to optimize office potential
What You’ll Gain
Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
Front‑loaded education and training, providing you the opportunity to develop to your full potential
Opportunity to be a part of a secure company with 20+ years of industry‑leading experience that provides a stable career with unlimited growth potential
Access to on‑demand Daily Pay
About Village Crest Family Dentistry
Village Crest Family Dentistry is a unique community office striving to provide excellent patient care. Join a nine‑person team that thrives on collaboration, communication, and community.
Work schedule: Monday—Thursday 7:45 am–5:15 pm, Friday 8 am–2 pm.
Minimum Qualifications
Experience working in a fast‑paced and customer‑centric environment
Excellent communication and organizational skills
Ability to comply with HIPAA training and protect PHI
Preferred Experience
1+ years of experience in a dental or medical setting
1+ years of experience with insurance billing and accounts receivable
Experience with Dentrix or other dental software
Physical Requirements
Ability to perform essential duties satisfactorily with reasonable accommodation if needed
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
Availability to attend virtual or in‑person training sessions periodically throughout the year
Must pass a tuberculosis (TB) test prior to starting employment (required in all states except FL & TN)
Who is Heartland Dental?
Heartland Dental is the nation's largest dental support organization, providing non‑clinical administrative support services to over 3,000 doctors across 39 states and the District of Columbia in more than 1,800 dental offices.
At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.
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Village Crest Family Dentistry is looking for a full‑time Business Assistant to join our team.
More About The Role
Greet and welcome patients as they enter the office to create a great first impression of our team
Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
Utilize Dentrix for patient scheduling and records
Schedule and confirm appointments for multiple providers in the office
File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
Post insurance and patient payments and process accounts receivables
Review treatment plan fees and payment options with patients
Partner with the providers and team to implement Heartland Dental systems to optimize office potential
What You’ll Gain
Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
Front‑loaded education and training, providing you the opportunity to develop to your full potential
Opportunity to be a part of a secure company with 20+ years of industry‑leading experience that provides a stable career with unlimited growth potential
Access to on‑demand Daily Pay
About Village Crest Family Dentistry
Village Crest Family Dentistry is a unique community office striving to provide excellent patient care. Join a nine‑person team that thrives on collaboration, communication, and community.
Work schedule: Monday—Thursday 7:45 am–5:15 pm, Friday 8 am–2 pm.
Minimum Qualifications
Experience working in a fast‑paced and customer‑centric environment
Excellent communication and organizational skills
Ability to comply with HIPAA training and protect PHI
Preferred Experience
1+ years of experience in a dental or medical setting
1+ years of experience with insurance billing and accounts receivable
Experience with Dentrix or other dental software
Physical Requirements
Ability to perform essential duties satisfactorily with reasonable accommodation if needed
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
Availability to attend virtual or in‑person training sessions periodically throughout the year
Must pass a tuberculosis (TB) test prior to starting employment (required in all states except FL & TN)
Who is Heartland Dental?
Heartland Dental is the nation's largest dental support organization, providing non‑clinical administrative support services to over 3,000 doctors across 39 states and the District of Columbia in more than 1,800 dental offices.
At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.
#J-18808-Ljbffr