Student Services Specialist - (Academic Advisement)
Maricopa Community College district, Glendale, AZ, United States
Student Services Specialist – Academic Advisement
Job ID: 322032
Location: Glendale Community College
Full/Part Time: Full Time
Regular/Temporary: Regular
Salary Range: $19.17 - $23.99 hourly, DOE
Grade: 109
Work Schedule: Monday – Friday, 8am – 5pm, or 9am – 6pm; Summer Hours: Monday – Thursday, 7am – 6pm
Work Calendar: 12 Months
Benefits
Affordable and Comprehensive Benefits Package:
Nationwide Medical, Dental, and Vision Coverage
Paid Time Off: Vacation, Sick Leave, and Personal Time
20 Paid Observed Holidays
Company‑paid Life Insurance, AD&D, and Short‑Term Disability plans, with the option to purchase supplemental coverage
Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer‑matching contributions
Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
Tuition Reimbursement for employees and dependents
Annual Professional Development Funding
Flexible Work Schedules
Employee Health & Wellness Programs:
District‑Wide Wellness Program with Workshops and Webinars
Monthly Health & Wellness Calendar and Newsletter
Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs
Employee Assistance Program (EAP)
Sight‑On‑Site Eye Care Services
Mobile On‑Site Mammography Screenings
Pre‑Retirement Planning Events
Qualifying Employer for Public Service Loan Forgiveness
Job Summary
Assists students through intrusive academic advisement. Advises students regarding degree and graduation requirements, various certificate programs, university transfer requirements, and academic and financial aid probation/suspension status. May evaluate transcripts, equivalency of transfer credit, and compute GPAs. May assist with course registration. Supports students with program planning, educational planning, and course selection. Assists with course placement through interpretation of institutional assessment measures. Maintains student files regarding advisement, educational planning, and retention. Participates in cross‑college collaboration in the process of student development, retention, and completion.
Essential Functions
30% – Provides 1:1 case‑management style advising and support services in‑person, hybrid, and virtually to ensure successful progress toward degree completion in assigned Fields of Interest (FOI) and/or specialty student populations. Monitors advisement and enrollment progress of the assigned cohort of students. Guides students on goal setting, decision making, degree and certificate options, transfer pathways, course selection, registration, and academic progress using PeopleSoft and other technology.
25% – Supports group advising, new student orientation, and other departmental service areas as needed. Prepares and presents at events/activities that support student success, including degree information sessions, student groups/organizations, specialty populations, graduation, and other identified events. Tracks and reports out on pro‑active outreach efforts to their assigned student cohort.
20% – Identifies academic options including extracurricular activities, study abroad programs, research, and internships. Advises students on selecting options best suited to their goals, interests, and skills. Connects students with additional support services and resources as needed.
15% – Participates in enrollment and retention projects related to student learning, success, and retention. Maintains program resource information, presentations, reports, correspondence, and promotional materials, sharing as needed. Assists with completion of financial aid dynamic forms including consortium agreements, maximum time frame appeals, short‑program course lists, and restricted course list addendums; graduation applications, unofficial transcript evaluations, and other processing/requests as needed.
10% – Attends departmental meetings, training sessions, and professional development opportunities. Performs other duties as assigned, commensurate with the grade level of the position.
Minimum Qualifications
Associate’s Degree and one year of experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.
OR
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
Desired Qualifications
1. Bachelor’s degree or higher from an accredited institution
2. One (1) or more years of experience providing academic advising in a college setting within the last 2 years
3. One (1) year experience entering records in a student information system (such as PeopleSoft SIS)
4. Effective written communications skills (as evidenced by application materials)
5. Two (2) or more years’ customer service in higher education
Special Working Conditions
Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving: http://www.maricopa.edu/legal/rmi/vehicle.htm#requirements
Travel to campus during the interview/selection process will be at the candidate’s own expense
Will be required to travel or be assigned to all MCCCD locations
May require numerous evenings or weekends
May require prolonged periods of viewing a computer screen
May be required to lift or carry up to 25 lbs
EEO, Title IX, & Clery Act
Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972 states: “No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance.”
The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.
The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.
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Job ID: 322032
Location: Glendale Community College
Full/Part Time: Full Time
Regular/Temporary: Regular
Salary Range: $19.17 - $23.99 hourly, DOE
Grade: 109
Work Schedule: Monday – Friday, 8am – 5pm, or 9am – 6pm; Summer Hours: Monday – Thursday, 7am – 6pm
Work Calendar: 12 Months
Benefits
Affordable and Comprehensive Benefits Package:
Nationwide Medical, Dental, and Vision Coverage
Paid Time Off: Vacation, Sick Leave, and Personal Time
20 Paid Observed Holidays
Company‑paid Life Insurance, AD&D, and Short‑Term Disability plans, with the option to purchase supplemental coverage
Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer‑matching contributions
Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
Tuition Reimbursement for employees and dependents
Annual Professional Development Funding
Flexible Work Schedules
Employee Health & Wellness Programs:
District‑Wide Wellness Program with Workshops and Webinars
Monthly Health & Wellness Calendar and Newsletter
Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs
Employee Assistance Program (EAP)
Sight‑On‑Site Eye Care Services
Mobile On‑Site Mammography Screenings
Pre‑Retirement Planning Events
Qualifying Employer for Public Service Loan Forgiveness
Job Summary
Assists students through intrusive academic advisement. Advises students regarding degree and graduation requirements, various certificate programs, university transfer requirements, and academic and financial aid probation/suspension status. May evaluate transcripts, equivalency of transfer credit, and compute GPAs. May assist with course registration. Supports students with program planning, educational planning, and course selection. Assists with course placement through interpretation of institutional assessment measures. Maintains student files regarding advisement, educational planning, and retention. Participates in cross‑college collaboration in the process of student development, retention, and completion.
Essential Functions
30% – Provides 1:1 case‑management style advising and support services in‑person, hybrid, and virtually to ensure successful progress toward degree completion in assigned Fields of Interest (FOI) and/or specialty student populations. Monitors advisement and enrollment progress of the assigned cohort of students. Guides students on goal setting, decision making, degree and certificate options, transfer pathways, course selection, registration, and academic progress using PeopleSoft and other technology.
25% – Supports group advising, new student orientation, and other departmental service areas as needed. Prepares and presents at events/activities that support student success, including degree information sessions, student groups/organizations, specialty populations, graduation, and other identified events. Tracks and reports out on pro‑active outreach efforts to their assigned student cohort.
20% – Identifies academic options including extracurricular activities, study abroad programs, research, and internships. Advises students on selecting options best suited to their goals, interests, and skills. Connects students with additional support services and resources as needed.
15% – Participates in enrollment and retention projects related to student learning, success, and retention. Maintains program resource information, presentations, reports, correspondence, and promotional materials, sharing as needed. Assists with completion of financial aid dynamic forms including consortium agreements, maximum time frame appeals, short‑program course lists, and restricted course list addendums; graduation applications, unofficial transcript evaluations, and other processing/requests as needed.
10% – Attends departmental meetings, training sessions, and professional development opportunities. Performs other duties as assigned, commensurate with the grade level of the position.
Minimum Qualifications
Associate’s Degree and one year of experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.
OR
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
Desired Qualifications
1. Bachelor’s degree or higher from an accredited institution
2. One (1) or more years of experience providing academic advising in a college setting within the last 2 years
3. One (1) year experience entering records in a student information system (such as PeopleSoft SIS)
4. Effective written communications skills (as evidenced by application materials)
5. Two (2) or more years’ customer service in higher education
Special Working Conditions
Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving: http://www.maricopa.edu/legal/rmi/vehicle.htm#requirements
Travel to campus during the interview/selection process will be at the candidate’s own expense
Will be required to travel or be assigned to all MCCCD locations
May require numerous evenings or weekends
May require prolonged periods of viewing a computer screen
May be required to lift or carry up to 25 lbs
EEO, Title IX, & Clery Act
Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972 states: “No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance.”
The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.
The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.
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