Phlebotomy Supervisor
Quest Diagnostics Incorporated, San Antonio, TX, United States
Phlebotomy Supervisor - San Antonio, TX, Monday to Friday, 8:00 AM to 5:00 PM
$58,656.00+ per year
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits
Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best‑in‑class well‑being programs
Annual, no‑cost health assessment program Blueprint for Wellness
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy‑up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
Oversee functions of Patient Services that may include Mobile Phlebotomy, In‑Office Phlebotomy, and Patient Service Centers. The Supervisor will have responsibility for all activities of the function including training of all personnel, daily operations, and staffing of PSCs. Ensure maintenance of a safe, professional environment in all supervised facilities.
Responsibilities
Responsible for daily operations of all assigned facilities, PSCs, mobile and in‑office phlebotomy.
Implements SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
Ensures all Federal, State & local licensure requirements are met, working with QA and Medical Director offices.
Ensures all Laboratory testing QA/QC documentation is complete and reviewed as required.
Oversees safety, maintenance, and cleanliness of facilities (including upgrades, repairs, etc.).
Performs site visits at all assigned PSCs/IOPs and mobile phlebotomy sites, documents findings, and conducts QA audits.
Relocates, opens, or closes PSCs, IOPs, and RRLs.
Oversees inventory process for supervised facilities.
Participates in interviewing, selecting, and hiring new employees.
Responsible for training, coaching, supervision, and development of staff.
Monitors ongoing performance of employees, provides corrective action and counseling as required, and performs mid‑year and annual performance appraisals.
Holds regularly scheduled meetings for dissemination of information to staff.
Ensures all employees meet requirements for driving on company business.
Tracks and enters time/attendance of employees.
Prepares schedules with minimal overtime to maintain adequate coverage for all facilities.
Prepares month‑end reports.
May perform training and onboarding of new clients.
Investigates, resolves, and responds to customer complaints appropriately and effectively.
Ensures Quest improvement and/or standardization initiatives are implemented.
Assists in preparation of annual budget for areas of responsibility and maintains budget control throughout the year.
Participates to assure fiscal responsibilities of the department are met, including implementation of cost containment programs, management of overtime, and participation in standardization initiatives and needs assessment for capital expenditures.
Participates on process improvement teams or other initiatives to meet management objectives.
Organizes and leads projects within the workgroup and with cross‑functional groups; may be required to give presentations and speak in groups.
Demonstrates and lives the Values of Quest Diagnostics.
All other duties as assigned, within scope of the position.
Qualifications
Required Work Experience
Minimum two years prior supervisory experience or demonstrated leadership experience.
Minimum five years' experience in phlebotomy, laboratory, or other healthcare environments.
Preferred Work Experience
Customer service in a retail or service environment preferred.
Physical and Mental Requirements
Extensive use of phone and PC.
Prolonged standing/sitting.
Fine dexterity with hands/steadiness.
Able to lift up to 25 pounds; may occasionally need to lift 40 pounds; carrying up to 15 pounds for several minutes at a time.
Talking.
Vision – requires constant mental visual attention to details.
Walking.
Balancing.
Bending/Kneeling.
Pushing/Pulling.
Reaching/Twisting.
Knowledge
The position requires the ability to effectively communicate in English.
Skills
Must be flexible and available based on staffing requirements; weekends, holidays, on‑call, and overtime.
Must have valid driver's license and clean driving record.
Demonstrates good organization, communication, and interpersonal skills; able to manage concerns of patients and employees in a professional manner.
Capable of handling multiple priorities in a high‑volume setting.
Proficient PC skills including experience using MS Office applications.
Must be able to make decisions based on established procedures and exercise consistent, independent, sound judgment.
Must be able to manage individuals in multiple geographies/locations.
Position requires travel.
Education
Bachelor's Degree in Business Administration, Healthcare, or related field (Preferred).
High School Diploma or Equivalent (Required).
Languages
English (Required).
Licenses and Certifications
Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington, and Louisiana) (Preferred).
Work Requirements
Travel required.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
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$58,656.00+ per year
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits
Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best‑in‑class well‑being programs
Annual, no‑cost health assessment program Blueprint for Wellness
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy‑up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
Oversee functions of Patient Services that may include Mobile Phlebotomy, In‑Office Phlebotomy, and Patient Service Centers. The Supervisor will have responsibility for all activities of the function including training of all personnel, daily operations, and staffing of PSCs. Ensure maintenance of a safe, professional environment in all supervised facilities.
Responsibilities
Responsible for daily operations of all assigned facilities, PSCs, mobile and in‑office phlebotomy.
Implements SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
Ensures all Federal, State & local licensure requirements are met, working with QA and Medical Director offices.
Ensures all Laboratory testing QA/QC documentation is complete and reviewed as required.
Oversees safety, maintenance, and cleanliness of facilities (including upgrades, repairs, etc.).
Performs site visits at all assigned PSCs/IOPs and mobile phlebotomy sites, documents findings, and conducts QA audits.
Relocates, opens, or closes PSCs, IOPs, and RRLs.
Oversees inventory process for supervised facilities.
Participates in interviewing, selecting, and hiring new employees.
Responsible for training, coaching, supervision, and development of staff.
Monitors ongoing performance of employees, provides corrective action and counseling as required, and performs mid‑year and annual performance appraisals.
Holds regularly scheduled meetings for dissemination of information to staff.
Ensures all employees meet requirements for driving on company business.
Tracks and enters time/attendance of employees.
Prepares schedules with minimal overtime to maintain adequate coverage for all facilities.
Prepares month‑end reports.
May perform training and onboarding of new clients.
Investigates, resolves, and responds to customer complaints appropriately and effectively.
Ensures Quest improvement and/or standardization initiatives are implemented.
Assists in preparation of annual budget for areas of responsibility and maintains budget control throughout the year.
Participates to assure fiscal responsibilities of the department are met, including implementation of cost containment programs, management of overtime, and participation in standardization initiatives and needs assessment for capital expenditures.
Participates on process improvement teams or other initiatives to meet management objectives.
Organizes and leads projects within the workgroup and with cross‑functional groups; may be required to give presentations and speak in groups.
Demonstrates and lives the Values of Quest Diagnostics.
All other duties as assigned, within scope of the position.
Qualifications
Required Work Experience
Minimum two years prior supervisory experience or demonstrated leadership experience.
Minimum five years' experience in phlebotomy, laboratory, or other healthcare environments.
Preferred Work Experience
Customer service in a retail or service environment preferred.
Physical and Mental Requirements
Extensive use of phone and PC.
Prolonged standing/sitting.
Fine dexterity with hands/steadiness.
Able to lift up to 25 pounds; may occasionally need to lift 40 pounds; carrying up to 15 pounds for several minutes at a time.
Talking.
Vision – requires constant mental visual attention to details.
Walking.
Balancing.
Bending/Kneeling.
Pushing/Pulling.
Reaching/Twisting.
Knowledge
The position requires the ability to effectively communicate in English.
Skills
Must be flexible and available based on staffing requirements; weekends, holidays, on‑call, and overtime.
Must have valid driver's license and clean driving record.
Demonstrates good organization, communication, and interpersonal skills; able to manage concerns of patients and employees in a professional manner.
Capable of handling multiple priorities in a high‑volume setting.
Proficient PC skills including experience using MS Office applications.
Must be able to make decisions based on established procedures and exercise consistent, independent, sound judgment.
Must be able to manage individuals in multiple geographies/locations.
Position requires travel.
Education
Bachelor's Degree in Business Administration, Healthcare, or related field (Preferred).
High School Diploma or Equivalent (Required).
Languages
English (Required).
Licenses and Certifications
Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington, and Louisiana) (Preferred).
Work Requirements
Travel required.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
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