Customer Service Representative
TEKsystems, Phoenix, AZ, United States
Customer Service Representative (Mortgage Support)
Ready to be the calm, confident voice homeowners rely on? Join a high‑energy customer support team where reliability, growth, and professionalism truly matter.
Role Overview
Job Title: Customer Service Representative
Start Date: May 26, 2026
Location: Phoenix, AZ 85044
Work Type: On‑Site
Shift: Monday‑Friday
Training: Day shift
Post‑training: Flexible start times (8:00 AM to 10:00 AM)
What You’ll Do
Handle high‑volume inbound calls from homeowners regarding payments, escrow, and general mortgage servicing questions.
Make a portion of outbound calls to remind borrowers of upcoming payments and offer payment‑by‑phone options (not collections).
Deliver professional, empathetic service while meeting quality, productivity, and attendance metrics.
Qualifications
2–3 years of recent call center experience handling inbound and outbound calls.
Customer service background in financial services, mortgage, banking, or loan servicing preferred.
Strong job tenure and reliability with no significant employment gaps.
High school diploma or equivalent.
Pay and Benefits
Pay range: $19.50 - $20.50 per hour.
Benefits include: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan (pre‑tax and Roth contributions); Life Insurance (voluntary); Short and long‑term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, vacation, or sick leave).
Job Type & Location
This is a Contract to Hire position based out of Phoenix, AZ 85044.
Application Deadline
The position is anticipated to close on Apr 30, 2026.
EEO Statement
TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Ready to be the calm, confident voice homeowners rely on? Join a high‑energy customer support team where reliability, growth, and professionalism truly matter.
Role Overview
Job Title: Customer Service Representative
Start Date: May 26, 2026
Location: Phoenix, AZ 85044
Work Type: On‑Site
Shift: Monday‑Friday
Training: Day shift
Post‑training: Flexible start times (8:00 AM to 10:00 AM)
What You’ll Do
Handle high‑volume inbound calls from homeowners regarding payments, escrow, and general mortgage servicing questions.
Make a portion of outbound calls to remind borrowers of upcoming payments and offer payment‑by‑phone options (not collections).
Deliver professional, empathetic service while meeting quality, productivity, and attendance metrics.
Qualifications
2–3 years of recent call center experience handling inbound and outbound calls.
Customer service background in financial services, mortgage, banking, or loan servicing preferred.
Strong job tenure and reliability with no significant employment gaps.
High school diploma or equivalent.
Pay and Benefits
Pay range: $19.50 - $20.50 per hour.
Benefits include: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan (pre‑tax and Roth contributions); Life Insurance (voluntary); Short and long‑term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, vacation, or sick leave).
Job Type & Location
This is a Contract to Hire position based out of Phoenix, AZ 85044.
Application Deadline
The position is anticipated to close on Apr 30, 2026.
EEO Statement
TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr