Operations Coordinator
Labtopia, Inc., Houston, TX, United States
JOB SUMMARY
The Operations Coordinator supports the CEO with day-to-day execution of company operations. The ideal candidate must be self-directed, highly ethical, energetic, and be familiar with company's processes to fulfill project requirements. The Operations Coordinator oversees all client support activities to ensure all project tasks are executed in an accurate, timely and well-communicated manner. The Operations Coordinator is responsible for standardization and improvement of the work processes, policies and procedures for Labtopia’s Operations.
RESPONSIBILITIES
RESOURCE MANAGEMENT & COORDINATION
Represent Operations in project hand-off between Sales and Operations for client projects.
Maintain and manage day-to-day project tasks with available resources to ensure that projects are delivered on time, on budget and to the agreed quality standard.
Coordinate requests from clients and route to internal personnel for resolution. Manage requests to ensure timely and thorough responses to clients.
Manage vendor and partner relations to deliver on operational objectives.
OPERATIONS
Assist in the development of objectives and measurable metrics for key business processes in support of corporate goals (i.e. forecast versus actuals, % employee utilization, etc.).
Monitor performance against metrics and initiate action(s) when needed to meet targets.
Provide reports to employees and management of company’s performance against business objectives and metrics.
Develop and implement standardized operational policies and procedures.
Review time and expenses for accuracy and completeness.
Prepare invoices for project billing.
COMMUNICATION AND INFORMATION
Ensure effective internal communications both within the individual company teams and across the organization.
Manage customer relationships to facilitate high client satisfaction.
Coordinate project initiations to insure smooth transitions between Sales and Operations for all new projects.
Ensure all project documentation is maintained following standard Labtopia procedures.
PRODUCT DEVELOPMENT
Manage execution of the plan for Labtopia developed software (LIMSView).
Manage resources associated with product development activities to meet plan timelines.
PROJECT SUPPORT
Fulfill consultative roles on project implementations, as needed, to include but not limited to project management, training and software tasks.
Assist with development of project deliverables (agendas, checklists, forms, etc.) to ensure project timeliness.
GENERAL RESPONSIBILITIES AND SKILLS
Demonstrates strong aptitude for facilitating group or project team endeavors, and building team unity.
Demonstrates ability to effectively communicate and influence the outcomes of the decision-making process.
Displays organizational leadership qualities.
EDUCATION
Bachelor degree in Business Administration, Project Management, or Sciences (Chemistry, Biology, etc.) or IT, IS, Computer Science.
EXPERIENCE
Minimum three years of experience in software development or software project implementation.
Minimum three years of experience in operational role.
Experience in manufacturing or laboratory environment highly desirable.
TECHNICAL SKILLS, EXPERIENCE AND ABILITIES
Proficiency with Microsoft Products (Windows, Word, PowerPoint, Visio, Project, and Excel).
Two or more years of experience in project management during which a structured methodology was applied from project initiation to closure.
Project Management certification preferred.
SKILLS and ABILITIES
A demonstrated commitment to high professional ethical standards and a diverse workplace.
Excellent written and oral communication skills.
Strong documentation and organizational skills.
Strong influencing, facilitation and partnering skills.
Effective time management skills with the ability to multi-task and prioritize workload.
Manage multiple project responsibilities, ad-hoc customer requests and project-related activities and support.
Knowledge of project management concepts and practices.
Excellent interpersonal skills and a collaborative management style
Knowledge of government and commercial contract management.
Knowledge and experience in organizational effectiveness and operations management implementing best practices.
Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
Be able to travel when necessary.
Ability to write procedures, work instructions, forms and the necessary tasks for preparing required data analysis, reports, and general documents with minimal correction and revision.
ADDITIONAL REQUIREMENTS
Employee must be able to pass a background check and drug screen.
U.S. Citizens or Green Card holder only. SPONSORSHIP WILL NOT BE PROVIDED.
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The Operations Coordinator supports the CEO with day-to-day execution of company operations. The ideal candidate must be self-directed, highly ethical, energetic, and be familiar with company's processes to fulfill project requirements. The Operations Coordinator oversees all client support activities to ensure all project tasks are executed in an accurate, timely and well-communicated manner. The Operations Coordinator is responsible for standardization and improvement of the work processes, policies and procedures for Labtopia’s Operations.
RESPONSIBILITIES
RESOURCE MANAGEMENT & COORDINATION
Represent Operations in project hand-off between Sales and Operations for client projects.
Maintain and manage day-to-day project tasks with available resources to ensure that projects are delivered on time, on budget and to the agreed quality standard.
Coordinate requests from clients and route to internal personnel for resolution. Manage requests to ensure timely and thorough responses to clients.
Manage vendor and partner relations to deliver on operational objectives.
OPERATIONS
Assist in the development of objectives and measurable metrics for key business processes in support of corporate goals (i.e. forecast versus actuals, % employee utilization, etc.).
Monitor performance against metrics and initiate action(s) when needed to meet targets.
Provide reports to employees and management of company’s performance against business objectives and metrics.
Develop and implement standardized operational policies and procedures.
Review time and expenses for accuracy and completeness.
Prepare invoices for project billing.
COMMUNICATION AND INFORMATION
Ensure effective internal communications both within the individual company teams and across the organization.
Manage customer relationships to facilitate high client satisfaction.
Coordinate project initiations to insure smooth transitions between Sales and Operations for all new projects.
Ensure all project documentation is maintained following standard Labtopia procedures.
PRODUCT DEVELOPMENT
Manage execution of the plan for Labtopia developed software (LIMSView).
Manage resources associated with product development activities to meet plan timelines.
PROJECT SUPPORT
Fulfill consultative roles on project implementations, as needed, to include but not limited to project management, training and software tasks.
Assist with development of project deliverables (agendas, checklists, forms, etc.) to ensure project timeliness.
GENERAL RESPONSIBILITIES AND SKILLS
Demonstrates strong aptitude for facilitating group or project team endeavors, and building team unity.
Demonstrates ability to effectively communicate and influence the outcomes of the decision-making process.
Displays organizational leadership qualities.
EDUCATION
Bachelor degree in Business Administration, Project Management, or Sciences (Chemistry, Biology, etc.) or IT, IS, Computer Science.
EXPERIENCE
Minimum three years of experience in software development or software project implementation.
Minimum three years of experience in operational role.
Experience in manufacturing or laboratory environment highly desirable.
TECHNICAL SKILLS, EXPERIENCE AND ABILITIES
Proficiency with Microsoft Products (Windows, Word, PowerPoint, Visio, Project, and Excel).
Two or more years of experience in project management during which a structured methodology was applied from project initiation to closure.
Project Management certification preferred.
SKILLS and ABILITIES
A demonstrated commitment to high professional ethical standards and a diverse workplace.
Excellent written and oral communication skills.
Strong documentation and organizational skills.
Strong influencing, facilitation and partnering skills.
Effective time management skills with the ability to multi-task and prioritize workload.
Manage multiple project responsibilities, ad-hoc customer requests and project-related activities and support.
Knowledge of project management concepts and practices.
Excellent interpersonal skills and a collaborative management style
Knowledge of government and commercial contract management.
Knowledge and experience in organizational effectiveness and operations management implementing best practices.
Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
Be able to travel when necessary.
Ability to write procedures, work instructions, forms and the necessary tasks for preparing required data analysis, reports, and general documents with minimal correction and revision.
ADDITIONAL REQUIREMENTS
Employee must be able to pass a background check and drug screen.
U.S. Citizens or Green Card holder only. SPONSORSHIP WILL NOT BE PROVIDED.
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