Workforce Coordinator
HD Supply, New Braunfels, TX, United States
Preferred Qualifications
Previous call center experience.
Workforce management experience.
Job Summary
Responsible for assisting in managing day‑to‑day operations based upon plan set by Workforce Planning Analysts to include processing time‑off requests, answering associate inquiries, and other related tasks. Monitor daily incoming workloads and balance resources to meet service level objectives and assist with managing associate schedules. Support call center reporting, allocation and other call center technologies.
Major Tasks, Responsibilities, and Key Accountabilities
Coordinates real-time management of workloads and resources for the center.
Schedules associate time off the phones for training, meetings, and other business purposes.
Ensures all system coverage is maintained and scheduled.
Provides daily reports for assigned areas within the contact centers.
Verifies contingent labor hours and corrects discrepancies.
Performs other duties and projects as assigned.
Nature and Scope
Refers complex, unusual problems to supervisor. Under general supervision, exercises some judgment in accordance with well‑defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
Work Environment
Located in a comfortable indoor area. The work is mostly seated and involves frequent opportunity to move about. Occasionally there may be a need to move or lift light articles. No travel required.
Education and Experience
HS Diploma or GED strongly preferred. Specialized skills training or certification may be required. Generally 2-5 years of experience in area of responsibility.
Equal Employment Opportunity
HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Previous call center experience.
Workforce management experience.
Job Summary
Responsible for assisting in managing day‑to‑day operations based upon plan set by Workforce Planning Analysts to include processing time‑off requests, answering associate inquiries, and other related tasks. Monitor daily incoming workloads and balance resources to meet service level objectives and assist with managing associate schedules. Support call center reporting, allocation and other call center technologies.
Major Tasks, Responsibilities, and Key Accountabilities
Coordinates real-time management of workloads and resources for the center.
Schedules associate time off the phones for training, meetings, and other business purposes.
Ensures all system coverage is maintained and scheduled.
Provides daily reports for assigned areas within the contact centers.
Verifies contingent labor hours and corrects discrepancies.
Performs other duties and projects as assigned.
Nature and Scope
Refers complex, unusual problems to supervisor. Under general supervision, exercises some judgment in accordance with well‑defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
Work Environment
Located in a comfortable indoor area. The work is mostly seated and involves frequent opportunity to move about. Occasionally there may be a need to move or lift light articles. No travel required.
Education and Experience
HS Diploma or GED strongly preferred. Specialized skills training or certification may be required. Generally 2-5 years of experience in area of responsibility.
Equal Employment Opportunity
HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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