Patient Access Acute Representative
Intermountain Health, Billings, MT, United States
Job Description
A Patient Access Registrations Specialist I is responsible for providing excellent customer service and facilitating the registration and scheduling process for patients and visitors at Intermountain Health. The caregiver ensures that accurate and complete information is collected and entered into the system, verifies insurance and eligibility, collects co-pays and balances, and follows up on pending issues. The caregiver also adheres to Intermountain Health's policies and procedures, as well as federal and state regulations regarding patient privacy and confidentiality.
Schedule
FT 12Hr shifts
Week one: Tuesday, Friday, Saturday 7:30-8:00 am
Week two: Sunday, Thursday, Friday 7:30-8:00 pm
Essential Functions
Greet and assist patients and visitors in a courteous and professional manner.
Obtain and verify patient demographic, financial, and insurance information.
Register and schedule patients for appointments, tests, and procedures.
Collect and process co-pays, deductibles, and balances due at the time of service.
Provide patients with information on financial assistance, payment plans, and charity care.
Explain and obtain signatures on consent forms, policies, and disclosures.
Provide patients with directions, maps, and parking information.
Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care.
Document and update patient records in the electronic health system.
Follow up on pending issues such as prior authorizations, referrals, and pre-certifications.
Skills
Interpersonal Skills
Customer Service
Insurance Verification
Computer Literacy
Payment Processing
Medical Billing
Problem Solving
Qualifications
High School diploma or equivalent is preferred.
Demonstrated proficiency in computer skills including Microsoft Office, internet, and email required.
Experience with Epic is preferred.
Customer service experience, preferably in a healthcare setting, is required.
Demonstrated ability to work in a fast-paced environment.
Physical Requirements
Ongoing need to see and read information, labels, monitors, identify equipment and supplies, and assess customer needs.
Frequent interactions with customers that require communication and understanding spoken information, alarms, needs, and issues quickly and accurately.
Manual dexterity to manipulate equipment with precision. Includes frequent computer, phone, and cable set-up and use.
Expected to lift and transport, pull, and push equipment. Work on hands and knees, bend, and carry supplies and equipment ranging in weight up to heavy items.
For driving roles, expected to drive a vehicle requiring sitting, seeing, and reading signs, traffic signals, and other vehicles.
Location
Intermountain Health St Vincent Regional Hospital, Billings, Montana
Hours & Compensation
36 scheduled weekly hours. Hourly range: $18.15 - $24.99 (dependent on experience).
Benefits
We care about your well‑being—mind, body, and spirit—providing a generous benefits package that covers a wide range of wellness programs.
Equal Opportunity Statement
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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A Patient Access Registrations Specialist I is responsible for providing excellent customer service and facilitating the registration and scheduling process for patients and visitors at Intermountain Health. The caregiver ensures that accurate and complete information is collected and entered into the system, verifies insurance and eligibility, collects co-pays and balances, and follows up on pending issues. The caregiver also adheres to Intermountain Health's policies and procedures, as well as federal and state regulations regarding patient privacy and confidentiality.
Schedule
FT 12Hr shifts
Week one: Tuesday, Friday, Saturday 7:30-8:00 am
Week two: Sunday, Thursday, Friday 7:30-8:00 pm
Essential Functions
Greet and assist patients and visitors in a courteous and professional manner.
Obtain and verify patient demographic, financial, and insurance information.
Register and schedule patients for appointments, tests, and procedures.
Collect and process co-pays, deductibles, and balances due at the time of service.
Provide patients with information on financial assistance, payment plans, and charity care.
Explain and obtain signatures on consent forms, policies, and disclosures.
Provide patients with directions, maps, and parking information.
Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care.
Document and update patient records in the electronic health system.
Follow up on pending issues such as prior authorizations, referrals, and pre-certifications.
Skills
Interpersonal Skills
Customer Service
Insurance Verification
Computer Literacy
Payment Processing
Medical Billing
Problem Solving
Qualifications
High School diploma or equivalent is preferred.
Demonstrated proficiency in computer skills including Microsoft Office, internet, and email required.
Experience with Epic is preferred.
Customer service experience, preferably in a healthcare setting, is required.
Demonstrated ability to work in a fast-paced environment.
Physical Requirements
Ongoing need to see and read information, labels, monitors, identify equipment and supplies, and assess customer needs.
Frequent interactions with customers that require communication and understanding spoken information, alarms, needs, and issues quickly and accurately.
Manual dexterity to manipulate equipment with precision. Includes frequent computer, phone, and cable set-up and use.
Expected to lift and transport, pull, and push equipment. Work on hands and knees, bend, and carry supplies and equipment ranging in weight up to heavy items.
For driving roles, expected to drive a vehicle requiring sitting, seeing, and reading signs, traffic signals, and other vehicles.
Location
Intermountain Health St Vincent Regional Hospital, Billings, Montana
Hours & Compensation
36 scheduled weekly hours. Hourly range: $18.15 - $24.99 (dependent on experience).
Benefits
We care about your well‑being—mind, body, and spirit—providing a generous benefits package that covers a wide range of wellness programs.
Equal Opportunity Statement
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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