Field Service Technician - Lansing, MI
Cash Depot, Lansing, MI, United States
Cash Depot is the largest independent provider in the United States specializing in retail cash management, consumer financial services, ATM solutions, and air/vac systems. An award‑winning provider of financial technology, equipment, and services since 1983, we are supported by more than 270 operational employees and 160 nationwide service technicians. Our team is dedicated to meeting our partners’ needs through top‑rated customer service, innovative technology and applications, durable equipment, and dependable on‑site maintenance.
Job Summary
Responsible for the installation and maintenance of ATMs and Air/Vac equipment.
Essential Job Duties / Responsibilities
Install, convert, repair and remove ATMs, Air/Vac, and other equipment and Cash Depot products.
Perform cash replenishment and coin removal, as scheduled and requested.
Partner with the territory dispatcher to execute dispatch requests as scheduled and requested.
Complete tasks as assigned by supervisor or applicable Cash Depot staff members.
Communicate inventory and support requests to complete scheduled tasks in an accurate and timely manner.
Perform administrative paperwork in a complete, accurate and timely manner.
Maintain important department metric standards in efficiency, safety, first‑time fix rate, and other metrics important to Cash Depot and our customers.
Assist other technicians and help train or perform ride‑along training, as needed.
Must follow all security procedures and policies.
Other Job Duties / Expectations
Maintain a professional image, both personal and vehicle.
Maintain inventory standards as required.
Attend training as requested in Wisconsin and maintain technical competencies of ATMs and Air Products.
Identify and recommend efficiency improvements.
Operate as a team player.
Perform other job‑related duties as assigned.
Flexible work schedule with on‑call duty.
Work independently with minimal supervision.
Requirements / Qualifications
High School Degree / GED
Valid driver’s license, clean driving record, and ability to be insured through Company’s risk insurer.
Ability to drive a vehicle over 50% of the shift.
Ability to work in a safe manner when lifting and performing tasks associated with position.
Experience in troubleshooting or electro‑mechanical work.
Ability to follow the expectations set forth in the Field Service Handbook.
Excellent communication skills, written/verbal with internal and external contacts.
Proven ability to be organized, detailed, multi‑tasker, critical thinker, accurate, thorough and a problem‑solver.
Ability to adapt to change in the workplace or assignment of duties.
Physical Requirements
The physical demands described here are representative of those that must be met by Team Members to successfully perform the essential functions of the field technician position.
Communication
While performing the duties of this job, the Team Member is regularly required to communicate with customers in the field, and fellow Team Members, which requires the ability to speak and hear. Required to complete reports which requires ability to write and/or type.
Physical Demands
Position requires the ability to perform lifts up to 150 lbs. and over with assistance or equipment. The daily tasks may require standing, walking, climbing, or crouching; see detailed item list below.
Required Items and Weights
Dispenser (part) – 34 lbs.
Coin Bag – 40 lbs.
Compressor – 40 lbs.
High Security Base – 60 lbs.
Coin Box – 60 lbs.
Concrete Bag – 80 lbs.
Dolly – 86 lbs.
Top Compartment – 140 lbs.
Vacuum Attachment – 310 lbs. (with lifting equipment)
ATM Machines – 280–875 lbs. (with lifting equipment)
Note: ATMs weighing over 875 lbs. require two Field Service Technicians.
Other Physical Requirements
Vision (Near, Distance, Color, Peripheral, Depth)
Sense of Sound – normal
Work Environment
This job operates in a traveling capacity within a van (and sometimes more depending on assigned route) and will be exposed to weather conditions within the specific territory. It also involves operation at customer locations (estimated 50% of shift). Team Members receive direction via phone or email. The role routinely requires the use of lifting equipment, hand tools, an iPad, and cell phone.
Job Schedule
This is a full‑time position. Work schedule is Wednesday through Sunday; Monday and Tuesday are off days. A $2 shift premium is provided for Saturday and $3 premium for Sunday.
Benefits
Generous Profit‑Sharing Bonus – share directly in the company’s success and reap the rewards of what we build together
Competitive Medical, Dental & Vision coverage
Company‑paid Life Insurance & Short‑Term Disability
Paid Holidays and PTO
Medical Deductible Reimbursement & Wellness Benefit Programs
401(k) with Company Match
Other Duties
Cash Depot has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors, as deemed appropriate. This document does not represent a contract of employment, and Cash Depot reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
Ada Reasonable Accommodation Statement
Cash Depot is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Contact the Human Resources Department if you ever need an accommodation to perform the essential functions of this position. The Company will then engage in an interactive dialogue with you to determine what reasonable accommodations may be available to enable you to perform the essential functions of your position, absent undue hardship.
Cash Depot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Job Summary
Responsible for the installation and maintenance of ATMs and Air/Vac equipment.
Essential Job Duties / Responsibilities
Install, convert, repair and remove ATMs, Air/Vac, and other equipment and Cash Depot products.
Perform cash replenishment and coin removal, as scheduled and requested.
Partner with the territory dispatcher to execute dispatch requests as scheduled and requested.
Complete tasks as assigned by supervisor or applicable Cash Depot staff members.
Communicate inventory and support requests to complete scheduled tasks in an accurate and timely manner.
Perform administrative paperwork in a complete, accurate and timely manner.
Maintain important department metric standards in efficiency, safety, first‑time fix rate, and other metrics important to Cash Depot and our customers.
Assist other technicians and help train or perform ride‑along training, as needed.
Must follow all security procedures and policies.
Other Job Duties / Expectations
Maintain a professional image, both personal and vehicle.
Maintain inventory standards as required.
Attend training as requested in Wisconsin and maintain technical competencies of ATMs and Air Products.
Identify and recommend efficiency improvements.
Operate as a team player.
Perform other job‑related duties as assigned.
Flexible work schedule with on‑call duty.
Work independently with minimal supervision.
Requirements / Qualifications
High School Degree / GED
Valid driver’s license, clean driving record, and ability to be insured through Company’s risk insurer.
Ability to drive a vehicle over 50% of the shift.
Ability to work in a safe manner when lifting and performing tasks associated with position.
Experience in troubleshooting or electro‑mechanical work.
Ability to follow the expectations set forth in the Field Service Handbook.
Excellent communication skills, written/verbal with internal and external contacts.
Proven ability to be organized, detailed, multi‑tasker, critical thinker, accurate, thorough and a problem‑solver.
Ability to adapt to change in the workplace or assignment of duties.
Physical Requirements
The physical demands described here are representative of those that must be met by Team Members to successfully perform the essential functions of the field technician position.
Communication
While performing the duties of this job, the Team Member is regularly required to communicate with customers in the field, and fellow Team Members, which requires the ability to speak and hear. Required to complete reports which requires ability to write and/or type.
Physical Demands
Position requires the ability to perform lifts up to 150 lbs. and over with assistance or equipment. The daily tasks may require standing, walking, climbing, or crouching; see detailed item list below.
Required Items and Weights
Dispenser (part) – 34 lbs.
Coin Bag – 40 lbs.
Compressor – 40 lbs.
High Security Base – 60 lbs.
Coin Box – 60 lbs.
Concrete Bag – 80 lbs.
Dolly – 86 lbs.
Top Compartment – 140 lbs.
Vacuum Attachment – 310 lbs. (with lifting equipment)
ATM Machines – 280–875 lbs. (with lifting equipment)
Note: ATMs weighing over 875 lbs. require two Field Service Technicians.
Other Physical Requirements
Vision (Near, Distance, Color, Peripheral, Depth)
Sense of Sound – normal
Work Environment
This job operates in a traveling capacity within a van (and sometimes more depending on assigned route) and will be exposed to weather conditions within the specific territory. It also involves operation at customer locations (estimated 50% of shift). Team Members receive direction via phone or email. The role routinely requires the use of lifting equipment, hand tools, an iPad, and cell phone.
Job Schedule
This is a full‑time position. Work schedule is Wednesday through Sunday; Monday and Tuesday are off days. A $2 shift premium is provided for Saturday and $3 premium for Sunday.
Benefits
Generous Profit‑Sharing Bonus – share directly in the company’s success and reap the rewards of what we build together
Competitive Medical, Dental & Vision coverage
Company‑paid Life Insurance & Short‑Term Disability
Paid Holidays and PTO
Medical Deductible Reimbursement & Wellness Benefit Programs
401(k) with Company Match
Other Duties
Cash Depot has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors, as deemed appropriate. This document does not represent a contract of employment, and Cash Depot reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
Ada Reasonable Accommodation Statement
Cash Depot is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Contact the Human Resources Department if you ever need an accommodation to perform the essential functions of this position. The Company will then engage in an interactive dialogue with you to determine what reasonable accommodations may be available to enable you to perform the essential functions of your position, absent undue hardship.
Cash Depot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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