Field Service Technician - Green Bay WI
Cash Depot, Green Bay, WI, United States
Cash Depot is the largest independent provider in the United States specializing in retail cash management, consumer financial services, ATM solutions, and air/vac systems. An award‑winning provider of financial technology, equipment, and services since 1983, we are supported by more than 270 operational employees and 160 nationwide service technicians. Our team is dedicated to meeting our partners’ needs through top‑rated customer service, innovative technology and applications, durable equipment, and dependable on‑site maintenance.
Job Summary
Responsible for the installation and maintenance of ATMs and Air/Vac equipment.
Work weekends; receive two days off during the week.
Essential Job Duties / Responsibilities
Install, convert, repair, and remove ATMs, Air/Vac, and other equipment and Cash Depot products.
Perform cash replenishment and coin removal as scheduled and requested.
Partner with the territory dispatcher to execute dispatch requests as scheduled and requested.
Complete tasks assigned by a supervisor or applicable Cash Depot staff members.
Communicate inventory and support requests to complete scheduled tasks accurately and timely.
Perform administrative paperwork in a complete, accurate and timely manner.
Maintain important departmental metric standards in efficiency, safety, first‑time‑fix rate, and other metrics important to Cash Depot and our customers.
Assist other technicians and help train or perform ride‑along training, as needed.
Follow all security procedures and policies.
Other Job Duties / Expectations
Maintain a professional image, both personal and vehicle.
Maintain inventory standards as required.
Attend training as requested in Wisconsin and maintain technical competencies of ATMs and Air Products.
Identify and recommend efficiency improvements.
Operate as a team player.
Perform other job‑related duties as assigned.
Work with a flexible schedule, including on‑call duty.
Work independently with minimal supervision.
Requirements / Qualifications
High School Degree / GED.
Valid driver’s license, clean driving record, and ability to be insured through the company’s risk insurer.
Ability to drive a vehicle over 50% of the shift.
Lift and perform tasks safely as required by the position.
Experience in troubleshooting or electromechanical work.
Follow the expectations set forth in the Field Service Handbook.
Excellent written and verbal communication skills with internal and external contacts.
Proven ability to be organized, detail‑oriented, multi‑tasker, critical thinker, accurate, thorough, and a problem‑solver.
Adaptability to change in the workplace or assignment of duties.
Physical Requirements
The physical demands described herein are representative of those that must be met to successfully perform the essential functions of the field technician position.
Lift/Carry: up to 50 lbs. (frequently). 51–100 lbs. (occasionally). 101–150 lbs. (often). Over 150 lbs. (often).
Push/Pull: up to 50 lbs. (frequently). 51–100 lbs. (occasionally). 101–150 lbs. (often). Over 150 lbs. (occasionally).
Stand: up to 50 lbs. (frequently). 51–100 lbs. (occasionally). 101–150 lbs. (often). Over 150 lbs. (often).
Sit: 101–150 lbs. (often).
Manually Manipulate: 101–150 lbs. (often). Over 150 lbs. (occasionally).
Reach Outward: up to 50 lbs. (frequently). 51–100 lbs. (occasionally). 101–150 lbs. (often). Over 150 lbs. (occasionally).
Reach Above Shoulder: up to 50 lbs. (frequently). 51–100 lbs. (occasionally). 101–150 lbs. (often). Over 150 lbs. (occasionally).
Climb, Crawl, Squat or Kneel, Bend: up to 50 lbs. (frequently). 51–100 lbs. (occasionally). 101–150 lbs. (often). Over 150 lbs. (occasionally).
Lifting Items
Dispenser (part): 34 lbs.
Coin Bag: 40 lbs.
Compressor: 40 lbs.
High Security Base: 60 lbs.
Coin Box: 60 lbs.
Concrete Bag: 80 lbs.
Dolly: 86 lbs.
Top Compartment: 140 lbs.
Vacuum Attachment: 310 lbs. (with lifting equipment)
ATM Machines: 280–875 lbs. (with lifting equipment)
Note: ATMs weighing over 875 lbs. require two field service technicians.
Other Physical Requirements
Vision: near, distance, color, peripheral, depth.
Sense of hearing: normal.
Work Environment
This job operates in a traveling capacity within a van (and sometimes more depending on the assigned route) and will be exposed to weather conditions within the specific territory. The role routinely requires the use of lifting equipment, hand tools, a tablet, and a cell phone. About 50% of the shift involves work at customer locations. Direction is provided via phone or email.
Benefits
Generous profit‑sharing bonus.
Competitive medical, dental, and vision coverage.
Company‑paid life insurance and short‑term disability.
Paid holidays and PTO.
Medical deductible reimbursement and wellness benefit programs.
401(k) with company match.
Additional Duties
Cash Depot has reviewed this job description to ensure that essential functions and basic duties are included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and Cash Depot reserves the right to modify this job description and/or assign tasks at its discretion.
ADA Reasonable Accommodation Statement
Cash Depot is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Contact the Human Resources Department if you ever need an accommodation to perform the essential functions of this position. The company will then engage in an interactive dialogue to determine what reasonable accommodations may be available and appropriate, missing undue hardship.
Equal Employment Opportunity Statement
Cash Depot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Job Summary
Responsible for the installation and maintenance of ATMs and Air/Vac equipment.
Work weekends; receive two days off during the week.
Essential Job Duties / Responsibilities
Install, convert, repair, and remove ATMs, Air/Vac, and other equipment and Cash Depot products.
Perform cash replenishment and coin removal as scheduled and requested.
Partner with the territory dispatcher to execute dispatch requests as scheduled and requested.
Complete tasks assigned by a supervisor or applicable Cash Depot staff members.
Communicate inventory and support requests to complete scheduled tasks accurately and timely.
Perform administrative paperwork in a complete, accurate and timely manner.
Maintain important departmental metric standards in efficiency, safety, first‑time‑fix rate, and other metrics important to Cash Depot and our customers.
Assist other technicians and help train or perform ride‑along training, as needed.
Follow all security procedures and policies.
Other Job Duties / Expectations
Maintain a professional image, both personal and vehicle.
Maintain inventory standards as required.
Attend training as requested in Wisconsin and maintain technical competencies of ATMs and Air Products.
Identify and recommend efficiency improvements.
Operate as a team player.
Perform other job‑related duties as assigned.
Work with a flexible schedule, including on‑call duty.
Work independently with minimal supervision.
Requirements / Qualifications
High School Degree / GED.
Valid driver’s license, clean driving record, and ability to be insured through the company’s risk insurer.
Ability to drive a vehicle over 50% of the shift.
Lift and perform tasks safely as required by the position.
Experience in troubleshooting or electromechanical work.
Follow the expectations set forth in the Field Service Handbook.
Excellent written and verbal communication skills with internal and external contacts.
Proven ability to be organized, detail‑oriented, multi‑tasker, critical thinker, accurate, thorough, and a problem‑solver.
Adaptability to change in the workplace or assignment of duties.
Physical Requirements
The physical demands described herein are representative of those that must be met to successfully perform the essential functions of the field technician position.
Lift/Carry: up to 50 lbs. (frequently). 51–100 lbs. (occasionally). 101–150 lbs. (often). Over 150 lbs. (often).
Push/Pull: up to 50 lbs. (frequently). 51–100 lbs. (occasionally). 101–150 lbs. (often). Over 150 lbs. (occasionally).
Stand: up to 50 lbs. (frequently). 51–100 lbs. (occasionally). 101–150 lbs. (often). Over 150 lbs. (often).
Sit: 101–150 lbs. (often).
Manually Manipulate: 101–150 lbs. (often). Over 150 lbs. (occasionally).
Reach Outward: up to 50 lbs. (frequently). 51–100 lbs. (occasionally). 101–150 lbs. (often). Over 150 lbs. (occasionally).
Reach Above Shoulder: up to 50 lbs. (frequently). 51–100 lbs. (occasionally). 101–150 lbs. (often). Over 150 lbs. (occasionally).
Climb, Crawl, Squat or Kneel, Bend: up to 50 lbs. (frequently). 51–100 lbs. (occasionally). 101–150 lbs. (often). Over 150 lbs. (occasionally).
Lifting Items
Dispenser (part): 34 lbs.
Coin Bag: 40 lbs.
Compressor: 40 lbs.
High Security Base: 60 lbs.
Coin Box: 60 lbs.
Concrete Bag: 80 lbs.
Dolly: 86 lbs.
Top Compartment: 140 lbs.
Vacuum Attachment: 310 lbs. (with lifting equipment)
ATM Machines: 280–875 lbs. (with lifting equipment)
Note: ATMs weighing over 875 lbs. require two field service technicians.
Other Physical Requirements
Vision: near, distance, color, peripheral, depth.
Sense of hearing: normal.
Work Environment
This job operates in a traveling capacity within a van (and sometimes more depending on the assigned route) and will be exposed to weather conditions within the specific territory. The role routinely requires the use of lifting equipment, hand tools, a tablet, and a cell phone. About 50% of the shift involves work at customer locations. Direction is provided via phone or email.
Benefits
Generous profit‑sharing bonus.
Competitive medical, dental, and vision coverage.
Company‑paid life insurance and short‑term disability.
Paid holidays and PTO.
Medical deductible reimbursement and wellness benefit programs.
401(k) with company match.
Additional Duties
Cash Depot has reviewed this job description to ensure that essential functions and basic duties are included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and Cash Depot reserves the right to modify this job description and/or assign tasks at its discretion.
ADA Reasonable Accommodation Statement
Cash Depot is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Contact the Human Resources Department if you ever need an accommodation to perform the essential functions of this position. The company will then engage in an interactive dialogue to determine what reasonable accommodations may be available and appropriate, missing undue hardship.
Equal Employment Opportunity Statement
Cash Depot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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