Field Service Representative - Residential Roofing in Chicago
Energy Jobline ZR, Chicago, IL, United States
Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.
We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.
Build Your Career. Elevate the Customer Experience. Make an Impact.
At Advocate Construction, our associates have the opportunity to grow both personally and professionally while contributing to a fast-moving, people-focused organization. Every team member plays a role in delivering an experience that exceeds expectations - for our customers and for each other.
We're seeking a driven, technically skilled
Quality Control Specialist
to join our team. This role is the frontline presence of our Construction Department, ensuring work is completed to standard, customer concerns are addressed quickly, and communication flows seamlessly between the field and our internal teams.
If you take pride in craftsmanship, thrive in problem-solving, and enjoy interacting directly with customers, this position offers the autonomy, responsibility, and impact you're looking for.
Key Responsibilities
Visit job sites where customers require in-person interaction with a construction representative.
Represent the construction department when requested by Sales or other teams to be the "face of construction" on-site.
Conduct job site investigations when there are construction issues that cannot be resolved without on-site assessment.
Diagnose problems and help identify appropriate corrective actions.
Self-perform fixes when you're capable of resolving the problem.
Collaborate with Customer Success, Construction, Sales, or Leadership teams to respond to escalated or unclear issues.
Repair & Documentation
Create detailed work orders for any required repairs, ensuring:
Clear, actionable instructions for the contractor.
Step-by-step description of what needs to be completed.
Specification of any required materials to complete the job.
When capable, self-perform minor repair to reduce delays and streamline resolution.
Internal Collaboration
Attend virtual meetings to communicate findings and support planning.
Respond promptly to internal and job-related communications.
Provide timely updates, risk alerts, and follow-up insights.
Field Ownership & Accountability
Uphold company standards and professionalism on every job site.
Act as the primary communicator between field conditions and the office team.
Escalate safety or timeline-impacting issues with urgency and clarity.
What We're Looking For
Experience in residential construction, roofing, siding, and gutters.
Strong diagnostic and problem-solving skills.
Excellent communication and documentation abilities, interacting with customers with clear communication is paramount in this role
Technically sound, and able to perform repairs in roofing & siding
Great customer service skills
Requirements
Valid Driver's License with a clean driving record
Ability to work 40 hours a week; Monday through Friday during specified hours; some overtime may be needed
High school diploma or equivalent
Excellent customer service skills
Ability to lift 45 lbs
Attention to detail with excellent communication and interpersonal skills.
Ability to work outside and continuously stand/walk for extended periods of time
Ability to work independently and confidently
The Benefits
Customizable medical, dental, vision, life, and long-term insurance plans to suit your needs
Comprehensive 401(k) retirement plan
Employee Assistance Program
Abundant paid time off
9 paid holidays per year
Monthly communication stipend
Year-round team-building events and social outings
Company Truck Program
Performance-based incentive trips
Employee Referral Program
Robust technology and tools to help you thrive in your role
Annual sales training and development programs
Career path growth/leadership opportunities
Opportunities to volunteer and give back to causes that are important to you through our Advocate Cares program.
Advocate Construction is an equal-opportunity employer committed to the workplace. We prohibit discrimination and harassment of any kind based on age, gender, race, color, religion, national origin, genetic information, or any other protected characteristic as outlined by federal, state, or local laws.
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We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.
Build Your Career. Elevate the Customer Experience. Make an Impact.
At Advocate Construction, our associates have the opportunity to grow both personally and professionally while contributing to a fast-moving, people-focused organization. Every team member plays a role in delivering an experience that exceeds expectations - for our customers and for each other.
We're seeking a driven, technically skilled
Quality Control Specialist
to join our team. This role is the frontline presence of our Construction Department, ensuring work is completed to standard, customer concerns are addressed quickly, and communication flows seamlessly between the field and our internal teams.
If you take pride in craftsmanship, thrive in problem-solving, and enjoy interacting directly with customers, this position offers the autonomy, responsibility, and impact you're looking for.
Key Responsibilities
Visit job sites where customers require in-person interaction with a construction representative.
Represent the construction department when requested by Sales or other teams to be the "face of construction" on-site.
Conduct job site investigations when there are construction issues that cannot be resolved without on-site assessment.
Diagnose problems and help identify appropriate corrective actions.
Self-perform fixes when you're capable of resolving the problem.
Collaborate with Customer Success, Construction, Sales, or Leadership teams to respond to escalated or unclear issues.
Repair & Documentation
Create detailed work orders for any required repairs, ensuring:
Clear, actionable instructions for the contractor.
Step-by-step description of what needs to be completed.
Specification of any required materials to complete the job.
When capable, self-perform minor repair to reduce delays and streamline resolution.
Internal Collaboration
Attend virtual meetings to communicate findings and support planning.
Respond promptly to internal and job-related communications.
Provide timely updates, risk alerts, and follow-up insights.
Field Ownership & Accountability
Uphold company standards and professionalism on every job site.
Act as the primary communicator between field conditions and the office team.
Escalate safety or timeline-impacting issues with urgency and clarity.
What We're Looking For
Experience in residential construction, roofing, siding, and gutters.
Strong diagnostic and problem-solving skills.
Excellent communication and documentation abilities, interacting with customers with clear communication is paramount in this role
Technically sound, and able to perform repairs in roofing & siding
Great customer service skills
Requirements
Valid Driver's License with a clean driving record
Ability to work 40 hours a week; Monday through Friday during specified hours; some overtime may be needed
High school diploma or equivalent
Excellent customer service skills
Ability to lift 45 lbs
Attention to detail with excellent communication and interpersonal skills.
Ability to work outside and continuously stand/walk for extended periods of time
Ability to work independently and confidently
The Benefits
Customizable medical, dental, vision, life, and long-term insurance plans to suit your needs
Comprehensive 401(k) retirement plan
Employee Assistance Program
Abundant paid time off
9 paid holidays per year
Monthly communication stipend
Year-round team-building events and social outings
Company Truck Program
Performance-based incentive trips
Employee Referral Program
Robust technology and tools to help you thrive in your role
Annual sales training and development programs
Career path growth/leadership opportunities
Opportunities to volunteer and give back to causes that are important to you through our Advocate Cares program.
Advocate Construction is an equal-opportunity employer committed to the workplace. We prohibit discrimination and harassment of any kind based on age, gender, race, color, religion, national origin, genetic information, or any other protected characteristic as outlined by federal, state, or local laws.
#J-18808-Ljbffr