Gestionnaire de programme technique sénior.e - Capacité de production/Production
Electronic Arts (EA), Austin, TX, United States
Description & Requirements
Electronic Arts creates next‑level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.
The Electronic Arts Information Technology (EAIT) organization works as a global team to empower EA's employees and business operations to be creative, collaborative, and productive. As a digital entertainment company, EA's enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. Our mission is to bring creative technology services to each of these areas, working across the company to "ensure better play."
As part of the Game Developer Experience (GDX) organization, you will work directly with product and engineering teams to ensure services are ready before they go live. This includes identifying operational gaps, aligning on what "ready" looks like, and helping teams address those gaps prior to launch.
In this role, you will partner with Engineering, Product Management, and Service Operation leaders to ensure products are prepared to operate in production from day one. You will help teams define and meet clear expectations for observability, automation, documentation, and support readiness.
This is a hybrid role (3 days per week in the office) reporting to the Director of Service Operations.
Responsibilities
Work with product and engineering teams to ensure services are operationally ready before go‑live, identifying gaps and helping drive them to resolution prior to launch
Lead and support launch readiness reviews, ensuring services meet expectations before production and that risks are clearly understood
Ensure teams have the necessary operational foundations in place before launch, including runbooks, monitoring and alerting, on‑call readiness, and clear incident response paths
Identify operational risks early, work with teams on mitigation plans, and support decisions when risks remain at launch
Partner across Engineering, Product, SRE, Customer Support, and Operations to align on readiness expectations and ensure accountability for closing gaps
Enable a digital‑first, automation‑forward support approach by ensuring products are designed with operational readiness from Day 1
Integrate standards for observability, automation, and operational workflows into how products are built and launched
Qualifications
8+ years of experience in Operations, Technical Program Management, Platform Operations, or similar roles working closely with product and engineering teams
Experience preparing services or products for launch, including defining readiness expectations and working through operational gaps prior to go‑live
Strong understanding of operational practices such as monitoring, alerting, incident response, runbooks, and on‑call readiness
Experience working across multiple teams to align on priorities, address risks, and drive outcomes
Ability to identify operational risks, communicate tradeoffs, and support decision‑making in complex environments
Compensation And Benefits
Pay Ranges
– British Columbia (depending on location e.g. Vancouver vs. Victoria): $133,500 - $186,400 CAD
Benefits include vacation, sick time, EI/QPIP top‑ups, health/dental/vision coverage, life insurance, disability insurance, retirement plan, and potential bonus/equity.
EEO Statement
Electronic Arts is an equal‑opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. EA also welcomes qualified applicants with criminal records in accordance with applicable law and makes workplace accommodations for qualified individuals with disabilities as required by law.
#J-18808-Ljbffr
Electronic Arts creates next‑level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.
The Electronic Arts Information Technology (EAIT) organization works as a global team to empower EA's employees and business operations to be creative, collaborative, and productive. As a digital entertainment company, EA's enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. Our mission is to bring creative technology services to each of these areas, working across the company to "ensure better play."
As part of the Game Developer Experience (GDX) organization, you will work directly with product and engineering teams to ensure services are ready before they go live. This includes identifying operational gaps, aligning on what "ready" looks like, and helping teams address those gaps prior to launch.
In this role, you will partner with Engineering, Product Management, and Service Operation leaders to ensure products are prepared to operate in production from day one. You will help teams define and meet clear expectations for observability, automation, documentation, and support readiness.
This is a hybrid role (3 days per week in the office) reporting to the Director of Service Operations.
Responsibilities
Work with product and engineering teams to ensure services are operationally ready before go‑live, identifying gaps and helping drive them to resolution prior to launch
Lead and support launch readiness reviews, ensuring services meet expectations before production and that risks are clearly understood
Ensure teams have the necessary operational foundations in place before launch, including runbooks, monitoring and alerting, on‑call readiness, and clear incident response paths
Identify operational risks early, work with teams on mitigation plans, and support decisions when risks remain at launch
Partner across Engineering, Product, SRE, Customer Support, and Operations to align on readiness expectations and ensure accountability for closing gaps
Enable a digital‑first, automation‑forward support approach by ensuring products are designed with operational readiness from Day 1
Integrate standards for observability, automation, and operational workflows into how products are built and launched
Qualifications
8+ years of experience in Operations, Technical Program Management, Platform Operations, or similar roles working closely with product and engineering teams
Experience preparing services or products for launch, including defining readiness expectations and working through operational gaps prior to go‑live
Strong understanding of operational practices such as monitoring, alerting, incident response, runbooks, and on‑call readiness
Experience working across multiple teams to align on priorities, address risks, and drive outcomes
Ability to identify operational risks, communicate tradeoffs, and support decision‑making in complex environments
Compensation And Benefits
Pay Ranges
– British Columbia (depending on location e.g. Vancouver vs. Victoria): $133,500 - $186,400 CAD
Benefits include vacation, sick time, EI/QPIP top‑ups, health/dental/vision coverage, life insurance, disability insurance, retirement plan, and potential bonus/equity.
EEO Statement
Electronic Arts is an equal‑opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. EA also welcomes qualified applicants with criminal records in accordance with applicable law and makes workplace accommodations for qualified individuals with disabilities as required by law.
#J-18808-Ljbffr