End User Computing Specialist Job at TEKsystems c/o Allegis Group in Waukesha
TEKsystems c/o Allegis Group, Waukesha, WI, United States
Job Overview
The End User Computing Specialist provides advanced technical support for end‑user computing, hardware, software, and manufacturing‑floor technology. This role serves as an escalation point for Tier 1 support and partners closely with infrastructure, network, security, and operations teams to ensure reliable, secure IT services across office and production environments.
Desktop & End‑User Support
Provide Tier 2 support for desktops, laptops, tablets, and mobile devices in a Windows‑focused environment
Troubleshoot and resolve complex hardware, software, OS, and peripheral issues escalated from Tier 1
Support Microsoft Windows 10/11, Microsoft 365, Outlook, Teams, OneDrive, and standard business applications
Image, deploy, configure, and maintain desktops and laptops using standard deployment and build processes
Support printers, barcode scanners, label printers, and other manufacturing‑floor peripherals
Manufacturing & Shop Floor Support
Provide onsite technical support for production‑floor systems, including:
Workstations supporting manufacturing, quality, and inventory systems
HMIs, thin clients, or industrial PCs (as applicable)
Partner with engineering, production, and operations teams to quickly resolve issues and minimize downtime
Respond rapidly to IT incidents that impact manufacturing operations and production continuity
Systems, Accounts & Access
Manage user accounts, permissions, and group policies in Active Directory
Support onboarding and offboarding processes, including hardware setup, account provisioning, and access management
Assist with secure remote access solutions such as VPN, MFA, and remote desktop tools
Incident, Problem & Asset Management
Document incidents, service requests, and resolutions in the IT service management (ITSM) system
Identify recurring issues and assist with root cause analysis and long‑term remediation
Track and manage IT assets, including inventory, lifecycle management, and replacements
Collaboration & Continuous Improvement
Act as an escalation resource and mentor for Tier 1 support staff
Collaborate with infrastructure, network, security, and third‑party vendors as needed
Contribute to IT documentation, knowledge base articles, and standard operating procedures
Participate in technology refreshes, system upgrades, and IT projects
Required Skills
Windows 10/11 desktop support and troubleshooting
Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
Active Directory user and group administration
Endpoint provisioning, imaging, and device lifecycle management
Intune and MDM concepts
Printer and peripheral troubleshooting (including print servers)
Network connectivity troubleshooting (wired/wireless)
Basic scripting and automation concepts
Additional Qualifications
3‑5 years of hands‑on IT Desktop or End‑User Support experience (Tier 2 level or equivalent)
Strong troubleshooting skills across hardware, software, and operating systems
Experience supporting desktops, laptops, printers, and related peripherals
Familiarity with ticketing systems and ITIL‑based support processes
Ability to work onsite in both office and manufacturing environments
Strong customer service, communication, and documentation skills
Preferred Qualifications
Experience supporting IT in a manufacturing or industrial environment
Knowledge of networking fundamentals (DHCP, DNS, TCP/IP)
Experience with endpoint management tools (Intune, SCCM, or similar)
Familiarity with ERP, MES, or production‑related systems
A+, Network+, or Microsoft certifications (or equivalent experience)
Job Type & Location
This is a Contract position based out of Waukesha, WI.
Pay and Benefits
The pay range for this position is $30.00 – $33.65/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Waukesha, WI.
EEO Statement
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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The End User Computing Specialist provides advanced technical support for end‑user computing, hardware, software, and manufacturing‑floor technology. This role serves as an escalation point for Tier 1 support and partners closely with infrastructure, network, security, and operations teams to ensure reliable, secure IT services across office and production environments.
Desktop & End‑User Support
Provide Tier 2 support for desktops, laptops, tablets, and mobile devices in a Windows‑focused environment
Troubleshoot and resolve complex hardware, software, OS, and peripheral issues escalated from Tier 1
Support Microsoft Windows 10/11, Microsoft 365, Outlook, Teams, OneDrive, and standard business applications
Image, deploy, configure, and maintain desktops and laptops using standard deployment and build processes
Support printers, barcode scanners, label printers, and other manufacturing‑floor peripherals
Manufacturing & Shop Floor Support
Provide onsite technical support for production‑floor systems, including:
Workstations supporting manufacturing, quality, and inventory systems
HMIs, thin clients, or industrial PCs (as applicable)
Partner with engineering, production, and operations teams to quickly resolve issues and minimize downtime
Respond rapidly to IT incidents that impact manufacturing operations and production continuity
Systems, Accounts & Access
Manage user accounts, permissions, and group policies in Active Directory
Support onboarding and offboarding processes, including hardware setup, account provisioning, and access management
Assist with secure remote access solutions such as VPN, MFA, and remote desktop tools
Incident, Problem & Asset Management
Document incidents, service requests, and resolutions in the IT service management (ITSM) system
Identify recurring issues and assist with root cause analysis and long‑term remediation
Track and manage IT assets, including inventory, lifecycle management, and replacements
Collaboration & Continuous Improvement
Act as an escalation resource and mentor for Tier 1 support staff
Collaborate with infrastructure, network, security, and third‑party vendors as needed
Contribute to IT documentation, knowledge base articles, and standard operating procedures
Participate in technology refreshes, system upgrades, and IT projects
Required Skills
Windows 10/11 desktop support and troubleshooting
Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
Active Directory user and group administration
Endpoint provisioning, imaging, and device lifecycle management
Intune and MDM concepts
Printer and peripheral troubleshooting (including print servers)
Network connectivity troubleshooting (wired/wireless)
Basic scripting and automation concepts
Additional Qualifications
3‑5 years of hands‑on IT Desktop or End‑User Support experience (Tier 2 level or equivalent)
Strong troubleshooting skills across hardware, software, and operating systems
Experience supporting desktops, laptops, printers, and related peripherals
Familiarity with ticketing systems and ITIL‑based support processes
Ability to work onsite in both office and manufacturing environments
Strong customer service, communication, and documentation skills
Preferred Qualifications
Experience supporting IT in a manufacturing or industrial environment
Knowledge of networking fundamentals (DHCP, DNS, TCP/IP)
Experience with endpoint management tools (Intune, SCCM, or similar)
Familiarity with ERP, MES, or production‑related systems
A+, Network+, or Microsoft certifications (or equivalent experience)
Job Type & Location
This is a Contract position based out of Waukesha, WI.
Pay and Benefits
The pay range for this position is $30.00 – $33.65/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Waukesha, WI.
EEO Statement
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr