Maintenance Operations Coordinator – Residential Portfolio
Smartland LLC, Eastlake, OH, United States
Are you a residential maintenance professional who’s highly organized, great with people, and ready to transition from the field into an office-based role? Do you enjoy coordinating work, solving problems, and keeping operations running smoothly?
If so, Smartland has an opportunity designed for you.
Smartland is a fast-growing private equity real estate company managing 1,400+ residential units across Northeast Ohio. We’re seeking a Maintenance Operations Coordinator to serve as the central communication hub between residents, maintenance technicians, vendors, and property management.
This role is ideal for someone with hands-on maintenance knowledge who wants to move into a coordination-focused position centered on scheduling, communication, and operational efficiency.
Schedule
Monday–Friday, standard business hours
In-office role based at our Eastlake, Ohio headquarters
Your Impact
You will support maintenance operations for 300+ units across multiple properties, ensuring residents receive timely service and technicians have clear schedules, priorities, and information.
What You’ll Do
Serve as the first point of contact for incoming maintenance requests
Triage and diagnose basic maintenance issues to prioritize urgency
Schedule and dispatch maintenance technicians and approved vendors
Provide residents with timely, professional updates and clear communication
Maintain accurate records of work orders, notes, photos, and timelines
Ensure same-day scheduling when possible and consistent follow-up
Monitor technician workloads, daily progress, and unit turn timelines
Coordinate closely with Property Managers to improve service efficiency
Review vendor performance, verify completed work, and assist with invoice documentation
Identify recurring issues and recommend process improvements
Use property management and maintenance systems (AppFolio strongly preferred)
What You Bring
Experience in maintenance coordination, property management, or hands-on residential maintenance
Working knowledge of building systems (plumbing, electrical, HVAC, appliances)
Strong organizational skills with the ability to multitask and prioritize
Excellent communication and customer service skills
Calm, solution-oriented mindset in a fast-paced, high-volume environment
Comfort managing phone calls, emails, resident portals, and mobile apps
Proficiency with scheduling tools, CRMs, and work order systems
Strong attention to detail and follow-through
Preferred Experience (Not Required)
Office or administrative experience in property management, construction, facilities, or dispatch
Experience using AppFolio, Yardi, or similar PM platforms
Background coordinating field technicians or vendors
Familiarity with vendor coordination, cost tracking, or materials ordering
This Role May Not Be a Fit If You…
Prefer hands-on fieldwork over an office-based role
Feel overwhelmed by high call volume or shifting priorities
Struggle with documentation, follow-up, or organization
Avoid technology or learning new systems
Dislike fast-paced, operational environments
Why You’ll Love Working at Smartland
$25–$30/hour, based on experience
Medical, dental, and vision insurance
Paid time off and paid holidays
Clear growth paths (Maintenance Manager, Operations Manager, Assistant Property Manager)
Professional, respectful culture focused on accountability and growth
Modern systems, organized processes, and strong leadership support
Take the Next Step with Smartland
At Smartland, we don’t just manage properties we build communities and invest in people. If you’re ready to grow your career and make a real operational impact, we’d love to meet you.
Apply today and start your next chapter with Smartland.
CI : Architect, Technical Expert, Craftsman, Traditionalist, Administrator, Coordinator
Loc : Domestic
Your Dream Job is Here!
Maintenance Operations Coordinator – Residential Portfolio
Eastlake, OH
Apply for this position
#J-18808-Ljbffr
If so, Smartland has an opportunity designed for you.
Smartland is a fast-growing private equity real estate company managing 1,400+ residential units across Northeast Ohio. We’re seeking a Maintenance Operations Coordinator to serve as the central communication hub between residents, maintenance technicians, vendors, and property management.
This role is ideal for someone with hands-on maintenance knowledge who wants to move into a coordination-focused position centered on scheduling, communication, and operational efficiency.
Schedule
Monday–Friday, standard business hours
In-office role based at our Eastlake, Ohio headquarters
Your Impact
You will support maintenance operations for 300+ units across multiple properties, ensuring residents receive timely service and technicians have clear schedules, priorities, and information.
What You’ll Do
Serve as the first point of contact for incoming maintenance requests
Triage and diagnose basic maintenance issues to prioritize urgency
Schedule and dispatch maintenance technicians and approved vendors
Provide residents with timely, professional updates and clear communication
Maintain accurate records of work orders, notes, photos, and timelines
Ensure same-day scheduling when possible and consistent follow-up
Monitor technician workloads, daily progress, and unit turn timelines
Coordinate closely with Property Managers to improve service efficiency
Review vendor performance, verify completed work, and assist with invoice documentation
Identify recurring issues and recommend process improvements
Use property management and maintenance systems (AppFolio strongly preferred)
What You Bring
Experience in maintenance coordination, property management, or hands-on residential maintenance
Working knowledge of building systems (plumbing, electrical, HVAC, appliances)
Strong organizational skills with the ability to multitask and prioritize
Excellent communication and customer service skills
Calm, solution-oriented mindset in a fast-paced, high-volume environment
Comfort managing phone calls, emails, resident portals, and mobile apps
Proficiency with scheduling tools, CRMs, and work order systems
Strong attention to detail and follow-through
Preferred Experience (Not Required)
Office or administrative experience in property management, construction, facilities, or dispatch
Experience using AppFolio, Yardi, or similar PM platforms
Background coordinating field technicians or vendors
Familiarity with vendor coordination, cost tracking, or materials ordering
This Role May Not Be a Fit If You…
Prefer hands-on fieldwork over an office-based role
Feel overwhelmed by high call volume or shifting priorities
Struggle with documentation, follow-up, or organization
Avoid technology or learning new systems
Dislike fast-paced, operational environments
Why You’ll Love Working at Smartland
$25–$30/hour, based on experience
Medical, dental, and vision insurance
Paid time off and paid holidays
Clear growth paths (Maintenance Manager, Operations Manager, Assistant Property Manager)
Professional, respectful culture focused on accountability and growth
Modern systems, organized processes, and strong leadership support
Take the Next Step with Smartland
At Smartland, we don’t just manage properties we build communities and invest in people. If you’re ready to grow your career and make a real operational impact, we’d love to meet you.
Apply today and start your next chapter with Smartland.
CI : Architect, Technical Expert, Craftsman, Traditionalist, Administrator, Coordinator
Loc : Domestic
Your Dream Job is Here!
Maintenance Operations Coordinator – Residential Portfolio
Eastlake, OH
Apply for this position
#J-18808-Ljbffr