Business Support Analyst II
PennyMac, Tampa, FL, United States
PENNYMAC
Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.
At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.
A Typical Day
The Business Support Analyst II provides critical support in managing departmental operations, focusing heavily on process optimization and technical innovation. In this role, you will go beyond simple data analysis to troubleshoot the origination process and develop technical solutions that drive operational efficiency. You will serve as a bridge between business needs and technical execution, ensuring our systems and workflows evolve alongside the industry.
The Business Support Analyst II will:
Identify gaps and troubleshoot issues within the loan origination process to ensure seamless production.
Create detailed technical requirements and coordinate closely with stakeholders to implement system enhancements.
Document processes through the creation of comprehensive workflows and standard operating procedures.
Coordinate and complete technical testing to validate that new tools and routines meet business needs.
Support the Operations team by providing technical expertise to solve complex functional problems.
Produce and manage reporting to ensure the division meets defined targets and maintains data integrity.
Perform other related duties as required and assigned
Demonstrate behaviors aligned with the organization’s core values of being Accountable, Reliable, and Ethical
What You’ll Bring
3–5 years of mortgage industry experience is required, with a strong emphasis on business processes and the loan origination lifecycle.
An elevated level of technical expertise; you should be comfortable navigating complex systems and translating business needs into technical specifications.
A process-oriented mindset that prioritizes troubleshooting and workflow optimization over pure data entry or basic analysis.
The ability to thrive in an environment of constant change with a proactive and innovative outlook on problem-solving.
Superior analytical skills and high proficiency in Excel, Word, and PowerPoint
Why You Should Join
As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.
Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:
Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
Retirement benefits, life insurance, 401k match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
To learn more about our benefits visit: https://pennymacnews.page.link/benefits
For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional-benefits-information
Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:
Lower in range - Building skills and experience in the role
Mid-range - Experience and skills align with proficiency in the role
Higher in range - Experience and skills add value above typical requirements of the role
Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.
Salary
$55,000 - $85,000
Work Model
OFFICE
Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.
At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.
A Typical Day
The Business Support Analyst II provides critical support in managing departmental operations, focusing heavily on process optimization and technical innovation. In this role, you will go beyond simple data analysis to troubleshoot the origination process and develop technical solutions that drive operational efficiency. You will serve as a bridge between business needs and technical execution, ensuring our systems and workflows evolve alongside the industry.
The Business Support Analyst II will:
Identify gaps and troubleshoot issues within the loan origination process to ensure seamless production.
Create detailed technical requirements and coordinate closely with stakeholders to implement system enhancements.
Document processes through the creation of comprehensive workflows and standard operating procedures.
Coordinate and complete technical testing to validate that new tools and routines meet business needs.
Support the Operations team by providing technical expertise to solve complex functional problems.
Produce and manage reporting to ensure the division meets defined targets and maintains data integrity.
Perform other related duties as required and assigned
Demonstrate behaviors aligned with the organization’s core values of being Accountable, Reliable, and Ethical
What You’ll Bring
3–5 years of mortgage industry experience is required, with a strong emphasis on business processes and the loan origination lifecycle.
An elevated level of technical expertise; you should be comfortable navigating complex systems and translating business needs into technical specifications.
A process-oriented mindset that prioritizes troubleshooting and workflow optimization over pure data entry or basic analysis.
The ability to thrive in an environment of constant change with a proactive and innovative outlook on problem-solving.
Superior analytical skills and high proficiency in Excel, Word, and PowerPoint
Why You Should Join
As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.
Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:
Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
Retirement benefits, life insurance, 401k match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
To learn more about our benefits visit: https://pennymacnews.page.link/benefits
For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional-benefits-information
Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:
Lower in range - Building skills and experience in the role
Mid-range - Experience and skills align with proficiency in the role
Higher in range - Experience and skills add value above typical requirements of the role
Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.
Salary
$55,000 - $85,000
Work Model
OFFICE