Customer Service Agent
DSV Air & Sea Inc., Estelle, TX, United States
Job Title
Customer Service Agent
Location
USA - USDAL005 > Dallas, Cedardale Rd.
Division
Solutions
Time Type
Full Time
Position Summary
The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Clients Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSR's are also responsible for accurate and timely order processing to support the efficient operation of the site.
Expectations
As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site‑specific policies.
Essential Duties and Responsibilities
Customer Service
Process and input all customer orders.
Running and printing shipments from WMS.
Run stock reports to check for product availability.
Generate all related paperwork and necessary information required for customer work orders.
Checking all orders for special requests.
Expediting any order as necessary, trace orders as required, and notify customer of any activity concerning their merchandise.
Follow up with other departments to ensure the service standards are being met.
Assure proper invoicing of accounts by verifying customers as required.
Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.
Customer Interfacing Activities
Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work‑orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
Documentation
Ensure the accuracy of all receiving and shipping documents.
Gather and maintain all data and records relative to shipping and receiving activities.
Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents.
Prepare any reports concerning customer service as required by supervisors.
Assist in resolving any discrepancies.
Data Entry
Operate the computer terminal in a proficient manner.
Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.
Clerical
Oversee all paperwork associated with orders and maintain the corresponding files.
Answer phone calls and operate various types of office machines and computers necessary to perform duties.
Greet customers and visitors to the office.
Effectively correspond with customers as required.
Communication
Answer incoming telephone calls in a cheerful, courteous, and timely manner.
Promptly route each call to the proper party, taking messages when necessary.
Assist callers with general information and inquiries.
Direct visitors to appropriate department.
Assist drivers at check‑in window various times throughout the day.
Other Duties (Site Specific)
CSR's may be expected to cross train in other administrative staff functions to support the site and contribute to associate development.
Work overtime as dictated by business whether mandatory or voluntary.
Supervisory Responsibilities
None
Minimum Required Qualifications
Education and/or Experience
Must have a high school diploma or general education degree (GED).
1 year experience in Customer Service‑related capacity.
Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months that range from mild to moderate.
Certificates, Licenses, Registrations or Professional Designations
N/A
Skills, Knowledge, and Abilities
Computer Skills
Intermediate computer skills
Proficient with MS Office Applications
WMS functions
Language Skills
English (reading, writing, verbal)
Business writing proficiency
Mathematical Skills
Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.
Other
Strong attention to detail accuracy and accomplish job tasks in a timely manner.
Ability to perform duties with minimal supervision or guidance.
Ability to multi‑task.
Effective communication skills.
Must be able to effectively adapt to change and thrive in a stimulating, fast‑paced work environment.
Preferred Qualifications
1‑3 years warehouse/logistics support experience.
2‑3 years' experience in Customer Service‑related capacity.
Physical Demands
Occasionally
Handling/Fingering, Sitting
Frequently
Bending
Constantly
Walking and Standing
Ability to Lift/Carry and Push/Pull
21‑50 pounds
Reach above shoulder, reach outward, squat, or kneel.
Work Environment
While performing the duties of this job, the employee is rarely exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Benefits and Compensation
The expected base pay range is - . Actual compensation will be determined based on job‑related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.
Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
Equal Employment Opportunity Statement
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
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Customer Service Agent
Location
USA - USDAL005 > Dallas, Cedardale Rd.
Division
Solutions
Time Type
Full Time
Position Summary
The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Clients Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSR's are also responsible for accurate and timely order processing to support the efficient operation of the site.
Expectations
As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site‑specific policies.
Essential Duties and Responsibilities
Customer Service
Process and input all customer orders.
Running and printing shipments from WMS.
Run stock reports to check for product availability.
Generate all related paperwork and necessary information required for customer work orders.
Checking all orders for special requests.
Expediting any order as necessary, trace orders as required, and notify customer of any activity concerning their merchandise.
Follow up with other departments to ensure the service standards are being met.
Assure proper invoicing of accounts by verifying customers as required.
Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.
Customer Interfacing Activities
Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work‑orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
Documentation
Ensure the accuracy of all receiving and shipping documents.
Gather and maintain all data and records relative to shipping and receiving activities.
Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents.
Prepare any reports concerning customer service as required by supervisors.
Assist in resolving any discrepancies.
Data Entry
Operate the computer terminal in a proficient manner.
Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.
Clerical
Oversee all paperwork associated with orders and maintain the corresponding files.
Answer phone calls and operate various types of office machines and computers necessary to perform duties.
Greet customers and visitors to the office.
Effectively correspond with customers as required.
Communication
Answer incoming telephone calls in a cheerful, courteous, and timely manner.
Promptly route each call to the proper party, taking messages when necessary.
Assist callers with general information and inquiries.
Direct visitors to appropriate department.
Assist drivers at check‑in window various times throughout the day.
Other Duties (Site Specific)
CSR's may be expected to cross train in other administrative staff functions to support the site and contribute to associate development.
Work overtime as dictated by business whether mandatory or voluntary.
Supervisory Responsibilities
None
Minimum Required Qualifications
Education and/or Experience
Must have a high school diploma or general education degree (GED).
1 year experience in Customer Service‑related capacity.
Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months that range from mild to moderate.
Certificates, Licenses, Registrations or Professional Designations
N/A
Skills, Knowledge, and Abilities
Computer Skills
Intermediate computer skills
Proficient with MS Office Applications
WMS functions
Language Skills
English (reading, writing, verbal)
Business writing proficiency
Mathematical Skills
Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.
Other
Strong attention to detail accuracy and accomplish job tasks in a timely manner.
Ability to perform duties with minimal supervision or guidance.
Ability to multi‑task.
Effective communication skills.
Must be able to effectively adapt to change and thrive in a stimulating, fast‑paced work environment.
Preferred Qualifications
1‑3 years warehouse/logistics support experience.
2‑3 years' experience in Customer Service‑related capacity.
Physical Demands
Occasionally
Handling/Fingering, Sitting
Frequently
Bending
Constantly
Walking and Standing
Ability to Lift/Carry and Push/Pull
21‑50 pounds
Reach above shoulder, reach outward, squat, or kneel.
Work Environment
While performing the duties of this job, the employee is rarely exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Benefits and Compensation
The expected base pay range is - . Actual compensation will be determined based on job‑related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.
Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
Equal Employment Opportunity Statement
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
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