Senior Program Manager, Talent Development Programs - Missionforce
Salesforce, Washington, District of Columbia, United States
Sr. Manager / Director of Operations – Missionforce
Senior Manager or Director of Operations to join Salesforce’s Missionforce team, supporting Customer Success Group in applying commercial technology to mission-critical work for U.S. Department of War, Intelligence Community, and Aerospace & Allied Nations.
Key responsibilities include operational rigor and coordination of business growth initiatives.
Key Responsibilities
Act as the primary liaison and coordinator across cross-functional projects to ensure alignment with broader organizational goals.
Develop detailed program plans, including scope, schedule, and budget, to drive accountability for timely and high‑quality execution.
Proactively identify, analyze, and mitigate complex cross‑program risks and dependencies that span multiple teams, ensuring clear communication of impact and resolution paths.
Strategic Planning & Executive Support: Manage rhythm of business, executive communications, and key global initiatives.
Develop and present status reports, risk assessments, and technical recommendations to senior stakeholders and executive steering committees.
Basic Requirements
7+ years of experience managing complex project implementations or leading successful Agile development teams (5+ years in a significant people‑leadership role directly managing and mentoring high‑performing teams for a Director level).
Exceptional collaboration, communication, and presentation skills, both written and verbal, with the ability to articulate complex concepts to technical and non‑technical stakeholders.
Proven track record of stakeholder engagement and executive‑level communication, with the ability to clearly articulate ideas and influence leaders without formal authority.
Strong critical thinking and analytical skills; ability to drive process improvements.
Agility and comfort with ambiguity in a fast‑paced environment.
Foundation in the Salesforce platform, ideally backed by Salesforce certifications, to demonstrate technical investment and capability to understand the ecosystem.
Must be a U.S. citizen (U.S. born or naturalized) living on U.S. soil who does not hold dual citizenship and has the ability to meet customer and government screening standards applicable to this role.
Agree to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.
Preferred Qualifications
Prior consulting experience, requiring exceptional soft skills and relationship‑building capabilities.
Experience supporting U.S. Department of Defense (DoD), Intelligence Community (IC), or Federal Civilian agencies.
Background in defense/aerospace industries or operational military/logistics experience.
Project Management Professional (PMP) certification, offering a foundation for managing hybrid Agile and waterfall approaches.
Understanding of the SaaS business model and complex B2B sales processes.
Equal Employment Opportunity Statement
Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all—adopting an inclusive workplace free from discrimination. Applicants and employees will be assessed on merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, performance assessment, discipline, termination, and related decisions.
Benefits
Compensation: The typical base salary range for this position is $143,400 – $261,500 annually. This range represents base salary only and does not include company bonus, incentive for sales roles, equity, or benefits, as applicable.
Benefits include: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. For further details, visit
https://www.salesforcebenefits.com .
#J-18808-Ljbffr
Senior Manager or Director of Operations to join Salesforce’s Missionforce team, supporting Customer Success Group in applying commercial technology to mission-critical work for U.S. Department of War, Intelligence Community, and Aerospace & Allied Nations.
Key responsibilities include operational rigor and coordination of business growth initiatives.
Key Responsibilities
Act as the primary liaison and coordinator across cross-functional projects to ensure alignment with broader organizational goals.
Develop detailed program plans, including scope, schedule, and budget, to drive accountability for timely and high‑quality execution.
Proactively identify, analyze, and mitigate complex cross‑program risks and dependencies that span multiple teams, ensuring clear communication of impact and resolution paths.
Strategic Planning & Executive Support: Manage rhythm of business, executive communications, and key global initiatives.
Develop and present status reports, risk assessments, and technical recommendations to senior stakeholders and executive steering committees.
Basic Requirements
7+ years of experience managing complex project implementations or leading successful Agile development teams (5+ years in a significant people‑leadership role directly managing and mentoring high‑performing teams for a Director level).
Exceptional collaboration, communication, and presentation skills, both written and verbal, with the ability to articulate complex concepts to technical and non‑technical stakeholders.
Proven track record of stakeholder engagement and executive‑level communication, with the ability to clearly articulate ideas and influence leaders without formal authority.
Strong critical thinking and analytical skills; ability to drive process improvements.
Agility and comfort with ambiguity in a fast‑paced environment.
Foundation in the Salesforce platform, ideally backed by Salesforce certifications, to demonstrate technical investment and capability to understand the ecosystem.
Must be a U.S. citizen (U.S. born or naturalized) living on U.S. soil who does not hold dual citizenship and has the ability to meet customer and government screening standards applicable to this role.
Agree to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.
Preferred Qualifications
Prior consulting experience, requiring exceptional soft skills and relationship‑building capabilities.
Experience supporting U.S. Department of Defense (DoD), Intelligence Community (IC), or Federal Civilian agencies.
Background in defense/aerospace industries or operational military/logistics experience.
Project Management Professional (PMP) certification, offering a foundation for managing hybrid Agile and waterfall approaches.
Understanding of the SaaS business model and complex B2B sales processes.
Equal Employment Opportunity Statement
Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all—adopting an inclusive workplace free from discrimination. Applicants and employees will be assessed on merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, performance assessment, discipline, termination, and related decisions.
Benefits
Compensation: The typical base salary range for this position is $143,400 – $261,500 annually. This range represents base salary only and does not include company bonus, incentive for sales roles, equity, or benefits, as applicable.
Benefits include: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. For further details, visit
https://www.salesforcebenefits.com .
#J-18808-Ljbffr