CRP nCino Program Manager
Glacier Bancorp, Inc., Billings, MT, United States
About The Role
The Program Manager is responsible for leading complex, cross‑functional programs comprised of multiple interrelated initiatives to deliver strategic business outcomes. This role ensures strong alignment between program objectives and enterprise strategy by partnering closely with product and business leaders while maintaining transparency around tradeoffs, risks, dependencies, and constraints. The Program Manager owns program‑level governance, planning, reporting, and stakeholder engagement, providing clear executive visibility into progress, risks, decisions, and value realization. This role coordinates schedules, resources, and dependencies across initiatives, performs long‑range resource forecasting, and surfaces conflicts with actionable resolution options. The Program Manager supports and mentors project managers and scrum masters, ensuring delivery practices lead to successful program outcomes. Additionally, the Program Manager leads end‑to‑end delivery of initiatives using Agile, Hybrid, and Waterfall methodologies. This role manages scope, budget, risks, and drives delivery execution while proactively removing impediments to ensure work moves smoothly from decision to delivery. This is a highly visible role that regularly interfaces with management and team members at all levels of the organization. Success depends on the ability to build and continually strengthen relationships across the organization and with vendors in order to enhance operational capability.
Program Governance & Strategic Alignment
Plan and manage programs composed of multiple related initiatives that are cross‑functional and/or enterprise‑wide.
Ensure program objectives align to strategic goals and intended business value.
Partner with Product leadership to understand goals, outcomes, and sequencing without owning prioritization decisions.
Assist leaders and business owners by illuminating tradeoffs, constraints, and dependencies.
Participate in quarterly planning to surface cross‑team impacts and dependencies.
Stakeholder & Documentation Management
Develop and maintain stakeholder maps and communication plans.
Build strong, trusted relationships across business, technology, compliance, and vendor partners.
Facilitate alignment conversations across stakeholders with competing priorities.
Own reporting, executive updates, and program‑level dashboards.
Create and maintain program documentation, including: Program status reports, risk and decision logs, schedules and budgets, program metrics and performance indicators and lessons learned.
Lead regular program reviews with executive sponsors and key stakeholders.
Identify and communicate emerging risks, issues, and required decisions early.
Program‑Level Resource & Dependency Management
Coordinate program‑level schedules, milestones, and dependencies across initiatives.
Perform long‑range resource forecasting at the program level.
Surface resource constraints and conflicts to leadership with options for resolution.
Coordinate shared infrastructure and sequencing to benefit the overall program.
Support, mentor, and coach project managers/scrum masters operating within the program.
Agile, Hybrid, & Traditional Project Delivery
Lead end‑to‑end delivery of initiatives using Agile, Hybrid (Agile + Waterfall), and Waterfall project management methodologies.
Ensure adherence to defined project standards, policies, and governance practices.
Define and manage project scope, budget, risks, and dependencies.
Manage delivery execution, dependencies, and schedules while proactively removing impediments and roadblocks.
Partner with sponsors and stakeholders to plan, execute, and govern projects.
Lead cross‑functional teams to deliver outcomes.
Communicate project status through structured meetings, reporting, and documentation.
Ensure accurate project documentation, approvals, and audit readiness.
Manage transition from project completion to operational handoff.
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.
Qualifications
About You
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
Required: Bachelor’s Degree
Required: Bachelor’s Degree in a business‑related discipline, such as organizational management, marketing, finance, or information technology.
Experience
Required: A minimum of 4 years hands‑on experience as a program manager and a project manager/scrum master for large, complex projects within a banking or business environment, with a minimum of 2 years as a program manager.
Required: A minimum of 2 years experience with nCino Commercial Loan Origination System.
Required: Advanced / Specialized Knowledge – Experience working with various project management methodologies (i.e. Waterfall, Agile, Scrum, SDLC) and various tools (i.e. Microsoft Project, Workfront, ADO, Jira, Confluence).
Preferred: A minimum of 4 years experience managing projects or programs in banking industry.
Preferred: A minimum of 4 years experience managing projects or programs in IT.
Preferred: 1 year – A minimum of 2 years experience planning and problem solving with product management and delivery teams.
License / Certification
Required: CSM, SAFe, or similar certification; or ability to obtain within 6 months.
Required: Project Management Professional – PMP certification. In lieu of certification, the candidate can have an additional 2 years as a project manager.
Preferred: nCino certification.
Preferred: ACSM or CSP‑SM certification.
Preferred: Program Management Professional – PgmP certification.
Required Skills And Abilities
A significant level of trust, credibility, diplomacy, and professionalism is required. In-depth dialogues, conversations and explanations with customers, indirect reports, and outside vendors to support design and development of integrated solutions.
Coaching skills and ability to motivate, influence, educate and/or advise others on matters of significance.
Demonstrate strong communication (written, verbal, and inter‑personal) and presentation skills.
Ability to work both independently and in a team‑oriented, collaborative environment.
Ability to conform to shifting priorities, demands, and timelines.
Strong analytical and problem‑solving skills.
Ability to elicit cooperation from a wide variety of sources, including upper management, coworkers, and customers.
Ability to learn, understand, and apply new technologies, techniques, and procedures.
Excellent customer skills.
Excellent relationship development skills, with the ability to balance work and interaction with bank and corporate stakeholders using a customer‑oriented attitude.
Additional Requirements
Travel
Up to 10% travel required: (e.g. 2 days/month) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Travel will be necessary to conduct the duties of this job, and the employee must have the ability to drive and have proper licensing.
Working Conditions
Environment: Indoors, a climate‑controlled shared work area. Noise Level: Moderate noise; not extreme or excessive; within reasonable limits. Lifting: Light work: Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work. The employee is constantly required to stand and walk.
What We Offer
COMPENSATION & BENEFITS
Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to, medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit‑Sharing plans, short and long‑term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full‑Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full‑Time employees are also offered 6 paid holidays and Part Time employees are offered pro‑rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state‑recognized holidays. Visit our website for more details.
We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
No Recruiters or unsolicited agency referrals please.
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The Program Manager is responsible for leading complex, cross‑functional programs comprised of multiple interrelated initiatives to deliver strategic business outcomes. This role ensures strong alignment between program objectives and enterprise strategy by partnering closely with product and business leaders while maintaining transparency around tradeoffs, risks, dependencies, and constraints. The Program Manager owns program‑level governance, planning, reporting, and stakeholder engagement, providing clear executive visibility into progress, risks, decisions, and value realization. This role coordinates schedules, resources, and dependencies across initiatives, performs long‑range resource forecasting, and surfaces conflicts with actionable resolution options. The Program Manager supports and mentors project managers and scrum masters, ensuring delivery practices lead to successful program outcomes. Additionally, the Program Manager leads end‑to‑end delivery of initiatives using Agile, Hybrid, and Waterfall methodologies. This role manages scope, budget, risks, and drives delivery execution while proactively removing impediments to ensure work moves smoothly from decision to delivery. This is a highly visible role that regularly interfaces with management and team members at all levels of the organization. Success depends on the ability to build and continually strengthen relationships across the organization and with vendors in order to enhance operational capability.
Program Governance & Strategic Alignment
Plan and manage programs composed of multiple related initiatives that are cross‑functional and/or enterprise‑wide.
Ensure program objectives align to strategic goals and intended business value.
Partner with Product leadership to understand goals, outcomes, and sequencing without owning prioritization decisions.
Assist leaders and business owners by illuminating tradeoffs, constraints, and dependencies.
Participate in quarterly planning to surface cross‑team impacts and dependencies.
Stakeholder & Documentation Management
Develop and maintain stakeholder maps and communication plans.
Build strong, trusted relationships across business, technology, compliance, and vendor partners.
Facilitate alignment conversations across stakeholders with competing priorities.
Own reporting, executive updates, and program‑level dashboards.
Create and maintain program documentation, including: Program status reports, risk and decision logs, schedules and budgets, program metrics and performance indicators and lessons learned.
Lead regular program reviews with executive sponsors and key stakeholders.
Identify and communicate emerging risks, issues, and required decisions early.
Program‑Level Resource & Dependency Management
Coordinate program‑level schedules, milestones, and dependencies across initiatives.
Perform long‑range resource forecasting at the program level.
Surface resource constraints and conflicts to leadership with options for resolution.
Coordinate shared infrastructure and sequencing to benefit the overall program.
Support, mentor, and coach project managers/scrum masters operating within the program.
Agile, Hybrid, & Traditional Project Delivery
Lead end‑to‑end delivery of initiatives using Agile, Hybrid (Agile + Waterfall), and Waterfall project management methodologies.
Ensure adherence to defined project standards, policies, and governance practices.
Define and manage project scope, budget, risks, and dependencies.
Manage delivery execution, dependencies, and schedules while proactively removing impediments and roadblocks.
Partner with sponsors and stakeholders to plan, execute, and govern projects.
Lead cross‑functional teams to deliver outcomes.
Communicate project status through structured meetings, reporting, and documentation.
Ensure accurate project documentation, approvals, and audit readiness.
Manage transition from project completion to operational handoff.
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.
Qualifications
About You
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
Required: Bachelor’s Degree
Required: Bachelor’s Degree in a business‑related discipline, such as organizational management, marketing, finance, or information technology.
Experience
Required: A minimum of 4 years hands‑on experience as a program manager and a project manager/scrum master for large, complex projects within a banking or business environment, with a minimum of 2 years as a program manager.
Required: A minimum of 2 years experience with nCino Commercial Loan Origination System.
Required: Advanced / Specialized Knowledge – Experience working with various project management methodologies (i.e. Waterfall, Agile, Scrum, SDLC) and various tools (i.e. Microsoft Project, Workfront, ADO, Jira, Confluence).
Preferred: A minimum of 4 years experience managing projects or programs in banking industry.
Preferred: A minimum of 4 years experience managing projects or programs in IT.
Preferred: 1 year – A minimum of 2 years experience planning and problem solving with product management and delivery teams.
License / Certification
Required: CSM, SAFe, or similar certification; or ability to obtain within 6 months.
Required: Project Management Professional – PMP certification. In lieu of certification, the candidate can have an additional 2 years as a project manager.
Preferred: nCino certification.
Preferred: ACSM or CSP‑SM certification.
Preferred: Program Management Professional – PgmP certification.
Required Skills And Abilities
A significant level of trust, credibility, diplomacy, and professionalism is required. In-depth dialogues, conversations and explanations with customers, indirect reports, and outside vendors to support design and development of integrated solutions.
Coaching skills and ability to motivate, influence, educate and/or advise others on matters of significance.
Demonstrate strong communication (written, verbal, and inter‑personal) and presentation skills.
Ability to work both independently and in a team‑oriented, collaborative environment.
Ability to conform to shifting priorities, demands, and timelines.
Strong analytical and problem‑solving skills.
Ability to elicit cooperation from a wide variety of sources, including upper management, coworkers, and customers.
Ability to learn, understand, and apply new technologies, techniques, and procedures.
Excellent customer skills.
Excellent relationship development skills, with the ability to balance work and interaction with bank and corporate stakeholders using a customer‑oriented attitude.
Additional Requirements
Travel
Up to 10% travel required: (e.g. 2 days/month) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Travel will be necessary to conduct the duties of this job, and the employee must have the ability to drive and have proper licensing.
Working Conditions
Environment: Indoors, a climate‑controlled shared work area. Noise Level: Moderate noise; not extreme or excessive; within reasonable limits. Lifting: Light work: Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work. The employee is constantly required to stand and walk.
What We Offer
COMPENSATION & BENEFITS
Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to, medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit‑Sharing plans, short and long‑term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full‑Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full‑Time employees are also offered 6 paid holidays and Part Time employees are offered pro‑rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state‑recognized holidays. Visit our website for more details.
We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
No Recruiters or unsolicited agency referrals please.
#J-18808-Ljbffr