Warranty Service Rep II MHW
Columbia Sportswear, Richmond, CA, United States
Warranty Service Representative
ABOUT THE POSITION
As a Warranty Service Representative I, you'll be the first point of contact for customers seeking support with their gear. You'll play a key role in upholding our brand's commitment to quality and customer satisfaction by helping resolve warranty issues with empathy, efficiency, and expertise.
HOW YOU'LL MAKE A DIFFERENCE
Communicate with customers via phone and email to address warranty requests and product inquiries.
Collaborate cross-functionally with internal teams to resolve warranty issues efficiently.
Prioritize and respond to urgent customer needs with professionalism and care.
Support the sale of replacement parts over the phone when necessary.
Represent Mountain Hardwear's values and commitment to quality in every customer interaction.
YOU ARE
A strong communicator with excellent verbal and written English skills.
Customer-focused and solution-oriented.
Comfortable working with people from diverse backgrounds and cultures.
Organized and able to manage multiple priorities.
A team player who thrives in a collaborative environment.
YOU HAVE
A high school diploma or equivalent (technical training a plus).
2-5 years of experience in the outdoor industry or a related customer service role.
A solid understanding of effective customer service strategies.
Experience using phones and email as a primary communication tool.
The ability to work cross-functionally and resolve issues with minimal supervision.
Hiring Range: $22.29 - $31.35
Columbia Sportswear Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Columbia Sportswear is committed to working with and providing reasonable accommodation for individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process, please notify your recruiter. Hiring Range: $22.29 - $31.35*Pay decisions are determined by multiple factors, including what the market is paying, a candidate's capabilities and skills, years of experience, and internal equity.
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ABOUT THE POSITION
As a Warranty Service Representative I, you'll be the first point of contact for customers seeking support with their gear. You'll play a key role in upholding our brand's commitment to quality and customer satisfaction by helping resolve warranty issues with empathy, efficiency, and expertise.
HOW YOU'LL MAKE A DIFFERENCE
Communicate with customers via phone and email to address warranty requests and product inquiries.
Collaborate cross-functionally with internal teams to resolve warranty issues efficiently.
Prioritize and respond to urgent customer needs with professionalism and care.
Support the sale of replacement parts over the phone when necessary.
Represent Mountain Hardwear's values and commitment to quality in every customer interaction.
YOU ARE
A strong communicator with excellent verbal and written English skills.
Customer-focused and solution-oriented.
Comfortable working with people from diverse backgrounds and cultures.
Organized and able to manage multiple priorities.
A team player who thrives in a collaborative environment.
YOU HAVE
A high school diploma or equivalent (technical training a plus).
2-5 years of experience in the outdoor industry or a related customer service role.
A solid understanding of effective customer service strategies.
Experience using phones and email as a primary communication tool.
The ability to work cross-functionally and resolve issues with minimal supervision.
Hiring Range: $22.29 - $31.35
Columbia Sportswear Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Columbia Sportswear is committed to working with and providing reasonable accommodation for individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process, please notify your recruiter. Hiring Range: $22.29 - $31.35*Pay decisions are determined by multiple factors, including what the market is paying, a candidate's capabilities and skills, years of experience, and internal equity.
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