PMD Talent Effectiveness Manager
Grant Thornton, Charlotte, NC, United States
Grant Thornton is seeking a PMD Talent Effectiveness Manager to join the team. The PMD Talent Effectiveness Manager is responsible for the end‑to‑end facilitation and operational delivery of the U.S. PMD (Partners/Managing Directors) performance management process. Reporting to the Director, Global Talent Effectiveness, this role translates PMD performance strategy into clear plans, timelines, communications, and execution rhythms for the U.S. firm. The Manager partners closely with the Go‑To‑Market (GTM) organization (scorecard strategy and design owner) and internal stakeholders (HRIS, People Experience, Service Line Operations, Quality) to ensure accurate, timely, and well‑governed execution of the PMD performance lifecycle.
Qualifications (Personal Characteristics, Skills/Abilities, Academic)
A business‑minded talent effectiveness professional who excels at program and process management with impeccable planning, coordination, and follow‑through.
Operationally rigorous, detail‑accurate, and deadline‑reliable in a fast‑moving, matrixed environment.
Analytical, comfortable with metrics and translating data into clear decisions, timelines, and stakeholder guidance.
A concise, audience‑aware communicator who can write, edit, and sequence communications that drive clarity and action.
A strong collaborator across GTM, People & Culture, Tech/HRIS, SL Ops, and Quality teams; adept at role clarity and RACI management.
Comfortable and trust‑worthy with confidential information, sound judgment, and executive‑facing professionalism.
The Ideal Candidate Will Possess
6–8 years of progressive experience in performance management, HR program management, PMO/operations, or organizational effectiveness (professional services experience a plus).
Hands‑on experience building and managing complex program plans (e.g., Smartsheet), SOPs, and process documentation.
Solid data and reporting skills (Excel/Power BI or similar) and experience supporting system data readiness with HRIS/Tech partners (e.g., Oracle workflow inputs/validations).
Proficiency with MS Office, SharePoint/Teams, and content maintenance on Canvas.
Strong written and verbal communication; experience drafting broad‑reach comms, FAQs, job aids, and leader talking points.
People management experience preferred.
Core Responsibilities
U.S. PMD Performance Process Facilitation
Build and own the annual calendar and execution plan for PMD expectation‑setting, mid‑year and year‑end performance cycles, including milestones, dependencies, risks, and cutovers.
Develop operational playbook (SOPs, timelines, roles/RACI) and maintain a clean source of truth for all stakeholders.
Coordinate leader and participant briefings (slides, agendas, run of show) and align logistics with cross‑functional partners (People Experience, Internal Communications, Service Line Operations).
Manage PMD support mailbox triage for related inquiries and ensure timely, accurate Q&A routing and closure.
PMD Scorecard Partnership
Partner with office of the COO on the scorecard’s operationalization while COO retains scorecard design/strategy ownership.
Coordinate with office of COO and HRIS/Technology teams to ensure all Oracle performance‑cycle data is prepared and delivered accurately and on time, including confirming required data fields, validating upload templates, monitoring data loads for quality, and resolving issues as they arise.
Track issue/risk logs tied to scorecard use (targets, sales crediting impacts, quality/lead integration points) and elevate with clear recommendations.
Communications, Training & Canvas Content
Translate annual updates to the PMD scorecard into clear enablement resources, such as targeted communications, updated FAQs, revised guidance, and leader/evaluator explanations to inform stakeholders of changes.
Develop annual PMD performance process communications and supporting materials, such as performance cycle announcements, instructions, and FAQs.
Maintain Canvas intranet pages for PMD program content (guidance, timelines, links to tools), ensuring findability and version control.
Partner with the office of the COO to support Service Line/Quality teams with clarifying guidance where PMD scorecard measures intersect with SL specific quality standards or lead behaviors.
Data, Reporting & Insights
Generate and maintain PMD cycle reporting—participation, timeliness, exceptions, overall cycle progress—and prepare summaries and insights for leaders.
Verify the accuracy of all PMD‑related data flowing into and out of systems (Oracle uploads, dashboards) and resolve data issues with Tech/HRIS/Analytics partners.
Synthesize trends, questions, and common pain points from office hours and mailboxes into actionable insights and change recommendations.
Governance, Documentation & Continuous Improvement
Maintain SOPs, RACI, and decision logs with version control across shared repositories.
Drive post‑performance cycle retrospectives and implement improvements to timelines, tooling, and communications.
Monitor external best practices in performance enablement and apply those that improve clarity, quality, or speed.
People Leadership & Collaboration
Directly manage the INDUS‑based Global TE Senior Associate to delegate tasks and review output for accuracy and completeness.
Partner closely with Total Rewards to synchronize PMD performance and rewards timelines and processes.
Enable and train HRBPs on PMD core processes (e.g., calibration facilitation).
Coordinate with Analytics and Finance to ensure the PMD process is supported with accurate data and reporting.
Act as business owner for PMD‑specific Oracle performance forms, defining requirements and validating usability.
Compensation
The base salary range for this position is between $112,000 and $168,000. Placement within the pay range is at Grant Thornton’s discretion, based on factors including job‑related knowledge, experience, and geographic location.
Work‑Location Expectation
This position requires in‑person attendance at least three days per week at a Grant Thornton office or client site.
Benefits
Grant Thornton offers a comprehensive benefits program for its employees, including medical, dental, and vision insurance, an employee assistance program, a 401(k) savings plan, discretionary annual bonuses, and other resources. For more detail, visit https://www.grantthornton.com/careers/rewards-and-benefits.
EEO & ADA Statements
Grant Thornton is an equal opportunity employer. All personnel decisions are made without regard to race, color, religion, national origin, sex, age, marital status, disability, and other protected characteristics.
Consistent with the Americans with Disabilities Act, reasonable accommodation is provided when requested by qualified applicants or employees, unless undue hardship occurs.
For Los Angeles applicants: all qualified applicants, including those with criminal histories, will be considered.
For Massachusetts applicants: Grant Thornton does not require or administer lie detector tests as a condition of employment.
To request an accommodation, contact HRHelp@us.gt.com.
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Qualifications (Personal Characteristics, Skills/Abilities, Academic)
A business‑minded talent effectiveness professional who excels at program and process management with impeccable planning, coordination, and follow‑through.
Operationally rigorous, detail‑accurate, and deadline‑reliable in a fast‑moving, matrixed environment.
Analytical, comfortable with metrics and translating data into clear decisions, timelines, and stakeholder guidance.
A concise, audience‑aware communicator who can write, edit, and sequence communications that drive clarity and action.
A strong collaborator across GTM, People & Culture, Tech/HRIS, SL Ops, and Quality teams; adept at role clarity and RACI management.
Comfortable and trust‑worthy with confidential information, sound judgment, and executive‑facing professionalism.
The Ideal Candidate Will Possess
6–8 years of progressive experience in performance management, HR program management, PMO/operations, or organizational effectiveness (professional services experience a plus).
Hands‑on experience building and managing complex program plans (e.g., Smartsheet), SOPs, and process documentation.
Solid data and reporting skills (Excel/Power BI or similar) and experience supporting system data readiness with HRIS/Tech partners (e.g., Oracle workflow inputs/validations).
Proficiency with MS Office, SharePoint/Teams, and content maintenance on Canvas.
Strong written and verbal communication; experience drafting broad‑reach comms, FAQs, job aids, and leader talking points.
People management experience preferred.
Core Responsibilities
U.S. PMD Performance Process Facilitation
Build and own the annual calendar and execution plan for PMD expectation‑setting, mid‑year and year‑end performance cycles, including milestones, dependencies, risks, and cutovers.
Develop operational playbook (SOPs, timelines, roles/RACI) and maintain a clean source of truth for all stakeholders.
Coordinate leader and participant briefings (slides, agendas, run of show) and align logistics with cross‑functional partners (People Experience, Internal Communications, Service Line Operations).
Manage PMD support mailbox triage for related inquiries and ensure timely, accurate Q&A routing and closure.
PMD Scorecard Partnership
Partner with office of the COO on the scorecard’s operationalization while COO retains scorecard design/strategy ownership.
Coordinate with office of COO and HRIS/Technology teams to ensure all Oracle performance‑cycle data is prepared and delivered accurately and on time, including confirming required data fields, validating upload templates, monitoring data loads for quality, and resolving issues as they arise.
Track issue/risk logs tied to scorecard use (targets, sales crediting impacts, quality/lead integration points) and elevate with clear recommendations.
Communications, Training & Canvas Content
Translate annual updates to the PMD scorecard into clear enablement resources, such as targeted communications, updated FAQs, revised guidance, and leader/evaluator explanations to inform stakeholders of changes.
Develop annual PMD performance process communications and supporting materials, such as performance cycle announcements, instructions, and FAQs.
Maintain Canvas intranet pages for PMD program content (guidance, timelines, links to tools), ensuring findability and version control.
Partner with the office of the COO to support Service Line/Quality teams with clarifying guidance where PMD scorecard measures intersect with SL specific quality standards or lead behaviors.
Data, Reporting & Insights
Generate and maintain PMD cycle reporting—participation, timeliness, exceptions, overall cycle progress—and prepare summaries and insights for leaders.
Verify the accuracy of all PMD‑related data flowing into and out of systems (Oracle uploads, dashboards) and resolve data issues with Tech/HRIS/Analytics partners.
Synthesize trends, questions, and common pain points from office hours and mailboxes into actionable insights and change recommendations.
Governance, Documentation & Continuous Improvement
Maintain SOPs, RACI, and decision logs with version control across shared repositories.
Drive post‑performance cycle retrospectives and implement improvements to timelines, tooling, and communications.
Monitor external best practices in performance enablement and apply those that improve clarity, quality, or speed.
People Leadership & Collaboration
Directly manage the INDUS‑based Global TE Senior Associate to delegate tasks and review output for accuracy and completeness.
Partner closely with Total Rewards to synchronize PMD performance and rewards timelines and processes.
Enable and train HRBPs on PMD core processes (e.g., calibration facilitation).
Coordinate with Analytics and Finance to ensure the PMD process is supported with accurate data and reporting.
Act as business owner for PMD‑specific Oracle performance forms, defining requirements and validating usability.
Compensation
The base salary range for this position is between $112,000 and $168,000. Placement within the pay range is at Grant Thornton’s discretion, based on factors including job‑related knowledge, experience, and geographic location.
Work‑Location Expectation
This position requires in‑person attendance at least three days per week at a Grant Thornton office or client site.
Benefits
Grant Thornton offers a comprehensive benefits program for its employees, including medical, dental, and vision insurance, an employee assistance program, a 401(k) savings plan, discretionary annual bonuses, and other resources. For more detail, visit https://www.grantthornton.com/careers/rewards-and-benefits.
EEO & ADA Statements
Grant Thornton is an equal opportunity employer. All personnel decisions are made without regard to race, color, religion, national origin, sex, age, marital status, disability, and other protected characteristics.
Consistent with the Americans with Disabilities Act, reasonable accommodation is provided when requested by qualified applicants or employees, unless undue hardship occurs.
For Los Angeles applicants: all qualified applicants, including those with criminal histories, will be considered.
For Massachusetts applicants: Grant Thornton does not require or administer lie detector tests as a condition of employment.
To request an accommodation, contact HRHelp@us.gt.com.
#J-18808-Ljbffr