Care Coordinator- Brooklyn Heights
Spear Physical Therapy, New York, NY, United States
Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to join the team at our Brooklyn Heights clinic in Brooklyn. Care Coordinators are responsible for supporting patient care by making our patients feel welcomed and valued while also controlling the flow of appointments. Care Coordinators are expected to respond to all phone calls and emails within 2 hours and always within 24 hours. Care Coordinators will guide our patients through our out‑of‑network experience, greet all patients who enter the clinic with a smile, and execute 5‑star customer service. Friendly collaboration is valued to ensure everyone receives the care and support they need.
Qualifications
Previous customer service experience
Someone who is hospitable, welcoming, and team‑orientated
Strong communication skills and ability to multi‑task
A strong attention to detail and willingness to grow
BA/BS degree preferred, not required
What We Offer
Exceptional patient service is supported when the team is well‑cared for
Career growth opportunities with flexibility and time to be a human being, including further benefits:
One Medical paid membership. Learn more at onemedical.com/business
Mental Health benefits including paid time off and support services through Journey Live & employer‑sponsored EAP program
Medical, Dental, Vision benefits, and Commuter FSA Plan
401(K) Safe Harbor Match: 100% match of first 3% of annual compensation plus 50% of next 2%; total contribution not to exceed 4%
Generous paid time including PTO, floating holidays, company holidays, and mental health days
Commuter FSA Plans – pretax savings for travel to & from work
Employee perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. Gym membership discounts with Blink & Crunch Fitness
Company events – annual summer picnic and holiday awards celebration
Physical Requirements
Manual dexterity to manipulate office equipment and make written notations
Ability to use computer keyboard 90% of each workday
Hearing acuity to communicate over the telephone
Visual acuity to read information on computer screen
The ability to sit, stand, walk for extended periods of time
Occasionally lift 10 pounds floor to waist
Further Success Factors
Passion for hospitality and customer service
Self‑motivation and willingness to go above and beyond
Enjoyment of seeking opportunities to make an impact daily and connecting with people
A proactive, collaborative, team‑oriented attitude because we don’t work in silos
Celebrating wins and learning from losses with patients, colleagues, and communities
#J-18808-Ljbffr
Qualifications
Previous customer service experience
Someone who is hospitable, welcoming, and team‑orientated
Strong communication skills and ability to multi‑task
A strong attention to detail and willingness to grow
BA/BS degree preferred, not required
What We Offer
Exceptional patient service is supported when the team is well‑cared for
Career growth opportunities with flexibility and time to be a human being, including further benefits:
One Medical paid membership. Learn more at onemedical.com/business
Mental Health benefits including paid time off and support services through Journey Live & employer‑sponsored EAP program
Medical, Dental, Vision benefits, and Commuter FSA Plan
401(K) Safe Harbor Match: 100% match of first 3% of annual compensation plus 50% of next 2%; total contribution not to exceed 4%
Generous paid time including PTO, floating holidays, company holidays, and mental health days
Commuter FSA Plans – pretax savings for travel to & from work
Employee perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. Gym membership discounts with Blink & Crunch Fitness
Company events – annual summer picnic and holiday awards celebration
Physical Requirements
Manual dexterity to manipulate office equipment and make written notations
Ability to use computer keyboard 90% of each workday
Hearing acuity to communicate over the telephone
Visual acuity to read information on computer screen
The ability to sit, stand, walk for extended periods of time
Occasionally lift 10 pounds floor to waist
Further Success Factors
Passion for hospitality and customer service
Self‑motivation and willingness to go above and beyond
Enjoyment of seeking opportunities to make an impact daily and connecting with people
A proactive, collaborative, team‑oriented attitude because we don’t work in silos
Celebrating wins and learning from losses with patients, colleagues, and communities
#J-18808-Ljbffr