Patient Services Representative - Float
Neighborhood Healthcare, Temecula, CA, United States
Role Overview and Purpose
The Patient Services Representative – Float provides front‑office support across multiple clinic locations to ensure efficient patient access, scheduling coordination, and an excellent patient experience. This role serves as the first point of contact for patients and supports clinic operations by managing incoming calls, coordinating appointments, assisting with patient registration, and maintaining accurate scheduling workflows. This role communicates regularly with patients, providers, medical assistants, and leadership teams to ensure smooth clinic operations in a fast‑paced environment. This opportunity is for a Float Patient Services Representative role supporting the following clinics: Temecula, Hemet, Menifee, and Temecula Parkway. The role will be expected to float between these sites based on organizational needs.
Responsibilities
Serve as the first point of contact for patients, visitors, and incoming calls
Greet and assist patients in a courteous and professional manner
Schedule, reschedule, and confirm patient appointments in the electronic scheduling system
Conduct appointment reminder calls and communicate visit preparation instructions when needed
Provide clear information regarding clinic processes, appointments, and services
Coordinate scheduling workflows to ensure efficient patient access and clinic flow
Communicate with providers, medical assistants, and nursing staff regarding scheduling needs
Ensure providers have accurate appointment information and schedule updates
Support care teams by managing appointment availability, cancellations, and schedule adjustments
Verify patient demographics, insurance information, and registration data
Prepare and verify patient records prior to appointments
Track filled and cancelled appointments and update scheduling systems accordingly
Receive and record patient payments in the appropriate system when applicable
Ensure patient information is updated accurately in the electronic health record system
Provide front‑office support across multiple clinic locations based on operational needs
Communicate with site leadership upon arrival to determine front‑office priorities
Support clinics experiencing staffing shortages to maintain patient access and service continuity
Education / Experience
High School Diploma or GED required
Valid CA driver license and proof of auto insurance is required and maintained as a condition of employment
One year customer service experience required; healthcare experience preferred
Experience working with electronic medical records and multi‑line phone systems preferred
Bilingual preferred depending on site needs
Additional Qualifications
Strong communication and leadership abilities
Excellent verbal and written communication skills, including superior composition, typing, and proofreading skills
Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
Ability to successfully manage multiple tasks simultaneously
Excellent planning and organizational ability
Ability to work as part of a team as well as independently
Ability to work with highly confidential information in a professional and ethical manner
Ability to work under pressure and be flexible with changing site needs
Can work with people of all social and ethnic backgrounds and maintain confidentiality
Able to train and manage staff in a collaborative manner
Physical Requirements
Ability to lift/carry 20 lbs./weight
Ability to stand for long periods of time
Pay Range
$22.88 – $32.08 per hour, depending on experience. This Float Patient Services Representative role includes an additional $2.00 per hour float differential on top of the standard Patient Services Representative pay rate.
Compensation Disclosure
The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, budgetary considerations, and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.
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The Patient Services Representative – Float provides front‑office support across multiple clinic locations to ensure efficient patient access, scheduling coordination, and an excellent patient experience. This role serves as the first point of contact for patients and supports clinic operations by managing incoming calls, coordinating appointments, assisting with patient registration, and maintaining accurate scheduling workflows. This role communicates regularly with patients, providers, medical assistants, and leadership teams to ensure smooth clinic operations in a fast‑paced environment. This opportunity is for a Float Patient Services Representative role supporting the following clinics: Temecula, Hemet, Menifee, and Temecula Parkway. The role will be expected to float between these sites based on organizational needs.
Responsibilities
Serve as the first point of contact for patients, visitors, and incoming calls
Greet and assist patients in a courteous and professional manner
Schedule, reschedule, and confirm patient appointments in the electronic scheduling system
Conduct appointment reminder calls and communicate visit preparation instructions when needed
Provide clear information regarding clinic processes, appointments, and services
Coordinate scheduling workflows to ensure efficient patient access and clinic flow
Communicate with providers, medical assistants, and nursing staff regarding scheduling needs
Ensure providers have accurate appointment information and schedule updates
Support care teams by managing appointment availability, cancellations, and schedule adjustments
Verify patient demographics, insurance information, and registration data
Prepare and verify patient records prior to appointments
Track filled and cancelled appointments and update scheduling systems accordingly
Receive and record patient payments in the appropriate system when applicable
Ensure patient information is updated accurately in the electronic health record system
Provide front‑office support across multiple clinic locations based on operational needs
Communicate with site leadership upon arrival to determine front‑office priorities
Support clinics experiencing staffing shortages to maintain patient access and service continuity
Education / Experience
High School Diploma or GED required
Valid CA driver license and proof of auto insurance is required and maintained as a condition of employment
One year customer service experience required; healthcare experience preferred
Experience working with electronic medical records and multi‑line phone systems preferred
Bilingual preferred depending on site needs
Additional Qualifications
Strong communication and leadership abilities
Excellent verbal and written communication skills, including superior composition, typing, and proofreading skills
Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
Ability to successfully manage multiple tasks simultaneously
Excellent planning and organizational ability
Ability to work as part of a team as well as independently
Ability to work with highly confidential information in a professional and ethical manner
Ability to work under pressure and be flexible with changing site needs
Can work with people of all social and ethnic backgrounds and maintain confidentiality
Able to train and manage staff in a collaborative manner
Physical Requirements
Ability to lift/carry 20 lbs./weight
Ability to stand for long periods of time
Pay Range
$22.88 – $32.08 per hour, depending on experience. This Float Patient Services Representative role includes an additional $2.00 per hour float differential on top of the standard Patient Services Representative pay rate.
Compensation Disclosure
The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, budgetary considerations, and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.
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