Reservations Agent (Full-time)
Fairmont Hotels and Resorts, Wailea, HI, United States
Overview
Fairmont Kea Lani is Hawai‘i's only all-suite and villa luxury resort, located on Wailea's Polo Beach. We offer a state-of-the-art spa, island-inspired cuisine and authentic cultural experiences with opportunities for personal and professional growth.
Job Title
Reservations Agent
What is in it for you
Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like Basic insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
401(k) retirement savings plan and matching program
One complimentary duty meal for all employees that work more than 6 hours per shift
Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
Wellness Offerings
Exclusive employee benefits program offering discounted rates in Accor worldwide and discounts with brand partners
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference through our Corporate Social Responsibility activities
Job Description
All guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservations Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.
Responsibilities
Book and enter room reservation requests using the Property Management System (Opera)
Assist with Group Reservation and Wholesale Reservation areas where needed, including accurately entering group rooming lists and wholesale manifests
Ensure calls and emails are managed efficiently; complete administrative duties and maximize productivity
Take ownership of guest requests and inquiries, ensuring timely follow-up according to hotel standards
Review daily arrivals and audit duplicate reservations and special requests; communicate with Front Office/Guest Services to ensure requests are fulfilled
Update reservations to ensure a flawless check-in and check-out process
Maximize revenue by upselling guest rooms, recommending hotel facilities, and participating in monthly departmental sales promotions
Liaise with Sales and other departments to complete necessary tasks
Assist Reservations Manager to monitor day-to-day operations
Be knowledgeable about the island, the resort, and its offerings to be a trusted guide for guests
Maintain an atmosphere of aloha by providing engaging, personalized, timely, and efficient service
Promote and enforce health and safety awareness and understand emergency procedures
Follow hotel and departmental policies, procedures and service standards
Schedule
Due to the nature of the hospitality industry, employees are required to work varying schedules, including overnight, weekends and holidays, to accommodate the business and demands of the hotel.
Qualifications
Your experience and skills include:
1 year customer related experience required
Previous Property Manager System experience preferred
Must be able to speak, read, write and understand the English language
Requires good communication skills, both verbal and written
Service oriented with the ability to communicate effectively with individuals at all levels of authority
Basic computational ability
Computer skills including Microsoft Office applications
Experience with Property Manager System (Opera) and Central Reservation System (Opera) is highly preferred
Ability to multi-task and be detail-oriented in a fast-paced, high-volume environment
Strong interpersonal and problem-solving abilities
Problem-solving mindset with the ability to anticipate, prevent, identify opportunities and resolve them
Ability to work independently and prioritize tasks
Outstanding sales and guest service skills
Education
High School diploma (or equivalent) and/or vocational training
Additional Information
All candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This position does not offer sponsorship of work visas. Resumes submitted that cannot fulfill these requirements will not be considered.
Our commitment to Diversity & Inclusion
We are an inclusive company and aim to attract, recruit and promote diverse talent.
#J-18808-Ljbffr
Fairmont Kea Lani is Hawai‘i's only all-suite and villa luxury resort, located on Wailea's Polo Beach. We offer a state-of-the-art spa, island-inspired cuisine and authentic cultural experiences with opportunities for personal and professional growth.
Job Title
Reservations Agent
What is in it for you
Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like Basic insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
401(k) retirement savings plan and matching program
One complimentary duty meal for all employees that work more than 6 hours per shift
Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
Wellness Offerings
Exclusive employee benefits program offering discounted rates in Accor worldwide and discounts with brand partners
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference through our Corporate Social Responsibility activities
Job Description
All guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservations Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.
Responsibilities
Book and enter room reservation requests using the Property Management System (Opera)
Assist with Group Reservation and Wholesale Reservation areas where needed, including accurately entering group rooming lists and wholesale manifests
Ensure calls and emails are managed efficiently; complete administrative duties and maximize productivity
Take ownership of guest requests and inquiries, ensuring timely follow-up according to hotel standards
Review daily arrivals and audit duplicate reservations and special requests; communicate with Front Office/Guest Services to ensure requests are fulfilled
Update reservations to ensure a flawless check-in and check-out process
Maximize revenue by upselling guest rooms, recommending hotel facilities, and participating in monthly departmental sales promotions
Liaise with Sales and other departments to complete necessary tasks
Assist Reservations Manager to monitor day-to-day operations
Be knowledgeable about the island, the resort, and its offerings to be a trusted guide for guests
Maintain an atmosphere of aloha by providing engaging, personalized, timely, and efficient service
Promote and enforce health and safety awareness and understand emergency procedures
Follow hotel and departmental policies, procedures and service standards
Schedule
Due to the nature of the hospitality industry, employees are required to work varying schedules, including overnight, weekends and holidays, to accommodate the business and demands of the hotel.
Qualifications
Your experience and skills include:
1 year customer related experience required
Previous Property Manager System experience preferred
Must be able to speak, read, write and understand the English language
Requires good communication skills, both verbal and written
Service oriented with the ability to communicate effectively with individuals at all levels of authority
Basic computational ability
Computer skills including Microsoft Office applications
Experience with Property Manager System (Opera) and Central Reservation System (Opera) is highly preferred
Ability to multi-task and be detail-oriented in a fast-paced, high-volume environment
Strong interpersonal and problem-solving abilities
Problem-solving mindset with the ability to anticipate, prevent, identify opportunities and resolve them
Ability to work independently and prioritize tasks
Outstanding sales and guest service skills
Education
High School diploma (or equivalent) and/or vocational training
Additional Information
All candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This position does not offer sponsorship of work visas. Resumes submitted that cannot fulfill these requirements will not be considered.
Our commitment to Diversity & Inclusion
We are an inclusive company and aim to attract, recruit and promote diverse talent.
#J-18808-Ljbffr