Customer Service Representative Job
FYZICAL Therapy & Balance Centers, Brenham, TX, United States
Customer Service Representative – Brenham, TX 170066
As the first and last person our clients see when they enter and leave our facility, the Customer Service Representative is essential to daily operations. You will help patients get back to their lives through scheduling, communication, and support.
Responsibilities
Handle patient scheduling, appointments, and multi-phone line
Gather new patient data; keep track of all patient referrals
Disseminate information to patients; act as a go-between for patients and physicians
Send and keep a log of all reports sent to doctors
Collect all payments; insurance verification
Collect/open mail; distribute mail to proper areas/people
Send benefits paperwork to billing companies
Handle all scheduling and ensuing communication
Answer phones, act as a patient liaison, answer any questions from potential or current patients
Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
Collect new patient intake information; track all clinic referrals
Fax reports to physicians; keep a log of incoming reports
Verify insurance and track insurance‑covered visits; take copayments
Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
Communicate with the office manager and clinicians about scheduling/patient arrival
Skills & Qualifications
High school diploma or equivalent
Valid driver's license and reliable transportation
Great communicator and multitasker, detail‑oriented
Positive attitude, good work ethic, integrity and empathetic toward people that are in pain
H.S. graduate or GED certificate
Up-to-date DL and a dependable vehicle
Excellent at handling details, communicating and multitasking
Great demeanor, strong integrity and compassion
#J-18808-Ljbffr
As the first and last person our clients see when they enter and leave our facility, the Customer Service Representative is essential to daily operations. You will help patients get back to their lives through scheduling, communication, and support.
Responsibilities
Handle patient scheduling, appointments, and multi-phone line
Gather new patient data; keep track of all patient referrals
Disseminate information to patients; act as a go-between for patients and physicians
Send and keep a log of all reports sent to doctors
Collect all payments; insurance verification
Collect/open mail; distribute mail to proper areas/people
Send benefits paperwork to billing companies
Handle all scheduling and ensuing communication
Answer phones, act as a patient liaison, answer any questions from potential or current patients
Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
Collect new patient intake information; track all clinic referrals
Fax reports to physicians; keep a log of incoming reports
Verify insurance and track insurance‑covered visits; take copayments
Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
Communicate with the office manager and clinicians about scheduling/patient arrival
Skills & Qualifications
High school diploma or equivalent
Valid driver's license and reliable transportation
Great communicator and multitasker, detail‑oriented
Positive attitude, good work ethic, integrity and empathetic toward people that are in pain
H.S. graduate or GED certificate
Up-to-date DL and a dependable vehicle
Excellent at handling details, communicating and multitasking
Great demeanor, strong integrity and compassion
#J-18808-Ljbffr