Individual Onboarding Specialist
Premier Community Supports, LLC, Roseburg, OR, United States
Description
Premier Community Supports delivers high-quality, person-centered care across in-home and community-based services including day programs, positive behaviour supports, and 24-hour residential assistance. Founded on integrity, quality, and a genuine passion for our work, our experienced team reliably delivers safe, engaging, and customised care.
We partner closely with families, guardians, case managers, and other caregivers to deeply understand the Individual’s needs and goals. Through collaborative planning and a fun, supportive environment, we empower Individuals to thrive at home and in the community.
Location
Roseburg, OR
About the Role
We’re looking for a detail-driven Individual Onboarding Specialist to join our Services team. In this role, you’ll be the engine behind a smooth, accurate onboarding experience for individuals receiving services ensuring systems are up to date, compliant, and ready to support high-quality care.
This is a great opportunity for someone who thrives in structured environments, enjoys data accuracy, and wants to make a meaningful impact behind the scenes.
Essential Responsibilities
Manage the lifecycle of individual onboarding and records, ensuring everything is accurate, compliant, and up to date.
Create and maintain individual profiles in internal systems (RS2/MITC)
Update authorisations, renewals, and demographic information
Develop and maintain Individual Protocols and Safety Plans
Match and authorise DSPs to individuals in scheduling systems
Process onboarding requests and manage shared inbox communications
Archive and unarchive individual records as needed
Support staff with timekeeping and service note issues
Ensure all work meets accuracy, compliance, and documentation standards
Track and complete tasks using Salesforce
Maintain strict data integrity, confidentiality, and security practices
Assist with additional projects and operational needs as assigned
Skills & Competencies
Exceptional attention to detail and organisation
Clear, professional communication (email, phone, in-person)
Time management and ability to prioritise competing tasks
Problem-solving and critical thinking skills
Ability to adapt to changing processes and deadlines
Strong teamwork and relationship-building skills
Conflict resolution and sound decision-making
Work is completed accurately, efficiently, and on time
Systems and records remain audit-ready and compliant
Strong collaboration with staff, DSPs, and internal teams
Consistent adherence to safety, privacy (HIPAA), and company policies
Ability to manage multiple priorities in a fast-changing environment
Qualifications
High school diploma or equivalent
Strong computer skills (Microsoft Word, Excel, and data entry systems)
Typing speed of 40+ WPM with high accuracy
Solid grammar, spelling, and written communication skills
Ability to handle confidential information with professionalism
Preferred
Experience in the intellectual and developmental disabilities (IDD) field
Familiarity with administrative or onboarding processes
Additional Requirements
Ability to pass a drug test (if required)
Willingness to learn CPR/First Aid and ISP-related practices
Valid driver’s licence, insurance, and reliable transportation
Certificates, Licences, Registrations
Valid driver licence, car insurance, and reliable transportation required.
What We Offer
Health, dental, vision benefits available with 75% of employee cost paid by Premier
Accrue up to 80 hours of PTO (paid time off) per year
401K offered after 90 days of employment with up to 4% employer match
Pay Period: 1st and 16th of the month
Training and professional development opportunities
A fulfilling role where your work truly makes a difference
A collaborative team environment with supportive leadership and meaningful peer relationships
Why Join Us
Onboarding specialists play a critical role in ensuring smooth operations and positive outcomes by managing documentation, compliance, and system accuracy key factors in organisational success and service quality. In this role, your work directly supports both staff and individuals receiving services.
#J-18808-Ljbffr
Premier Community Supports delivers high-quality, person-centered care across in-home and community-based services including day programs, positive behaviour supports, and 24-hour residential assistance. Founded on integrity, quality, and a genuine passion for our work, our experienced team reliably delivers safe, engaging, and customised care.
We partner closely with families, guardians, case managers, and other caregivers to deeply understand the Individual’s needs and goals. Through collaborative planning and a fun, supportive environment, we empower Individuals to thrive at home and in the community.
Location
Roseburg, OR
About the Role
We’re looking for a detail-driven Individual Onboarding Specialist to join our Services team. In this role, you’ll be the engine behind a smooth, accurate onboarding experience for individuals receiving services ensuring systems are up to date, compliant, and ready to support high-quality care.
This is a great opportunity for someone who thrives in structured environments, enjoys data accuracy, and wants to make a meaningful impact behind the scenes.
Essential Responsibilities
Manage the lifecycle of individual onboarding and records, ensuring everything is accurate, compliant, and up to date.
Create and maintain individual profiles in internal systems (RS2/MITC)
Update authorisations, renewals, and demographic information
Develop and maintain Individual Protocols and Safety Plans
Match and authorise DSPs to individuals in scheduling systems
Process onboarding requests and manage shared inbox communications
Archive and unarchive individual records as needed
Support staff with timekeeping and service note issues
Ensure all work meets accuracy, compliance, and documentation standards
Track and complete tasks using Salesforce
Maintain strict data integrity, confidentiality, and security practices
Assist with additional projects and operational needs as assigned
Skills & Competencies
Exceptional attention to detail and organisation
Clear, professional communication (email, phone, in-person)
Time management and ability to prioritise competing tasks
Problem-solving and critical thinking skills
Ability to adapt to changing processes and deadlines
Strong teamwork and relationship-building skills
Conflict resolution and sound decision-making
Work is completed accurately, efficiently, and on time
Systems and records remain audit-ready and compliant
Strong collaboration with staff, DSPs, and internal teams
Consistent adherence to safety, privacy (HIPAA), and company policies
Ability to manage multiple priorities in a fast-changing environment
Qualifications
High school diploma or equivalent
Strong computer skills (Microsoft Word, Excel, and data entry systems)
Typing speed of 40+ WPM with high accuracy
Solid grammar, spelling, and written communication skills
Ability to handle confidential information with professionalism
Preferred
Experience in the intellectual and developmental disabilities (IDD) field
Familiarity with administrative or onboarding processes
Additional Requirements
Ability to pass a drug test (if required)
Willingness to learn CPR/First Aid and ISP-related practices
Valid driver’s licence, insurance, and reliable transportation
Certificates, Licences, Registrations
Valid driver licence, car insurance, and reliable transportation required.
What We Offer
Health, dental, vision benefits available with 75% of employee cost paid by Premier
Accrue up to 80 hours of PTO (paid time off) per year
401K offered after 90 days of employment with up to 4% employer match
Pay Period: 1st and 16th of the month
Training and professional development opportunities
A fulfilling role where your work truly makes a difference
A collaborative team environment with supportive leadership and meaningful peer relationships
Why Join Us
Onboarding specialists play a critical role in ensuring smooth operations and positive outcomes by managing documentation, compliance, and system accuracy key factors in organisational success and service quality. In this role, your work directly supports both staff and individuals receiving services.
#J-18808-Ljbffr