Patient Access Representative | The Spine Center | 40hrs/week
Sanford Health, Rapid City, SD, United States
Facility
Black Hills Ortho Spine Ctr
Location
Rapid City, SD
Address
7220 Mt Rushmore Rd, Rapid City, SD 57702, USA
Shift
8 Hours - Day Shifts
Job Schedule
Full time
Weekly Hours
40.00
Salary Range
$16.25 - $23.00
Hours
Monday thru Thursday 8:00am-5:00pm and Friday 8:00am-3:00pm.
Job Summary
Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility is to provide extraordinary customer service to patients in every interaction. As the first point of contact, you will create a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.
Responsibilities
Registration
Greet patients & verify demographics
Create, scan & route documents or electronic forms
Explain documents and capture signatures on necessary paperwork
Establish and assign financial responsibility and assist with arrangements while adhering to policies and procedures
Collect co-payments, pre-payments, and payments on account balances
Work through the registration work queue to address and resolve registration errors or denied insurance claims
Scheduling
Work with nursing team & providers to coordinate & schedule appointments to meet patient needs and provider schedules
Obtain and coordinate referrals & conduct pre-authorization
Arrange interpreter services
Check patients in/out
Operate multi-line phone
Resolve work queue issues, manage recall and waitlists, and serve as switchboard operator calling codes and paging providers
Additional Duties May Include
Preparation & coordination of charts
Organize supporting provider documents
Initiation & collaboration of patient financial assistance
Track patient visits & health information management on patient accounts
Compile, distribute, administer, and score assessments
Coordinate Telemed appointments
Make reminder calls for appointments
Hospital admission
Office duties such as making copies or sending faxes
Qualifications
High school diploma or equivalent preferred; post-secondary education helpful. One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months of customer service experience desired. May require BLS for certain locations and/or settings.
Benefits
Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits.
Legal Statements
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.
Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.
Job Information
Req Number: R-0258168
Job Function: Revenue Cycle
#J-18808-Ljbffr
Black Hills Ortho Spine Ctr
Location
Rapid City, SD
Address
7220 Mt Rushmore Rd, Rapid City, SD 57702, USA
Shift
8 Hours - Day Shifts
Job Schedule
Full time
Weekly Hours
40.00
Salary Range
$16.25 - $23.00
Hours
Monday thru Thursday 8:00am-5:00pm and Friday 8:00am-3:00pm.
Job Summary
Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility is to provide extraordinary customer service to patients in every interaction. As the first point of contact, you will create a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.
Responsibilities
Registration
Greet patients & verify demographics
Create, scan & route documents or electronic forms
Explain documents and capture signatures on necessary paperwork
Establish and assign financial responsibility and assist with arrangements while adhering to policies and procedures
Collect co-payments, pre-payments, and payments on account balances
Work through the registration work queue to address and resolve registration errors or denied insurance claims
Scheduling
Work with nursing team & providers to coordinate & schedule appointments to meet patient needs and provider schedules
Obtain and coordinate referrals & conduct pre-authorization
Arrange interpreter services
Check patients in/out
Operate multi-line phone
Resolve work queue issues, manage recall and waitlists, and serve as switchboard operator calling codes and paging providers
Additional Duties May Include
Preparation & coordination of charts
Organize supporting provider documents
Initiation & collaboration of patient financial assistance
Track patient visits & health information management on patient accounts
Compile, distribute, administer, and score assessments
Coordinate Telemed appointments
Make reminder calls for appointments
Hospital admission
Office duties such as making copies or sending faxes
Qualifications
High school diploma or equivalent preferred; post-secondary education helpful. One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months of customer service experience desired. May require BLS for certain locations and/or settings.
Benefits
Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits.
Legal Statements
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.
Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.
Job Information
Req Number: R-0258168
Job Function: Revenue Cycle
#J-18808-Ljbffr