Caseworker II - Office of Homeless Solutions
City of Phoenix, Phoenix, AZ, United States
About This Position
The City of Phoenix Office of Homeless Solutions is seeking creative, data-driven, solutions-oriented professionals to help make a meaningful impact within the homeless services system in the region as a Caseworker II. The Office of Homeless Solutions (OHS) provides support for people experiencing homelessness and is committed to ending homelessness through a comprehensive, regional approach to shelter and heat relief, outreach, supportive and behavioral health services, homelessness prevention, and supportive housing. The Office of Homeless Solutions engages in outreach to individuals, unaccompanied youth, families, and veterans.
Responsibilities
Caseworker II's work with community organizations, neighborhoods, and police, responding to the needs of homeless individuals and families. They provide outreach and meet clients where they are in the community. The Caseworker II develops and implements casework plans and strategies designed to meet client needs and goals in attaining economic self‑sufficiency, and social and emotional well‑being. Client needs relate to areas such as housing, finances, education, employment, health, and substance abuse. Work involves engaging, interviewing, triaging, determining eligibility for social services, counseling, conducting site visits, and providing follow‑up. Responsibilities include assisting the homeless population in providing emergency temporary shelter, case management, crisis intervention, community outreach, and resources in developing case plans to assist in becoming self‑sufficient. Additionally, this position includes assisting with the City's PHX C.A.R.E.S., a coordinated response for neighborhoods and individuals experiencing homelessness through education, resources, and encampment cleanups.
Ideal Candidate
Thrives in a fast‑paced environment and manages stressful situations with competing deadlines in an accurate and efficient manner.
Knowledge of responses to traumatic incidents, substance use disorder, behavioral health experience, and grief responses.
Possesses a broad understanding of homeless and housing programs, including outreach, shelter programming, and supportive housing.
Possesses strong computer skills with a working knowledge of all Microsoft applications, including PowerPoint, and procurement procedures.
Ability to provide peer support services and models.
Ability to work as a team player and with the homeless population.
Ability to conduct outreach in neighborhoods and communities throughout the City of Phoenix.
Ability to de‑escalate situations, as needed.
Pay Range
Pay Range: $23.74 - $42.64 per hour.
Hiring Range: $23.74 - $35.08 per hour.
Pay Range Explanation
Pay range is the entire compensation range for the position classification.
Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
Promotions occur when the last two digits of the pay grade increase.
Demotions occur when the last two digits of the pay grade decrease.
Lateral transfers occur when there is no change to the last two digits of the pay grade.
When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.
Benefits
Traditional pension with employer and employee contributions, click here for more details: Pension Information
401(a) and 457 plans with employer contributions
Choice of generous medical HMO, PPO, or HSA/HDHP plans
Medical enrollment includes a monthly $150 City contribution to a Post‑Employment Health Plan
Wellness incentive of up to $720 annually
Dental, vision, and life insurance options
Employer paid long‑term disability
Free Bus/light rail pass
Tuition reimbursement program up to $6,500 per year
Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12‑month period
Federal Student Loan Forgiveness offered through Savi
For more details, visit: Unit 007 Benefits
Minimum Qualifications
Two years of experience in casework management, counseling, working with crime victims, or related activities.
Bachelor's degree in social work or a related field.
Other combinations of experience and education that meet the minimum requirements may be substituted.
All finalists for positions are subject to a criminal background check applicable to the department or position.
This position requires the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
For information regarding pre‑screening and driving positions, click here.
The City job description can be found here.
Preferred Qualifications
Experience providing customer service to a diverse population.
Experience conducting outreach in neighborhoods and communities.
Experience developing case plans in a case management setting.
Experience working with homeless services organizations directly and developing resources.
Experience developing resources and/or working with community partners.
Experience with the coordination of referrals on the issue of homeless services.
Experience with HMIS and/or documenting and updating client case notes and services provided.
Experience in providing homeless and crisis intervention services including community based social services and resources.
Recruitment Dates
Recruitment closes May 5, 2026. All materials must be received by 11:59 p.m. on this date.
Equal Opportunity Employer
City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.
#J-18808-Ljbffr
The City of Phoenix Office of Homeless Solutions is seeking creative, data-driven, solutions-oriented professionals to help make a meaningful impact within the homeless services system in the region as a Caseworker II. The Office of Homeless Solutions (OHS) provides support for people experiencing homelessness and is committed to ending homelessness through a comprehensive, regional approach to shelter and heat relief, outreach, supportive and behavioral health services, homelessness prevention, and supportive housing. The Office of Homeless Solutions engages in outreach to individuals, unaccompanied youth, families, and veterans.
Responsibilities
Caseworker II's work with community organizations, neighborhoods, and police, responding to the needs of homeless individuals and families. They provide outreach and meet clients where they are in the community. The Caseworker II develops and implements casework plans and strategies designed to meet client needs and goals in attaining economic self‑sufficiency, and social and emotional well‑being. Client needs relate to areas such as housing, finances, education, employment, health, and substance abuse. Work involves engaging, interviewing, triaging, determining eligibility for social services, counseling, conducting site visits, and providing follow‑up. Responsibilities include assisting the homeless population in providing emergency temporary shelter, case management, crisis intervention, community outreach, and resources in developing case plans to assist in becoming self‑sufficient. Additionally, this position includes assisting with the City's PHX C.A.R.E.S., a coordinated response for neighborhoods and individuals experiencing homelessness through education, resources, and encampment cleanups.
Ideal Candidate
Thrives in a fast‑paced environment and manages stressful situations with competing deadlines in an accurate and efficient manner.
Knowledge of responses to traumatic incidents, substance use disorder, behavioral health experience, and grief responses.
Possesses a broad understanding of homeless and housing programs, including outreach, shelter programming, and supportive housing.
Possesses strong computer skills with a working knowledge of all Microsoft applications, including PowerPoint, and procurement procedures.
Ability to provide peer support services and models.
Ability to work as a team player and with the homeless population.
Ability to conduct outreach in neighborhoods and communities throughout the City of Phoenix.
Ability to de‑escalate situations, as needed.
Pay Range
Pay Range: $23.74 - $42.64 per hour.
Hiring Range: $23.74 - $35.08 per hour.
Pay Range Explanation
Pay range is the entire compensation range for the position classification.
Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
Promotions occur when the last two digits of the pay grade increase.
Demotions occur when the last two digits of the pay grade decrease.
Lateral transfers occur when there is no change to the last two digits of the pay grade.
When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.
Benefits
Traditional pension with employer and employee contributions, click here for more details: Pension Information
401(a) and 457 plans with employer contributions
Choice of generous medical HMO, PPO, or HSA/HDHP plans
Medical enrollment includes a monthly $150 City contribution to a Post‑Employment Health Plan
Wellness incentive of up to $720 annually
Dental, vision, and life insurance options
Employer paid long‑term disability
Free Bus/light rail pass
Tuition reimbursement program up to $6,500 per year
Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12‑month period
Federal Student Loan Forgiveness offered through Savi
For more details, visit: Unit 007 Benefits
Minimum Qualifications
Two years of experience in casework management, counseling, working with crime victims, or related activities.
Bachelor's degree in social work or a related field.
Other combinations of experience and education that meet the minimum requirements may be substituted.
All finalists for positions are subject to a criminal background check applicable to the department or position.
This position requires the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
For information regarding pre‑screening and driving positions, click here.
The City job description can be found here.
Preferred Qualifications
Experience providing customer service to a diverse population.
Experience conducting outreach in neighborhoods and communities.
Experience developing case plans in a case management setting.
Experience working with homeless services organizations directly and developing resources.
Experience developing resources and/or working with community partners.
Experience with the coordination of referrals on the issue of homeless services.
Experience with HMIS and/or documenting and updating client case notes and services provided.
Experience in providing homeless and crisis intervention services including community based social services and resources.
Recruitment Dates
Recruitment closes May 5, 2026. All materials must be received by 11:59 p.m. on this date.
Equal Opportunity Employer
City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.
#J-18808-Ljbffr