Help Desk Engineer
CRB Workforce, Andover, MA, United States
Help Desk Engineer
We have one open position. Please apply and we can discuss!
Location:
On-site, Andover, MA
Salary:
$24-28/hour
Type:
Contract
Sponsorship Available:
No
Most Important:
3+ years experience in help desk support with Mac and Windows environments
Core tech stack: Active Directory, Office 365, AWS, OKTA (or similar), Apple Business Manager, JAMF
Good technical background
Qualifications:
Advanced experience with Incident Management and ITSM platforms
Proficiency in PowerShell and system management tools (e.g., SCCM/SMS)
Expertise in Microsoft and Apple hardware/software environments
Experience with disk imaging and deployment tools
Excellent communication, documentation, and customer service skills
Strong troubleshooting, problem-solving, and task prioritization abilities
Capable of lifting and handling IT equipment (PCs, servers, peripherals)
Preferred (optional):
Additional IT certifications (e.g., Apple, Microsoft, AWS)
Responsibilities:
Provide end-user support via calls, emails, and walk-ups for both Mac and Windows systems
Troubleshoot and resolve software and hardware issues
Build and deploy new system images
Manage and close incidents in the ITSM/ticketing system
Perform installs, moves, adds, and changes (IMAC)
Diagnose and resolve OS configuration issues
Reinstall and configure software, drivers, and add-ins
Support additional onsite IT technical needs
If the above seems like a fit, then apply!!
CRB Workforce, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
#J-18808-Ljbffr
We have one open position. Please apply and we can discuss!
Location:
On-site, Andover, MA
Salary:
$24-28/hour
Type:
Contract
Sponsorship Available:
No
Most Important:
3+ years experience in help desk support with Mac and Windows environments
Core tech stack: Active Directory, Office 365, AWS, OKTA (or similar), Apple Business Manager, JAMF
Good technical background
Qualifications:
Advanced experience with Incident Management and ITSM platforms
Proficiency in PowerShell and system management tools (e.g., SCCM/SMS)
Expertise in Microsoft and Apple hardware/software environments
Experience with disk imaging and deployment tools
Excellent communication, documentation, and customer service skills
Strong troubleshooting, problem-solving, and task prioritization abilities
Capable of lifting and handling IT equipment (PCs, servers, peripherals)
Preferred (optional):
Additional IT certifications (e.g., Apple, Microsoft, AWS)
Responsibilities:
Provide end-user support via calls, emails, and walk-ups for both Mac and Windows systems
Troubleshoot and resolve software and hardware issues
Build and deploy new system images
Manage and close incidents in the ITSM/ticketing system
Perform installs, moves, adds, and changes (IMAC)
Diagnose and resolve OS configuration issues
Reinstall and configure software, drivers, and add-ins
Support additional onsite IT technical needs
If the above seems like a fit, then apply!!
CRB Workforce, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
#J-18808-Ljbffr