Help Desk Tech – MIDS – TS/SCI w. CI Polygraph
General Dynamics Information Technology, Colorado Springs, CO, United States
Overview
Req ID:
RQ218763
Type of Requisition:
Regular
Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph
Public Trust/Other Required:
None
Job Family:
Technical Support Services
Skills:
Customer Service, Help Desk Support, Troubleshooting
Certifications:
Security+, CE – Comptia Security+ – Comptia Security
Experience:
4 + years of related experience
US Citizenship Required:
Yes
Job Description:
Help Desk Technician
MIDS: 2200-0600
Job Summary
Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.
Responsibilities
Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Diagnose, identify, isolate, and analyze problems utilizing historical database records.
May route calls to product line specialists, application, or system support specialists.
Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems.
Qualifications
What You’ll Need to Succeed:
Required Education and Experience:
Help Desk Technician IV – HS diploma +1 year of experience
Note:
Years of experience can count in place of education and education can count in place of years of experience in some cases.
Required Certifications:
Security+ CE
PWS 9.1
TS/SCI and CI Polygraph Required; US Citizenship Required
Location & Benefits
Location: Customer Site
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
Compensation:
The likely hourly rate for this position is between $24.52 – $33.18. This is not, however, a guarantee of compensation or salary. Salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Total Rewards:
Our benefits package for all US-based employees includes medical plan options, dental, vision, 401(k), flexible spending, paid time off, and disability and life insurance options. We regularly review our Total Rewards package to reflect what our employees value.
About GDIT:
A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts operate across 50 countries worldwide, offering capabilities in digital modernization, AI/ML, Cloud, Cyber, and application development.
Join our Talent Community to stay up to date on our career opportunities and events at the transit site. (Note: remove hyperlink in final version)
Equal Opportunity Employer
/ Individuals with Disabilities / Protected Veterans
#J-18808-Ljbffr
Req ID:
RQ218763
Type of Requisition:
Regular
Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph
Public Trust/Other Required:
None
Job Family:
Technical Support Services
Skills:
Customer Service, Help Desk Support, Troubleshooting
Certifications:
Security+, CE – Comptia Security+ – Comptia Security
Experience:
4 + years of related experience
US Citizenship Required:
Yes
Job Description:
Help Desk Technician
MIDS: 2200-0600
Job Summary
Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.
Responsibilities
Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Diagnose, identify, isolate, and analyze problems utilizing historical database records.
May route calls to product line specialists, application, or system support specialists.
Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems.
Qualifications
What You’ll Need to Succeed:
Required Education and Experience:
Help Desk Technician IV – HS diploma +1 year of experience
Note:
Years of experience can count in place of education and education can count in place of years of experience in some cases.
Required Certifications:
Security+ CE
PWS 9.1
TS/SCI and CI Polygraph Required; US Citizenship Required
Location & Benefits
Location: Customer Site
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
Compensation:
The likely hourly rate for this position is between $24.52 – $33.18. This is not, however, a guarantee of compensation or salary. Salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Total Rewards:
Our benefits package for all US-based employees includes medical plan options, dental, vision, 401(k), flexible spending, paid time off, and disability and life insurance options. We regularly review our Total Rewards package to reflect what our employees value.
About GDIT:
A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts operate across 50 countries worldwide, offering capabilities in digital modernization, AI/ML, Cloud, Cyber, and application development.
Join our Talent Community to stay up to date on our career opportunities and events at the transit site. (Note: remove hyperlink in final version)
Equal Opportunity Employer
/ Individuals with Disabilities / Protected Veterans
#J-18808-Ljbffr