Help Desk Tech - MIDS - TS/SCI w. CI Polygraph
General Dynamics Information Technology, Colorado Springs, CO, United States
Overview
Req ID:
RQ218763
Type of Requisition:
Regular
Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph
Public Trust/Other Required:
None
Job Family:
Technical Support Services
Skills:
Customer Service, Help Desk Support, Troubleshooting
Certifications:
Security+, CE - Comptia Security+ - Comptia Security
Experience:
4 + years of related experience
US Citizenship Required:
Yes
Job Description:
Help Desk Technician
Shift:
MIDS: 2200-0600
Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.
Responsibilities
Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
Resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
Diagnose, identify, isolate, and analyze problems utilizing historical database records
May route calls to product line specialists, application, or system support specialists
Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems
Qualifications
WHAT YOU’LL NEED TO SUCCEED:
Required Education and Experience:
Help Desk Technician IV - HS diploma + 1 year of experience
Additional Note:
Years of experience can count in place of education and education can count in place of years of experience in some cases.
Required Certifications:
Security+ CE
PWS 9.1
Clearance:
TS/SCI and CI Polygraph Required; US Citizenship Required
Location:
Customer Site
Company & Benefits
GDIT is your place: 401K with company match; comprehensive health and wellness packages; internal mobility team dedicated to helping you own your career; professional growth opportunities including paid education and certifications; cutting-edge technology you can learn from; rest and recharge with paid vacation and holidays.
Compensation:
The likely hourly rate for this position is between $24.52 - $33.18. This is not a guaranteed range and salary will be set based on experience, geographic location, and contractual requirements.
Note:
Our benefits package for all US-based employees includes a variety of medical plan options, dental, vision, and a 401(k) plan with company match. We offer flexible work weeks where possible and various paid time off plans. Other offerings include disability, life, and travel insurance options. Total Rewards are reviewed regularly.
About Us:
We are GDIT, a global technology and professional services company delivering consulting, technology, and mission services to government agencies. We operate in over 50 countries worldwide with capabilities in digital modernization, AI/ML, Cloud, Cyber, and application development.
Join Our Talent Community:
https://gdit.com/tc
Equal Opportunity Employer:
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
#J-18808-Ljbffr
Req ID:
RQ218763
Type of Requisition:
Regular
Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph
Public Trust/Other Required:
None
Job Family:
Technical Support Services
Skills:
Customer Service, Help Desk Support, Troubleshooting
Certifications:
Security+, CE - Comptia Security+ - Comptia Security
Experience:
4 + years of related experience
US Citizenship Required:
Yes
Job Description:
Help Desk Technician
Shift:
MIDS: 2200-0600
Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.
Responsibilities
Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
Resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
Diagnose, identify, isolate, and analyze problems utilizing historical database records
May route calls to product line specialists, application, or system support specialists
Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems
Qualifications
WHAT YOU’LL NEED TO SUCCEED:
Required Education and Experience:
Help Desk Technician IV - HS diploma + 1 year of experience
Additional Note:
Years of experience can count in place of education and education can count in place of years of experience in some cases.
Required Certifications:
Security+ CE
PWS 9.1
Clearance:
TS/SCI and CI Polygraph Required; US Citizenship Required
Location:
Customer Site
Company & Benefits
GDIT is your place: 401K with company match; comprehensive health and wellness packages; internal mobility team dedicated to helping you own your career; professional growth opportunities including paid education and certifications; cutting-edge technology you can learn from; rest and recharge with paid vacation and holidays.
Compensation:
The likely hourly rate for this position is between $24.52 - $33.18. This is not a guaranteed range and salary will be set based on experience, geographic location, and contractual requirements.
Note:
Our benefits package for all US-based employees includes a variety of medical plan options, dental, vision, and a 401(k) plan with company match. We offer flexible work weeks where possible and various paid time off plans. Other offerings include disability, life, and travel insurance options. Total Rewards are reviewed regularly.
About Us:
We are GDIT, a global technology and professional services company delivering consulting, technology, and mission services to government agencies. We operate in over 50 countries worldwide with capabilities in digital modernization, AI/ML, Cloud, Cyber, and application development.
Join Our Talent Community:
https://gdit.com/tc
Equal Opportunity Employer:
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
#J-18808-Ljbffr