Tier 2 Tech Support Specialist - On-site Escalations

Exacom, Inc. is seeking a Technical Support Technician (Tier 2) in Manchester, NH. This full-time role involves troubleshooting and resolving technical issues, primarily for Tier 1 resellers. Ideal candidates should possess a degree in IT or systems management and have at least 2 years of technical support experience. Responsibilities include managing support tickets, maintaining a technical knowledge base, and providing excellent customer service. Candidates must have strong analytical and problem-solving skills, and familiarity with Microsoft Windows Operating systems is essential.
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