L3 Support Desk Engineer - Tampa, FL 1000711
Dexian DISYS, Tampa, FL, United States
Location:
Tampa, FL (Onsite initially; hybrid possible over time)
Employment Type:
FullTime / ContracttoHire
Work Model:
5 days onsite required during initial onboarding period
Travel:
Minimal local travel (approximately 5 hours per month)
Position Overview
We are seeking a
Level 3 Desktop Support / Systems Support Engineer
to join a growing
Managed Service Provider (MSP)
environment. This is a senior, hands‑on technical role supporting
external client environments
(approximately 95%) as well as internal systems. The ideal candidate is a
strong technical generalist
with deep Microsoft expertise, solid networking fundamentals, and real MSP experience. This role requires the ability to diagnose and resolve complex issues across
end‑user systems, servers, networks, security, and cloud platforms , while maintaining excellent customer communication and ownership of issues through resolution.
Key Responsibilities
Deliver Tier 1-3 technical support via phone, email, remote tools, and onsite visits
Own service tickets end‑to‑end, including escalations, follow‑ups, and client communication
Evaluate, prioritize, and resolve service requests in accordance with defined SLAs
Troubleshoot and resolve complex issues across desktops, servers, networks, and cloud systems
Microsoft & Systems Administration
Support Microsoft technologies including:
Microsoft Entra ID / Azure Active Directory
Microsoft 365 administration
Group Policies (GPOs)
Intune, Autopilot, and device management
Support
Windows Server and desktop operating systems
Manage and troubleshoot
on‑prem and cloud hybrid environments
Assist with
Azure infrastructure and cloud migration initiatives
Networking, Security & Infrastructure
Troubleshoot
LAN/WAN, routing, switching, VLANs , and wireless access points
Support
VPN connectivity , including understanding VPN handshake processes and authentication stages
Configure and support
firewalls, network devices, and security policies
Assist with
backup, recovery, disaster recovery, and business continuity
solutions
Troubleshoot virtualization platforms including
VMware, HyperV, and related storage technologies
Automation, Documentation & Continuous Improvement
Contribute to automation and workflow efficiency initiatives
Support infrastructure upgrades, migrations, and system enhancements
Maintain
accurate documentation
of client environments, configurations, and changes
Develop and follow standard operating procedures (SOPs)
Mentor and support Level 1 and Level 2 technicians
Client & Team Collaboration
Provide regular and transparent status updates to clients and internal stakeholders
Collaborate with internal engineering teams, vendors, and partners for issue resolution
Recommend technology improvements to enhance performance, stability, and security
Participate in an on‑call rotation for after‑hours escalation support
Required Qualifications
Experience
5+ years of Managed Service Provider (MSP) experience (mandatory)
10+ years of overall IT experience
Proven hands‑on systems administration background (not consultant‑only)
Experience supporting
large MSP client environments
Technical Skills (Must Have)
Advanced Microsoft stack expertise (AD, M365, GPOs, Azure fundamentals)
Strong networking fundamentals (TCP/IP, DNS, DHCP, routing, switching)
VPN troubleshooting and security concepts
Windows Server administration
Experience with ticketing systems (e.g., ServiceNow, ConnectWise, Autotask)
Exposure to firewalls, wireless access points, and VLANs
Equal Opportunity Employer
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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Tampa, FL (Onsite initially; hybrid possible over time)
Employment Type:
FullTime / ContracttoHire
Work Model:
5 days onsite required during initial onboarding period
Travel:
Minimal local travel (approximately 5 hours per month)
Position Overview
We are seeking a
Level 3 Desktop Support / Systems Support Engineer
to join a growing
Managed Service Provider (MSP)
environment. This is a senior, hands‑on technical role supporting
external client environments
(approximately 95%) as well as internal systems. The ideal candidate is a
strong technical generalist
with deep Microsoft expertise, solid networking fundamentals, and real MSP experience. This role requires the ability to diagnose and resolve complex issues across
end‑user systems, servers, networks, security, and cloud platforms , while maintaining excellent customer communication and ownership of issues through resolution.
Key Responsibilities
Deliver Tier 1-3 technical support via phone, email, remote tools, and onsite visits
Own service tickets end‑to‑end, including escalations, follow‑ups, and client communication
Evaluate, prioritize, and resolve service requests in accordance with defined SLAs
Troubleshoot and resolve complex issues across desktops, servers, networks, and cloud systems
Microsoft & Systems Administration
Support Microsoft technologies including:
Microsoft Entra ID / Azure Active Directory
Microsoft 365 administration
Group Policies (GPOs)
Intune, Autopilot, and device management
Support
Windows Server and desktop operating systems
Manage and troubleshoot
on‑prem and cloud hybrid environments
Assist with
Azure infrastructure and cloud migration initiatives
Networking, Security & Infrastructure
Troubleshoot
LAN/WAN, routing, switching, VLANs , and wireless access points
Support
VPN connectivity , including understanding VPN handshake processes and authentication stages
Configure and support
firewalls, network devices, and security policies
Assist with
backup, recovery, disaster recovery, and business continuity
solutions
Troubleshoot virtualization platforms including
VMware, HyperV, and related storage technologies
Automation, Documentation & Continuous Improvement
Contribute to automation and workflow efficiency initiatives
Support infrastructure upgrades, migrations, and system enhancements
Maintain
accurate documentation
of client environments, configurations, and changes
Develop and follow standard operating procedures (SOPs)
Mentor and support Level 1 and Level 2 technicians
Client & Team Collaboration
Provide regular and transparent status updates to clients and internal stakeholders
Collaborate with internal engineering teams, vendors, and partners for issue resolution
Recommend technology improvements to enhance performance, stability, and security
Participate in an on‑call rotation for after‑hours escalation support
Required Qualifications
Experience
5+ years of Managed Service Provider (MSP) experience (mandatory)
10+ years of overall IT experience
Proven hands‑on systems administration background (not consultant‑only)
Experience supporting
large MSP client environments
Technical Skills (Must Have)
Advanced Microsoft stack expertise (AD, M365, GPOs, Azure fundamentals)
Strong networking fundamentals (TCP/IP, DNS, DHCP, routing, switching)
VPN troubleshooting and security concepts
Windows Server administration
Experience with ticketing systems (e.g., ServiceNow, ConnectWise, Autotask)
Exposure to firewalls, wireless access points, and VLANs
Equal Opportunity Employer
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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