Help Desk Technician II
General Dynamics Information Technology, San Antonio, TX, United States
Job Description
GDIT is looking for a
Help Desk Technician II
who holds an active TS/SCI clearance. Must be onsite Lackland Air Force Base in San Antonio, Texas.
Core Responsibilities
Provide help desk services: support network accounts, web browsing, e‑mail, word processing, spreadsheets, databases, presentation software, photo editing, desktop publishing, scanning, voice mail, equipment issues, etc. Assist with multi‑media coordination and support setup of conferences, meetings, and VTC operations.
Resolve and document problems using ticketing systems, escalating when required, and follow the customer priority matrix.
Support core hardware and software: standard user workstations, maintain configurations, maintain STIG compliance, serve as source for SDC images, control and install SDC on appropriate workstations.
Build equipment per SDC images and install at user desktop; obtain ECO/USLM approvals before use.
Support handheld wireless devices (smart phones, cellular air cards) for service setup, maintenance, and end‑user support.
Provide specialized network support for mission systems and applications in unclassified/classified environments.
Remote desktop management to assume control for analysis and resolution.
Handle MAC requests: increasing, decreasing, deleting, adding, and relocating services for devices and applications, and address port security.
Design, install, operate, and support email and chat services, including VOIP/data plans, servers, anti‑spam, and pop‑up solutions.
Maintain SharePoint helpdesk intranet site with standards, security policies, ordering tech, and tips.
Generate weekly help desk performance reports to Task Lead, Service Desk Lead, or COR; recommend improvements.
Troubleshoot network health and provide resolution expertise for component and configuration issues.
Provide technical assistance to support program initiatives; coordinate solutions with team leads, supervisors, managers, specialists, and contractor technicians.
Deliver formal and informal training on help desk applications to customers and Military/Government staff.
Ensure compliance with IAVA, IAVB, and TCNO direction; apply, test, and implement patches, settings changes, and update reporting databases.
Recommend and implement problem prevention and workload reduction techniques.
Attend weekly meetings to update Government leadership on status, issues, and resolutions.
Maintain software and hardware per STIG guidance.
Required Qualifications
1+ years of directly related experience supporting help desk operations.
Associate’s Degree in a related technical discipline or equivalent combination of education, technical certifications or training, or work experience.
CompTIA Security+ certification with valid CE status.
Benefits
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to career ownership
Professional growth opportunities including paid education and certifications
Access to cutting‑edge technology
Paid vacation and holidays
The likely hourly rate for this position is between $21.50 - $29.10. Salary will be set based on experience, location, and contractual requirements and could fall outside of this range.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
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GDIT is looking for a
Help Desk Technician II
who holds an active TS/SCI clearance. Must be onsite Lackland Air Force Base in San Antonio, Texas.
Core Responsibilities
Provide help desk services: support network accounts, web browsing, e‑mail, word processing, spreadsheets, databases, presentation software, photo editing, desktop publishing, scanning, voice mail, equipment issues, etc. Assist with multi‑media coordination and support setup of conferences, meetings, and VTC operations.
Resolve and document problems using ticketing systems, escalating when required, and follow the customer priority matrix.
Support core hardware and software: standard user workstations, maintain configurations, maintain STIG compliance, serve as source for SDC images, control and install SDC on appropriate workstations.
Build equipment per SDC images and install at user desktop; obtain ECO/USLM approvals before use.
Support handheld wireless devices (smart phones, cellular air cards) for service setup, maintenance, and end‑user support.
Provide specialized network support for mission systems and applications in unclassified/classified environments.
Remote desktop management to assume control for analysis and resolution.
Handle MAC requests: increasing, decreasing, deleting, adding, and relocating services for devices and applications, and address port security.
Design, install, operate, and support email and chat services, including VOIP/data plans, servers, anti‑spam, and pop‑up solutions.
Maintain SharePoint helpdesk intranet site with standards, security policies, ordering tech, and tips.
Generate weekly help desk performance reports to Task Lead, Service Desk Lead, or COR; recommend improvements.
Troubleshoot network health and provide resolution expertise for component and configuration issues.
Provide technical assistance to support program initiatives; coordinate solutions with team leads, supervisors, managers, specialists, and contractor technicians.
Deliver formal and informal training on help desk applications to customers and Military/Government staff.
Ensure compliance with IAVA, IAVB, and TCNO direction; apply, test, and implement patches, settings changes, and update reporting databases.
Recommend and implement problem prevention and workload reduction techniques.
Attend weekly meetings to update Government leadership on status, issues, and resolutions.
Maintain software and hardware per STIG guidance.
Required Qualifications
1+ years of directly related experience supporting help desk operations.
Associate’s Degree in a related technical discipline or equivalent combination of education, technical certifications or training, or work experience.
CompTIA Security+ certification with valid CE status.
Benefits
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to career ownership
Professional growth opportunities including paid education and certifications
Access to cutting‑edge technology
Paid vacation and holidays
The likely hourly rate for this position is between $21.50 - $29.10. Salary will be set based on experience, location, and contractual requirements and could fall outside of this range.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
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