Business Office Specialist
ELKO COMMUNITY HEALTH CENTER LLC, Elko, NV, United States
Position Summary
The Business Office Coordinator supports the day-to-day administrative and operational functions of the business office while serving as a key resource for provider credentialing, medical records management, and revenue-cycle-related administrative tasks. This role combines coordination, technical support, and customer service responsibilities to ensure efficient operations, regulatory compliance, and high-quality service to patients, providers, and external partners.
Essential Duties and Responsibilities
Credentialing & Provider Support
Coordinate initial and ongoing provider credentialing and recredentialing processes
Collect, review, track, and maintain credentialing documentation (licenses, certifications, DEA, insurance, contracts, immunizations, etc.)
Monitor credentialing timelines and expiration dates; ensure timely updates and renewals
Communicate with providers, payers, hospitals, and internal teams regarding credentialing status
Maintain accurate credentialing files in accordance with payer, regulatory, and organizational requirements
Medical Records Management
Manage medical records in compliance with HIPAA, state, and organizational policies
Scan, index, file, and retrieve records within the electronic health record (EHR) system
Process medical record requests from patients, providers, and authorized third parties
Ensure record accuracy, completeness, and timely release of information
Support audits, quality reviews, and documentation requests as needed
Business Office & Revenue Cycle Support (Specialist Functions)
Assist with insurance verification, authorizations, referrals, and eligibility checks
Support billing and claims processes, including data entry, corrections, and follow-up
Respond to patient and third-party inquiries regarding billing, insurance, and documentation
Coordinate communication between clinical staff, billing, and external organizations
Help identify workflow issues and recommend improvements to business office processes
Administrative & Office Coordination
Provide general administrative support to the business office
Assist with scheduling, correspondence, reporting, and data management
Maintain organized electronic and physical records
Serve as a point of contact for internal staff and external partners
Support training of new staff on office processes as assigned
Perform other duties as necessary to support efficient office operations
Qualifications: Required
High school diploma or GED
2 years of experience in a healthcare administrative or business office role
Working knowledge of medical terminology, insurance processes, and HIPAA regulations
Proficiency in Microsoft Office (Word, Excel, Outlook)
Strong organizational skills with the ability to manage multiple priorities
Excellent written, verbal, and customer service skills
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The Business Office Coordinator supports the day-to-day administrative and operational functions of the business office while serving as a key resource for provider credentialing, medical records management, and revenue-cycle-related administrative tasks. This role combines coordination, technical support, and customer service responsibilities to ensure efficient operations, regulatory compliance, and high-quality service to patients, providers, and external partners.
Essential Duties and Responsibilities
Credentialing & Provider Support
Coordinate initial and ongoing provider credentialing and recredentialing processes
Collect, review, track, and maintain credentialing documentation (licenses, certifications, DEA, insurance, contracts, immunizations, etc.)
Monitor credentialing timelines and expiration dates; ensure timely updates and renewals
Communicate with providers, payers, hospitals, and internal teams regarding credentialing status
Maintain accurate credentialing files in accordance with payer, regulatory, and organizational requirements
Medical Records Management
Manage medical records in compliance with HIPAA, state, and organizational policies
Scan, index, file, and retrieve records within the electronic health record (EHR) system
Process medical record requests from patients, providers, and authorized third parties
Ensure record accuracy, completeness, and timely release of information
Support audits, quality reviews, and documentation requests as needed
Business Office & Revenue Cycle Support (Specialist Functions)
Assist with insurance verification, authorizations, referrals, and eligibility checks
Support billing and claims processes, including data entry, corrections, and follow-up
Respond to patient and third-party inquiries regarding billing, insurance, and documentation
Coordinate communication between clinical staff, billing, and external organizations
Help identify workflow issues and recommend improvements to business office processes
Administrative & Office Coordination
Provide general administrative support to the business office
Assist with scheduling, correspondence, reporting, and data management
Maintain organized electronic and physical records
Serve as a point of contact for internal staff and external partners
Support training of new staff on office processes as assigned
Perform other duties as necessary to support efficient office operations
Qualifications: Required
High school diploma or GED
2 years of experience in a healthcare administrative or business office role
Working knowledge of medical terminology, insurance processes, and HIPAA regulations
Proficiency in Microsoft Office (Word, Excel, Outlook)
Strong organizational skills with the ability to manage multiple priorities
Excellent written, verbal, and customer service skills
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