Field Service Technician II Local Travel NJNY
Smiths Detection, New York, NY, United States
Job Description
This position requires daily travel to locations in and around the New Jersey, and New York Metro area, including the airport.
Troubleshoots, services, installs (deploys) and repairs Trace, X‑Ray, CT X‑Ray and Cargo Inspection equipment at customer sites. Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed.
Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements. Conducts follow up calls with the customer to ensure satisfaction of work.
Responsible for meeting daily service repair needs and driving customer satisfaction
Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
Installs, repairs and maintains equipment in the field; provides customer training as required.
Must be able to respond to emergency and non‑scheduled calls for service within established response time goals.
Completes all scheduled maintenance within required deadlines. Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.
Order, install, and return parts and manages repair parts cycle time.
Maintains an accurate inventory of parts and tools.
Maintains currency on all technical certifications.
Reviews all logs for open issues and prepares formal reports to customers as necessary.
Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.
Looks to senior level FSTs for knowledge growth and support when needed.
Ensures that tools and test equipment are properly maintained and calibrated.
Assesses product/equipment performance based on field support data; recommends modifications or improvements.
Seeks to provide technical support to customers and other service professionals as required.
May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
Possesses a solid level of technical knowledge on the company’s Trace and X‑Ray technologies.
Maintains clear and concise business communication proficiency, both oral and written.
Establishes and maintains a close relationship with senior level FST’s and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
Exercises every available measure to control and minimize costs while maximizing revenue.
Must submit expenses, time cards and other administrative tasks within the specified timelines.
Travel, overtime and work hours other than Monday‑Friday may be required.
Comply with and ensure department compliance with Company health, safety and environmental policies.
Comply with all applicable U.S. export control and security regulations.
Other duties as required.
Qualifications
Education/Training: Associate’s Degree or related trade certification in electrical, electronic, mechanical or military training. Equivalent experience of 1‑3 years is acceptable.
Experience: Minimum of 3 years directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
Knowledge/Skills: Excellent communication skills, strong orientation for customer focus and teamwork, responsive to all customer issues, willing and able to travel at short notice.
Supervises: While supervision is not a primary responsibility, may supervise others on a project basis.
Background: Requires Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigation.
Other Requirements
Excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once.
Excellent customer service skills and the ability to handle stressful situations.
Self‑motivated, reliable, and accountable.
Excellent telephone skills.
Must be able to lift/carry 80 lbs.
Must be confident in the operation of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.
Job requires full body mobility.
Must be able to work safely in varied environments and around dangerous industrial equipment.
Work Environment
Work environment is typically at the customer location, such as airports, correctional facilities, courthouses, cruise ships or other required sites.
HIRING SALARY RANGE: $77,600 – $105,050/yr. Comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; paid time off; and other benefits.
If you have a disability and you believe you need a reasonable accommodation, please email stat@smiths.com or call toll‑free 877-703-1029. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from applying online. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, protected veteran status, disability, or any other legally protected characteristic.
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This position requires daily travel to locations in and around the New Jersey, and New York Metro area, including the airport.
Troubleshoots, services, installs (deploys) and repairs Trace, X‑Ray, CT X‑Ray and Cargo Inspection equipment at customer sites. Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed.
Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements. Conducts follow up calls with the customer to ensure satisfaction of work.
Responsible for meeting daily service repair needs and driving customer satisfaction
Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
Installs, repairs and maintains equipment in the field; provides customer training as required.
Must be able to respond to emergency and non‑scheduled calls for service within established response time goals.
Completes all scheduled maintenance within required deadlines. Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.
Order, install, and return parts and manages repair parts cycle time.
Maintains an accurate inventory of parts and tools.
Maintains currency on all technical certifications.
Reviews all logs for open issues and prepares formal reports to customers as necessary.
Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.
Looks to senior level FSTs for knowledge growth and support when needed.
Ensures that tools and test equipment are properly maintained and calibrated.
Assesses product/equipment performance based on field support data; recommends modifications or improvements.
Seeks to provide technical support to customers and other service professionals as required.
May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
Possesses a solid level of technical knowledge on the company’s Trace and X‑Ray technologies.
Maintains clear and concise business communication proficiency, both oral and written.
Establishes and maintains a close relationship with senior level FST’s and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
Exercises every available measure to control and minimize costs while maximizing revenue.
Must submit expenses, time cards and other administrative tasks within the specified timelines.
Travel, overtime and work hours other than Monday‑Friday may be required.
Comply with and ensure department compliance with Company health, safety and environmental policies.
Comply with all applicable U.S. export control and security regulations.
Other duties as required.
Qualifications
Education/Training: Associate’s Degree or related trade certification in electrical, electronic, mechanical or military training. Equivalent experience of 1‑3 years is acceptable.
Experience: Minimum of 3 years directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
Knowledge/Skills: Excellent communication skills, strong orientation for customer focus and teamwork, responsive to all customer issues, willing and able to travel at short notice.
Supervises: While supervision is not a primary responsibility, may supervise others on a project basis.
Background: Requires Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigation.
Other Requirements
Excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once.
Excellent customer service skills and the ability to handle stressful situations.
Self‑motivated, reliable, and accountable.
Excellent telephone skills.
Must be able to lift/carry 80 lbs.
Must be confident in the operation of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.
Job requires full body mobility.
Must be able to work safely in varied environments and around dangerous industrial equipment.
Work Environment
Work environment is typically at the customer location, such as airports, correctional facilities, courthouses, cruise ships or other required sites.
HIRING SALARY RANGE: $77,600 – $105,050/yr. Comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; paid time off; and other benefits.
If you have a disability and you believe you need a reasonable accommodation, please email stat@smiths.com or call toll‑free 877-703-1029. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from applying online. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, protected veteran status, disability, or any other legally protected characteristic.
#J-18808-Ljbffr