Client Experience Consultant
Royal Bank of Canada, Minneapolis, MN, United States
Job Description
What is the opportunity?
The Client Experience Consultant is responsible for delivering comprehensive account servicing in a team-based model for RBC Advantage clients. This role will provide sales support, facilitate securities transactions, and deliver financial education, primarily in response to inbound calls. In addition, representatives will identify sales opportunities during conversations with clients and look to establish account review
eeds based meetings with an RBC Advantage Financial Advisor.
What will you do?
Respond to incoming calls efficiently and effectively, providing a high level of service and timely follow-up, asking appropriate questions, disseminating investment information and education as appropriate
Open new accounts for existing clients as warranted and facilitate securities transactions at client's request
Research and resolve general inquiries within client accounts
Compose effective client communications in accordance with established policies and procedures
Pivot dialogue with the intent to establish an account review meeting with one of the RBC Advantage Financial Advisors
Develop proficiency with available technology as it relates to client service and business enhancement (including but not limited to BetaLink, ClientSource, Tradeweb Direct, Infinity, Outlook, InfoNET, Sales Force)
Achieve solid understanding of eligible product offering including mutual funds, RBC Strategic Mutual Fund Portfolios, RBC Dynamic Allocation Portfolios, and other investment products (equities, fixed income, etc.)
Stay current with market and industry trends and developments
Be knowledgeable of and comply with all rules and regulations of the firm and regulatory agencies
Perform other duties as required that contribute to the overall effectiveness of the position as well as to the team as a whole
What do you need to succeed?
Must-have
Bachelor's degree or equivalent work experience
Two or more years of financial services industry experience with a focus on client service
SIE, Series 7, Series 63 or ability to obtain within 120 days of hire
Knowledge of investments, the markets, and regulatory policies and procedures
Strong verbal and written communication skills
Ability to work effectively in a fast-paced, time-sensitive environment, managing multiple demands and competing priorities
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses, flexible benefits, and competitive compensation
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business
The good-faith expected salary range for the above position is $55,000 - $95,000, depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan. RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:
- Drives RBC's high performance culture
- Enables collective achievement of our strategic goals
- Generates sustainable shareholder returns and above market shareholder value
Job Skills
Client Service, Communication, Customer Accounts, Customer Communications, Customer Experience (CX), Customer Follow-Ups, Customer Interactions, Customer Service, Customer Service Administration, Customer Service Management, Facilitation, Financial Products, Financial Services Industry, Fixed Income Investments, Group Problem Solving, Interpersonal Relationships, Investment Products, Investments, Mutual Funds, New Accounts, Oral Communications, Problem Management, Product Services, Written Communication
Additional Job Details
Address:
250 NICOLLET MALL:MINNEAPOLIS
City:
Minneapolis
Country:
United States of America
Work hours/week:
40
Employment Type:
Full time
Platform:
WEALTH MANAGEMENT
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-04-27
Application Deadline:
2026-05-29
Note
:
Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
What is the opportunity?
The Client Experience Consultant is responsible for delivering comprehensive account servicing in a team-based model for RBC Advantage clients. This role will provide sales support, facilitate securities transactions, and deliver financial education, primarily in response to inbound calls. In addition, representatives will identify sales opportunities during conversations with clients and look to establish account review
eeds based meetings with an RBC Advantage Financial Advisor.
What will you do?
Respond to incoming calls efficiently and effectively, providing a high level of service and timely follow-up, asking appropriate questions, disseminating investment information and education as appropriate
Open new accounts for existing clients as warranted and facilitate securities transactions at client's request
Research and resolve general inquiries within client accounts
Compose effective client communications in accordance with established policies and procedures
Pivot dialogue with the intent to establish an account review meeting with one of the RBC Advantage Financial Advisors
Develop proficiency with available technology as it relates to client service and business enhancement (including but not limited to BetaLink, ClientSource, Tradeweb Direct, Infinity, Outlook, InfoNET, Sales Force)
Achieve solid understanding of eligible product offering including mutual funds, RBC Strategic Mutual Fund Portfolios, RBC Dynamic Allocation Portfolios, and other investment products (equities, fixed income, etc.)
Stay current with market and industry trends and developments
Be knowledgeable of and comply with all rules and regulations of the firm and regulatory agencies
Perform other duties as required that contribute to the overall effectiveness of the position as well as to the team as a whole
What do you need to succeed?
Must-have
Bachelor's degree or equivalent work experience
Two or more years of financial services industry experience with a focus on client service
SIE, Series 7, Series 63 or ability to obtain within 120 days of hire
Knowledge of investments, the markets, and regulatory policies and procedures
Strong verbal and written communication skills
Ability to work effectively in a fast-paced, time-sensitive environment, managing multiple demands and competing priorities
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses, flexible benefits, and competitive compensation
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business
The good-faith expected salary range for the above position is $55,000 - $95,000, depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan. RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:
- Drives RBC's high performance culture
- Enables collective achievement of our strategic goals
- Generates sustainable shareholder returns and above market shareholder value
Job Skills
Client Service, Communication, Customer Accounts, Customer Communications, Customer Experience (CX), Customer Follow-Ups, Customer Interactions, Customer Service, Customer Service Administration, Customer Service Management, Facilitation, Financial Products, Financial Services Industry, Fixed Income Investments, Group Problem Solving, Interpersonal Relationships, Investment Products, Investments, Mutual Funds, New Accounts, Oral Communications, Problem Management, Product Services, Written Communication
Additional Job Details
Address:
250 NICOLLET MALL:MINNEAPOLIS
City:
Minneapolis
Country:
United States of America
Work hours/week:
40
Employment Type:
Full time
Platform:
WEALTH MANAGEMENT
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-04-27
Application Deadline:
2026-05-29
Note
:
Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.