Customer Service Rep
Central Illinois Manufacturing Company, Bement, IL, United States
Full-Time/Part-Time
Full-Time
Shift
Days
Description
Job Title:
Customer Service Representative
Department:
31-Sales
Reports To:
Sales Manager
FLSA:
Non-Exempt
Location:
Bement, IL
Pay Range:
$ 18.00-$23.00
Shift:
7:30am-4:00pm
Job Summary:
The Customer Service Representative's primary job is to provide assistance and support to customers. Customer Service Representatives will process orders and returns, provide some technical assistance, work with other departments, and maintain records.
Essential Duties and Responsibilities:
Communicate with the customers/vendors by phone, fax, mail, e-mail, or in person.
Answer incoming calls in a professional manner
Answer questions from vendors/customers or designate the proper person for technical questions and applications, and cross reference of filters.
Perform quotes
Order entry quickly and accurately with the ability to complete proper forms and determine lead times as needed.
Cross reference price sheets and catalogs accurately.
Inform customers of unit prices, shipping dates, anticipated delays, and any additional information needed for the customer.
Check and track the status of orders and expedite orders
Authorize returns and correct orders
Check all lines of communication (e-mail, phone, fax, etc.) to ensure all customer questions or problems are answered promptly and accurately.
Adjust complaints concerning billing or products, referring complaints of product failures to designated departments for investigation.
Accuracy level of implementing orders into the system is at a 98%
The speed of implementing orders into the system should be at or above 50%
Assist the sales team with lead generation, cold calling and prospecting potential clients
Maintain and update the customer databases (CRM) with accurate information
Conduct market research to identify trends and potential sales opportunities
Education and Skills:
Ability to listen and communicate effectively
Exceptional attention to detail
Ability to resolve a conflict and make clear and precise decisions
Excellent organizational skills and efficiency
Ability to have a customer-oriented attitude and be empathetic
Basic computer skills preferred
Microsoft Office Proficient including Power Point, Excel, and Teams
CRM experience preferred
H.S Diploma/GED
Travel Required:
None
Supervisory Responsibilities:
None
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.
Full-Time
Shift
Days
Description
Job Title:
Customer Service Representative
Department:
31-Sales
Reports To:
Sales Manager
FLSA:
Non-Exempt
Location:
Bement, IL
Pay Range:
$ 18.00-$23.00
Shift:
7:30am-4:00pm
Job Summary:
The Customer Service Representative's primary job is to provide assistance and support to customers. Customer Service Representatives will process orders and returns, provide some technical assistance, work with other departments, and maintain records.
Essential Duties and Responsibilities:
Communicate with the customers/vendors by phone, fax, mail, e-mail, or in person.
Answer incoming calls in a professional manner
Answer questions from vendors/customers or designate the proper person for technical questions and applications, and cross reference of filters.
Perform quotes
Order entry quickly and accurately with the ability to complete proper forms and determine lead times as needed.
Cross reference price sheets and catalogs accurately.
Inform customers of unit prices, shipping dates, anticipated delays, and any additional information needed for the customer.
Check and track the status of orders and expedite orders
Authorize returns and correct orders
Check all lines of communication (e-mail, phone, fax, etc.) to ensure all customer questions or problems are answered promptly and accurately.
Adjust complaints concerning billing or products, referring complaints of product failures to designated departments for investigation.
Accuracy level of implementing orders into the system is at a 98%
The speed of implementing orders into the system should be at or above 50%
Assist the sales team with lead generation, cold calling and prospecting potential clients
Maintain and update the customer databases (CRM) with accurate information
Conduct market research to identify trends and potential sales opportunities
Education and Skills:
Ability to listen and communicate effectively
Exceptional attention to detail
Ability to resolve a conflict and make clear and precise decisions
Excellent organizational skills and efficiency
Ability to have a customer-oriented attitude and be empathetic
Basic computer skills preferred
Microsoft Office Proficient including Power Point, Excel, and Teams
CRM experience preferred
H.S Diploma/GED
Travel Required:
None
Supervisory Responsibilities:
None
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.