Reservations Coordinator - Atlanta
Compass Group, Atlanta, GA, United States
Rapport Job Opportunity
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning, and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
R app ort invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Be coming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career.
Job Summary
The Reservations Coordinator supports conference and event operations by managing all reservations and coordinating select low-complexity meetings. This role operates Monday through Friday, 8:00 AM to 5:00 PM, and ensures a seamless client experience by partnering closely with internal teams to execute meetings and events to a high standard.
Key Responsibilities
Handling meeting room bookings, utilizing the reservation system, and focusing on the strategic assignment of meeting space to maximize utilization.
Take phone, online and walk-up reservations, answering inquiries about services, availability, and pricing, and maintaining accurate records of all bookings.
Offer warm and welcoming communication by phone, to our internal and external guests and assist with any special requests and will provide the highest level of customer care.
Manage calls, field questions and respond to customers thoughtfully and independently. Exercise good judgment and a strong intuition to anticipate the needs of each customer.
Process cancellations and modifications, relay important details to relevant departments, and ensure that guest preferences or special requests are met.
Report daily/weekly activity updates to the department manager.
Inter-departmental Communication regarding guest needs, requests, or issues.
Safeguard the well-being of our members and staff by diligently adhering to security, fire, health, and safety protocols, fostering an environment of trust and security.
Embrace additional responsibilities with enthusiasm and dedication, demonstrating unwavering commitment to our shared mission of hospitality excellence.
Preferred Qualifications
Committed to delivering a high level of customer service.
Possess excellent communication skills and attention to detail with a commitment to delivering efficient service in all aspects of the reservationist role.
The ability to work under pressure, prioritizing tasks and manage multiple tasks simultaneously.
Ability to process information in a timely manner with acute attention to detail.
Excellent listening and oral communication skills.
Advanced computer skills and knowledge of office technology, reservation software and equipment.
Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
Discreet, ethical and committed to maintaining a high degree of confidentiality.
A consistently professional approach, with a mindset to take ownership and responsibility within and outside one's job domain.
Two years' experience in a client service / front of the house position within a hospitality or corporate environment.
Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Rapport maintains a drug-free workplace.
Associates in Rapport are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts, paid parental leave, personal leave.
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning, and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
R app ort invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Be coming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career.
Job Summary
The Reservations Coordinator supports conference and event operations by managing all reservations and coordinating select low-complexity meetings. This role operates Monday through Friday, 8:00 AM to 5:00 PM, and ensures a seamless client experience by partnering closely with internal teams to execute meetings and events to a high standard.
Key Responsibilities
Handling meeting room bookings, utilizing the reservation system, and focusing on the strategic assignment of meeting space to maximize utilization.
Take phone, online and walk-up reservations, answering inquiries about services, availability, and pricing, and maintaining accurate records of all bookings.
Offer warm and welcoming communication by phone, to our internal and external guests and assist with any special requests and will provide the highest level of customer care.
Manage calls, field questions and respond to customers thoughtfully and independently. Exercise good judgment and a strong intuition to anticipate the needs of each customer.
Process cancellations and modifications, relay important details to relevant departments, and ensure that guest preferences or special requests are met.
Report daily/weekly activity updates to the department manager.
Inter-departmental Communication regarding guest needs, requests, or issues.
Safeguard the well-being of our members and staff by diligently adhering to security, fire, health, and safety protocols, fostering an environment of trust and security.
Embrace additional responsibilities with enthusiasm and dedication, demonstrating unwavering commitment to our shared mission of hospitality excellence.
Preferred Qualifications
Committed to delivering a high level of customer service.
Possess excellent communication skills and attention to detail with a commitment to delivering efficient service in all aspects of the reservationist role.
The ability to work under pressure, prioritizing tasks and manage multiple tasks simultaneously.
Ability to process information in a timely manner with acute attention to detail.
Excellent listening and oral communication skills.
Advanced computer skills and knowledge of office technology, reservation software and equipment.
Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
Discreet, ethical and committed to maintaining a high degree of confidentiality.
A consistently professional approach, with a mindset to take ownership and responsibility within and outside one's job domain.
Two years' experience in a client service / front of the house position within a hospitality or corporate environment.
Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Rapport maintains a drug-free workplace.
Associates in Rapport are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts, paid parental leave, personal leave.