Universal Home Services - Customer Service Representative - Clinton Township
Universal Home Services, Clinton, MI, United States
Customer Service Representative Full-Time
Universal is a company made up of people of all ages and stages in life. With a focus on teamwork, we strive to maintain a positive, supportive, and family-oriented environment. Our company offers excellent benefits, career growth opportunities, and a workplace where you are valued.
Job Title: Plumbing Dispatch Customer Service Representative (CSR)
We are currently seeking a full-time Plumbing Dispatch Customer Service Representative (CSR) to join our team. The ideal candidate will have previous experience in customer service, office administration, or dispatch. We are willing to train the right person who is dependable, organized, and eager to learn.
Responsibilities:
Answer incoming customer calls in a friendly, professional manner
Schedule plumbing service appointments efficiently
Dispatch technicians to job sites and monitor progress to ensure on-time arrival
Maintain accurate customer records and job schedules
Build and maintain strong customer relationships
Communicate with customers regarding job status or updates
Provide excellent customer service and handle concerns with empathy and professionalism
Requirements:
Customer service, office administration, or dispatch experience preferred
but not required
Strong communication skills, both verbal and written
Ability to multitask, stay organized, and manage priorities
Comfortable using computer systems, scheduling software, and multitasking between platforms
High attention to detail and accuracy
Ability to work in a fast-paced environment
Availability for a flexible schedule, including some evenings and some weekends
High school diploma or equivalent required; college education is a plus
What We Offer:
Competitive pay
Health benefits
401K with company match
Paid holidays and vacation
Opportunities for growth and advancement
we promote from within whenever possible
A supportive, team-oriented, family environment
If you're looking for a company where you're more than just a number, and are willing to learn and grow with us, we encourage you to apply
even if you don't have prior experience. We are happy to provide training for the right person.
Universal is a company made up of people of all ages and stages in life. With a focus on teamwork, we strive to maintain a positive, supportive, and family-oriented environment. Our company offers excellent benefits, career growth opportunities, and a workplace where you are valued.
Job Title: Plumbing Dispatch Customer Service Representative (CSR)
We are currently seeking a full-time Plumbing Dispatch Customer Service Representative (CSR) to join our team. The ideal candidate will have previous experience in customer service, office administration, or dispatch. We are willing to train the right person who is dependable, organized, and eager to learn.
Responsibilities:
Answer incoming customer calls in a friendly, professional manner
Schedule plumbing service appointments efficiently
Dispatch technicians to job sites and monitor progress to ensure on-time arrival
Maintain accurate customer records and job schedules
Build and maintain strong customer relationships
Communicate with customers regarding job status or updates
Provide excellent customer service and handle concerns with empathy and professionalism
Requirements:
Customer service, office administration, or dispatch experience preferred
but not required
Strong communication skills, both verbal and written
Ability to multitask, stay organized, and manage priorities
Comfortable using computer systems, scheduling software, and multitasking between platforms
High attention to detail and accuracy
Ability to work in a fast-paced environment
Availability for a flexible schedule, including some evenings and some weekends
High school diploma or equivalent required; college education is a plus
What We Offer:
Competitive pay
Health benefits
401K with company match
Paid holidays and vacation
Opportunities for growth and advancement
we promote from within whenever possible
A supportive, team-oriented, family environment
If you're looking for a company where you're more than just a number, and are willing to learn and grow with us, we encourage you to apply
even if you don't have prior experience. We are happy to provide training for the right person.